eMunicipality in Bihar
Briefing
Project Background
“E-Municipality in Bihar” is an effort of
the Urban Development & Housing
Department, Government of Bihar to
adopt the principles of e-Governance
and use of ICT in improving the
efficiency and effectiveness of the
systems and processes of Urban
Local Bodies in Bihar and enhancing
citizen services.
Scope of Work
• To carry out System Design,
Development, Software Deployment,
Training of Personnel, Implementation
and maintenance for the e-Municipality
project in all the 141 ULBs in Bihar.
• The project to cover 22 modules
covering the entire spectrum of service
delivery both external (to citizens) and
internal (for ULBs information and
workflow management)
E-Governance Modules
Citizen
Centric
Services
• Birth and Death Registration System
• Property Tax Information & Management
System
• Building Plan Approval and Regulations
• Registration and Licensing System
• Rent, Lease and Sairat Management
System
• Advertising & Hoardings Management
• Right to Information Management System
• Complaints Management System (CFC)
E-Governance Modules
Internal
Management
Services
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Water Supply and Sewerage Information
Solid Waste Management
Land and Estate Management
Health and Sanitation Information
Q&A of Legislative Assembly
Slum Management Information System
Knowledge Management System
Development Sector Schemes
Management Information System
E-Governance Modules
Internal
Support
Services
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Works Management System
Personnel Management System
General Administration System
Audit Information System
IT Support (HELP DESK) System
Legal Information System
Stores Management System
Workflow & Document Management
System
Geographical Coverage
The project covers the whole of Bihar,
all the 141 ULBs in all 36 districts
Implementation Agencies
Role
Organization / Agency
Project Owner
(Purchaser)
Secretary, Urban
Development & Housing
Department,
Government of Bihar
Project Management
Consultants
Support Program
for Urban Reforms
IPE Global Pvt. Ltd.
Implementation
ABM Knowledgeware Limited
Consultants
and
[Software Development
Dreamline Technologies P Ltd
Agency]
Project Monitoring Mechanism
Secretary
UDHD, Bihar Government
Core Committee
Software
Development
Agency
ULBs
PSC
Data Centre
Vendor
UTAST
SPUR
Payment
Gateway
Integrators
Highlights of eMunicipality
• Functionalities in compliance of GoI,
MoUD design document
• Technical features in compliance of
MIT, GoI guidelines for eGov. projects
• Three Tier Architecture
• Unicode and UID compliant
• Highly parameterized
• Will be STQC certified
• Will be integrated with the GIS
Highlights of eMunicipality
• Multiple Delivery Channels
• Backend processing through system
– objective scrutiny based application
processing
• Tight integration of the backend
workflow with CFC based operations
• Best practices built into bring in
transparency and time bound delivery
Multiple Delivery Channels
Issues and Challenges
• Low computer literacy level at ULBs
other than large municipal
corporations
• Poor IT infrastructure and availability
of internet bandwidth
• Shortage of human resources at
ULBs
• Change Management [ resistance to
change and automation ]
Innovations followed
• To bridge the gap of low computer
penetration and internet accessibility
Patna Municipal Corporation has
enrolled the Cyber Cafes where public
can access the SAS application for a
pre-defined fee.
• Since collection of ULB specific data
was from 141 ULBs was a challenge a
central data collection workshop was
conducted spread over a week
• To tackle the issue of manpower
shortage at ULBs, trained manpower
was posted from the project even prior
to commissioning the project
Results Achieved so far
• Phenomenal success in the Property
Tax Self Assessment System [SAS]
• Collection of ₹. 4.50 Cr property tax
through online system
• Identification of large number of
missing properties through GIS base
map and door to door property
survey
• GIS based house numbering system
Other IT Interventions
• Central Grievance Redressal
System
• Vigilance Case Monitoring System
• Trade Licences Management
System
• Establishment of a dedicated MIS
cell for the UDHD of Bihar.
• Capacity building of ULBs
• IT Infrastructure to ULBs
Online Property Tax Return
Central Grievance Redressal System
CGRS – Salient Features
• A uniform platform to register citizens’
grievances and give feedback
• Functioning linked to timelines as per
the Citizen Charter for ULBs
• A well-defined escalation matrix for non
adherence to defined timelines for
grievance redress
• SMS
gateway
integration
for
information to citizens and field officials
• Centralized set-up to economize costs
and simplify procedures
Use of CGRC
Calls (Aug 2013-Aug 2014)
Complaints
Municipal
Corporations
61
8000
196
Nagar Parishads
7000
1444
Nagar Panchayats
6000
5000
4000
Resolved
3000
23
Municipal
Corporations
140
2000
Nagar Parishads
718
1000
Nagar Panchayats
0
Enquiries
Grievancies
Resolved / Clarified
Total
Awards and Achievements
• The Property Tax Project, Bihar was
adorned with the Public Choice
Award under Usage of ICT in Urban
Development of e-India Awards
2013
• Centralized Grievance Redressal
System of UDHD has qualified in the
India`s Best in as Skoch order of
Merit in the Skoch Summit 2013.
GIS Property Survey : House Number Plate Fixation
• System to be followed as per Section 296 of BMA 2007
– First two alphabets: indicate zone of the town
– Next three digits: indicate sector in a zone
– Last four digits: represent House number
Purnea: Zone & Sector Division
Katihar: Zone & Sector Division
GIS Property Survey : House Number Plate Fixation
Thanks…
dvasudevan.spur@ipeglobal.com