INFORMATION TECHNOLOGY
NEW USER ORIENTATION
Academic Year 2013 - 2014
www.gc.cuny.edu
Overview
• GC Network Accounts
 Account Set-up
 GC Email
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GC Public Computers
Wireless Access
Help Desk
Additional Resources
 GC Portal
 CUNY Portal
 Remote Computing
 Graduate Center IT page
 Knowledge Base
 Training and Development
GC Network Accounts
• All new users are assigned Network Accounts with
usernames and passwords
• Usernames are the initial of the first name and the
full last name, i.e. jdoe
• Common usernames have a number added, i.e.
jdoe2
GC Account Set-up
• You will be assigned an account username 3-5 days
after registration
• Go to the GC Portal (www.gc.cuny.edu/Portal)
• Click Self-Service Banner Login
• Login with your Banner ID and PIN to get your initial
password and email address
GC Account Set-up
• Click Personal Information, then click View GC
Network Account and GC Email Address
GC Account Set-up
• You must select a new password that contains the
following:
 8 to 15 characters
 at least one upper case letter
 at least one lower case letter
 at least one number or special character
• New passwords expire every 180 days
To Change Your Password
• Log on to a GC Windows PC, press Ctrl, Alt, Delete at
the same time, then click Change Password
• Visit the Help Desk (Library second floor) with a valid
GC ID
• Scan your valid GC ID and send it to
helpdesk@gc.cuny.edu
GC Email Accounts
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Your GC email address is: username@gc.cuny.edu
Email quota is 2GB
To access, open Outlook on any GC computer
To check your email remotely, use Outlook Web
Access (OWA)
 Go to GC Portal, click GC Email
 Go directly to wa.gc.cuny.edu
GC Public Computers
• Computers are located in the C level, library, and
student labs
• Available computers:
 Dell desktops running Windows 7
 Apple Macs running Lion
GC Printers
• Printers are available for students in the library and
student areas
• Printer release stations are in the library
• Printers in the program offices are for faculty and
staff use only
Wireless Access
• There are two wireless networks at the Graduate
Center:
 the GCcommunity wireless network is secured and
encrypted (GC username and password required)
 the GCguest wireless network is unsecured and
unencrypted
The Help Desk
• The Help Desk is the central point of technical
support
• Hours of operation:
Academic Year (September – May)
 Mon – Thurs: 8:00 a.m. – 7:00 p.m.
 Friday: 8:00 a.m. – 6:00 p.m.
 Saturday: 10:00 a.m. – 4:00 p.m.
Summer (June – August)
 Mon – Fri: 9:00 a.m. – 6:00 p.m.
• Help Desk Self Service is available through the
GC Portal
GC Portal
• The GC Portal (www.gc.cuny.edu/Portal) provides
links to many IT services
CUNY Portal
• Go to GC Portal, click CUNY Portal to access:
 Blackboard
 CUNY Alert
 Events
 Directories
 CUNY eMall discounts
Remote Computing
• Citrix XenApp provides remote access to:
 Your GC personal network storage
 Various software applications
• Go to GC Portal, click Remote Computing
Graduate Center IT Website
• Explore the GC IT website (it.gc.cuny.edu) for more
information about IT resources
Knowledge Base
• GC Online IT Knowledge Base (aka Right Answers)
provides information on a variety of IT topics
• Go to GC website, click IT, then click Knowledge Base
Training and Development
• Training opportunities on new technologies offered
to the GC community
• Go to GC website, click IT, then click Training to
register online
For more information and technical assistance
contact the Help Desk
Email: HelpDesk@gc.cuny.edu
Phone: (212) 817-7300
Fax: (212) 817-1618
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