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Company Overview
Business Portfolio
BPO Infrastructure
Services Provided
Risk Mitigation
Differentiators
Talent Acquisition & Retention
Our Clients
Management Team

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11 year old New York based company
60 Million USD annual Revenue
Business focus on BPO
2 nd Largest privately held consultancy firm in New York
24/7 state of art call center in India
World wide offices with 1500 Employees
Business model can reduce cost up to 40%
Our Client base covers wide range of industries

Consultancy
¤ Have placed more than 750 consultants in diverse industries.
Software Testing
¤ State of art testing facility in Chennai employs 150+ engineers and software professionals. Our clients include cutting edge
Business Intelligence companies and Data Integration solution providers.
BPO
¤ We provide range of services from Tele-sales, Customer
Service, Loyalty / Customer Retention and Remote Technical
Support.

Amtex operates a scalable and robust technology infrastructure consisting of proprietary and customer developed applications and a completely converged secure global network.
All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. Amtex can integrate its systems with their client applications to align with client business process.
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500 seats capacity call center in Chennai
In-built resilience to ensure 100% uptime
4 Mbps MPLS Bandwidth between Chennai and New York
6 Mbps Internet Bandwidth
16 x E1 = 480 International Voice Circuits
VPN Connectivity to clients for secured communication
Outbound capacity
≥ Predictive Dialer, Siemens EPABX and ACD, HP Enterprise Class servers and Database for B2C and B2B campaigns
Inbound capacity
≥ Toll Free and Geography specific Toll Numbers, Siemens ACD,
24 x 7 support

Industry Verticals
¤ Telecom
¤ Internet Services
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Banking & Financial
Retail
Health care
Horizontal offerings
¤ Market Research / Market Surveys
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Technical Support services
Customer Relationship Management
Customer Infrastructure Support

Our services offered cut across multiple industry verticals providing operational excellence, in-depth domain and functional knowledge.
Telecom
Sales & Marketing
B2B Lead
Generation campaigns
Customer
Relationship
Management
Order
Management
Customer
Retention
Initiatives
Retail
Online catalog sales support
Track and Trace
Support
Payment Processing
(NSF / BACS)
Inventory Management
Internet Services
Telemarketing B2C campaigns
Lead Generation for
B2B campaigns
Reconciliation
Asset Financing
Lender Support
Services
Customer Retention
Initiatives
Banking and
Financial
Mortgage
Processing
Credit Card Sales
Healthcare
Virtual Front
Office
Accounts
Receivable
Management
Customer Help
Desk
Accounts
Receivables
Medical Coding

Amtex operation team’s strength lies in domain knowledge and quality driven processes. The services can be tailor made to suit client requirements. Our expertise listed below
Technical Support Services Finance & Accounting
Remote Desktop Support Accounts Payable
Customer Relationship
Management
Customer Generation Services
Remote Network Management Accounts Receivable Customer Retention Services
Remote Software Services
Remote Infrastructure
Management

Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation
The following summarizes our Customer Life Cycle Management services
¤ Customer Care
 Presales, Shipping/Delivery queries, Warranty Entitlement
¤ Account Management
 Customer Acquisition and Retention, Sales Lead Management.
¤ Technical Support
 Level 1,2 and 3 support

¤ Experience in customer retention / Customer Query handling in
Telecom / ISP / Health care / Retail
¤ Call answer within 3 rings, First call resolution, Fault dictionary for speedy resolution.
¤ Partner Mentality -- 100 % engagement top to bottom rapid response to ever changing customer needs.
¤ Scalable in terms of infrastructure, manpower and processes.
¤ Solutions aligned with customer needs to achieve improved
Customer Satisfaction.

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100 seats x 16 hours - Tele sales campaign for one of the leading
Internet Service Provider in USA
80 seats x 16 hours - Tele sales campaign for a US mobile company
60 seats x 8 hours - Market Research for Fast Food Restaurant chains in USA
65 seats x 16 hours - Selling VOIP products in Telecom domain
100 seats x 16 hours - Selling Satellite TV services
30 seats x 8 hours - Technical Help Desk for one of the leading software company in US
40 seats x 10 hours - Remote management Auto Spare parts supply chain
30 seats x 16 hours - Inbound Customer sales verification for telecom products
30 seats x 8 hours - B2B Appointment fixing for high value software products

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Consistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes.
Well documented policies and processes – ISO 9001:2000
Innovation and continual improvement – integral part of our QMS framework
¤ Six Sigma methodology for continual improvement of processes and performance.

Key components of Risk are in
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Process Mitigation
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Proven migration and management methodology
Experienced process migration teams
Phased migration capability
Disaster Recovery and Business Continuity
≥ Our delivery infrastructure provides multiple levels of Disaster Recovery, available all processes as a chargeable service.
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Technology Reliability
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State of Art technology implementation from CISCO (WAN, Routers),
Siemens (Switch), ININ (Predictive Dialer), HP (Servers)
Trend Micro Anti virus, daily backup and offsite storage, IPSEC/PPTP/L2TP based VPN capabilities etc.
Information Security
≥ Amtex practices various methods to achieve data security needs of customers and for its internal need of securing information assets.

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¤ Present in US as well as in India - Helps in close coordination with client as well as reduce the operating cost
Amtex is ISO 9001-2000 company - certified by TUV SUD
Quick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short notice
¤ Inbuilt Disaster Recovery options in every respect like
≥ 3 different vendors for Voice connectivity
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2 different vendors for Internet connectivity
Multiple UPS in “n+1” redundancy mode backed up by 250 KVA Diesel
Generator
¤ Stringent Data Security Management
≥ Our information security policy covers the Operations, IT, MIS, Admin,
Finance and Quality Departments.
¤ Employee responsive HR practices

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Clients expect delivery, clients demand delivery and delivery is what it boils down to at the end of it all. Delivering results is our primary focus at Amtex
Systems, Inc. Our quest is to develop partnerships with each of our clients, identify opportunities, manage obstacles, define and exceed goals and target to achieve success.
Know Customer Service
- 10 yr Unblemished Customer Retention/ Proven Delivery Model
Solutions Aligned with Customer Needs
- Improved Guest Experience
Partner Mentality Total Engagement Top to Bottom
- Rapid response to ever-changing needs
Multi-Channel Solution
- Supportive Innovations in response to customers
Managed Efficiencies
- Proven cost effectiveness while improving customer satisfaction
Scalability
- Resource and Manpower

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Cost Savings – Average cost of a qualified technology call center professional costs at least $ 5000 per month and non technology professional cost $ 4000. Whereas Amtex can source qualified professional at fraction of this cost in Chennai and pass on this benefit to the client.
Our client can focus on their core business, devising strategies and its implementation which will help to improve the profitability as well as the overall revenue performance
Abundant supply of qualified manpower enables our client to scale up the call center at short notice.

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People are the most critical component of Amtex’s quality delivery mechanism. It hires best-of-breed talent, train them assiduously and provide them with a winning and growthoriented work culture that emphasizes on continuous learning, achievement, best practices and attractive reward schemes.
Amtex encourages intra / entrepreneurial managerial talent and the ownership of responsibility
All CSR are college graduates and have suitable skills
All team members are selected strictly based on established criteria considering customer's requirements
Amtex looks for folks with the kind of skill, interests and background that would be an asset for your kind of business
Candidates are screened and tested for English language skills, both written and spoken, as well as pressure taking capabilities.

Sunny Pokala – CEO
Has over 15 years of experience in Financial Services, Telecom,
IT and ITES domain. Has worked in blue chip companies like JP
Morgan and AIG. Currently heads the BPO division at Amtex
Systems.
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K.Sankaralingam - COO
He has more than 26 years experience in Telecom, IT, and ITES domains and a profound experience in managing independent profit centers. Graduate Engineer from Madurai University and Postgraduate in management from IIM, Calcutta.
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Mythili – Chief Financial Officer
Heads Finance, Accounting and Internal Audit. She has more than 20 years experience of post qualification experience.