Report on the Architecture Framework
Advisory Committee
Presentation to the Information Technology Infrastructure Roundtable
June 17, 2013
Benoît Long
Chair, Architecture Framework Advisory Committee
Senior Assistant Deputy Minister, Transformation, Service Strategy and Design
1
Outline
•
Architecture Framework Advisory Committee (AFAC)
Agenda and Workplan
•
Shared Services Canada & Converged Communications
–
–
–
Objectives
Transport Models
Opportunities and Challenges
•
AFAC Feedback
•
Annex
–
–
–
Participants
Converged Communication Models Examined
Deployment Model Considerations
2
AFAC Agenda and Workplan
Converged
Communications
April
May
June
July
August
September
October
November
2013
2013
2013
2013
2013
2013
2013
2013


X
X

(voice, video, data)*
Identity, Credential
and Access
Management*
+ Core Services
Active Directory +
Core Services
x
Finalize for
ITIR
x
3
Conceptual End State
Security
Characteristics
• Integrated (single, common,
secure GC network will link
all service delivery points)
• High performance
• Secure
• Cost-effective
• Standardized (based on
open standards, modularized
design)
• Mobile (wireless technology
will be maximized where
cost-effective)
• Responsive and resilient
Several, highlysecure Internet
access points
Regional
Carriers
Consolidation
Principles
Virtual
Private
Cloud
C2G
B2G
G2G
GCNet
Application
Service Levels
International
Carriers
(3480 buildings)
Standard
Enhanced
Regional WAN
Accelerators
Mission Critical
Production
Enterprise Security
Enterprise Security
• All departments share one
enterprise/common zone
• Access to sensitive
departmental data is secured
through restricted zones
• Developers do not have
access to production
infrastructure
• Classified information below
Top Secret
• Consolidated, controlled,
secure perimeters
• Balance security and
consolidation
• Certified and Accredited
infrastructure
Internet
Public
Cloud
Services
Prod1
Prod2
A
U
S
B
Service
Level
…
Production
Service
Level
Prod3
Prod4
U
U
S
U
U
B
B
C
Workload Mobility
Development
Protected Data
A
Protected A
B
Protected B
C
Protected C
Dev1
Confidential
S
Secret
Application Migration
• Standard platforms and
product versions
• Migration guidance
• Committed timeline for
product evolution
HPC
Sci1
Classified Data
C
Dev2
Stand-alone centre for GC supercomputing (HPC) – e.g. Weather
GC Private Domain
Converged Communications
Mobility
Contact Centre
• Consolidated services
• IP-based infrastructure
• Higher speed,
• Ubiquitous connectivity
Voice
• Modernize
• IP Telephony
1. As few wide area networks
as possible
2. All departments share
network access in multitenant buildings
3. Network equipment is
shared
4. Telecom hubs (call
managers, videoconference
(VC) bridges) located in
enterprise data centres or
common points of presence
5. Inter-data centre
connections should be
diverse and fully redundant
6. Scalable and flexible
infrastructure
7. Performance levels should
be similar wherever
possible
8. Contracts/services will be
consolidated
Data
• Increase security
• Consolidate zones
Video
• Rationalized VC bridges
• Shared VC boardrooms
Business Intent
• Business to Government
• Government to Government
• Citizens to Government
4
Telecommunications Services End State
Converged Networks and Unified Capabilities
Video
Voice
Data
Contact Centres
Enterprise Network Convergence
Conferencing
GC Unified Capabilities
Enhance capabilities of partner departments to better serve Canadians
5
Landscape of Converged Communication Services
Directory
Services
•
•
•
•
•
•
•
•
•
Identity Mgmt
Authentication Services
Public Certificates
ICAM Element
•
•
•
•
•
Account Provisioning
Address Books
Distribution Lists
Routing
Aliasing
Wikis
Blogs
RSS
Conferencing
Drop-boxes
• Notification
• Calendaring
• Public Folders
Messaging
Services
Converged
Communications
• Chat
• Mobile Support
• Converged
Voice/Data/Video
• IP Telephony
• Instant Messaging
• Conferencing(Web/
Audio/Video)
• Presence
• FAX
Collaboration
Services
Email
Services
•
•
•
•
•
Email Archiving
Message Search
Public Folders
Attachments
Email Classification
•
•
•
•
•
•
Content Archiving
Records Mgmt
Enterprise Library
Enterprise Search
Data De-Duplication
Tiered Storage
Enterprise
Content
Management
and Storage
Services
6
Converged Communications
Components
Email & Calendaring
CC
Client
CC User
Can be on different devices
(PC, Mobile, Tablet,…)
IP
network
Videoconferencing (VC)
Web Conferencing
Presence
Data Centre
Instant Messaging
CC Core Services
IP Telephony
FAX
Directory
7
GC Converged Communications
End State
• Single Government of Canada (GC) network capable of carrying all
services with consistent functionality to all users
• Single simplified sign-on to all authorized converged communication
(CC) functionality based on a single GC directory and credential
• Single presence store for all GC users
• Single non-proprietary standards based
platform for all converged communications
services
8
GC Converged Communications
Enterprise Requirements
• Available anytime, on any device, from anywhere
• Device independent look and feel
• Intuitive, simple user-interface that is presence and directory enabled
• Secure up to a Secret level of sensitivity
• Supports government to government (G2G), government to business
(G2B) and government to public (G2P) multi-modal communications
9
Key Challenges
• Collaboration services not in scope
(i.e. not unified communications)
• Email and calendaring being implemented separately
–
May be challenging to integrate with the other services
• Pockets of Internet Protocol (IP) telephony and Unified
Communications-base already installed
–
Multiple departmental implementations
• Leveraging existing multi-vendor VC infrastructure
•
Interoperability limited between vendors
• Foundational services still in departmental silos
(e.g. active directories, identity credential access management, etc)
• Multi-network environment for the next few years
10
Converged Communications
Three-Tier Architecture
Services/Applications
Directory
DNS
IP Telephony
Service
Videoconferencing
Service
IM/Presence
Service
Webconferencing
Service
Core
Services
Standard Protocols (SIP,H.264,G.711,SRTP,etc)
Session Management
Standard Protocols (SIP,H.264,G.711,SRTP,etc)
Access/Connectivity/User Devices
Networks
11
Potential Deployment Models (Presented at AFAC)
Option 1
Network
Services
Services
Services
Option 2
Network
Services
Services
#2
Services
Services
Services
Regional
Regional
Regional
Regional
Network +
Services
Network +
Services
Network +
Services
Network +
Services
Option 3
Option 4
Network
Network
Network
Network
Services
Services
Services
Services
#3
• One winner takes all
• Network and Services
(Not recommended)
• Network single provider
• Services multi-provider
• Regional integration of
Network and Services
(Not recommended)
• Network multi-provider
• Services multi-provider
• Most complex to manage
12
Potential Deployment Models (Presented at AFAC)
#1
Option 5
Network
Network
Network
Network
Service A
Service B
Service C
Service D
Service E
• IP Telephony Services
• Videoconferencing Bridging
• Web Conferencing
• Audio Conferencing
• Contact Centre Services
• Toll Free Services
Option 6
Network
Network
Network
National Integrated Converged
Communications Solution
• Network multi-provider
(potentially single provider)
• Services single provider for
each service type (eg.
voice)
(Recommended option)
Network
• Network multi-provider
• Services single provider for
integrated national
converged communications
service (voice, video and
contact center)
(Not recommended)
13
Converged Communications
IaaS
Cloud
LAN
Contact
Ctr.
IaaS
LAN
PaaS
Desktop
IaaS
WiFI
User
IaaS Regional
WAN Transport
Web
Conf.
IaaS National Backbone
Transport
Email
Services
IP Tel
IaaS Regional
WAN Transport
Service Architecture
Converged Communications Scope
Not in Scope
In Scope
Transport
Video
Conf.
Presence
SaaS
MyKey
IaaS
Net
ISP1
PaaS
SEC1
Firewall
PaaS
Audio
Conf.
SaaS
IPTel
IaaS
I-Net
Gate
Broker
Services/
Orchest.
PaaS
Directory
Future
Services
IaaS DC LAN
Identity &
Access
Mgmt.
SaaS
Email
IaaS
x86
SaaS
Instant
Msg.
SaaS
Fax
Services
SaaS
Contact
Ctr.
SaaS
Web Conf.
SaaS
Video
Conf.
*GSM - Generic Service Model, A generic framework for describing a Service in terms of its systematic hierarchy of related service objects.
14
Recommendations
Consensus
Additional Engagement Required
Overall architectural approach is
sound
• Procurement approach for network and
converged communications services?
Three tier architectural
framework is accepted
• Framework used for three-tier model
needs further input?
Network should be decoupled
from converged communications
services from architectural and
procurement perspective
QoS on network will be important
to deliver voice and
videoconferencing services
• Network services deployment model
(e.g. national or regional)?
• Bundling model for converged
communications services?
• Best way to deliver QoS over multivendor networks?
• Bring Your Own Device approaches?
15
Possible Upcoming Topics (Core/Foundational Services)
•
Core/foundational services
–
Enterprise identity credential access management
(ICAM)
–
Directory services
–
Internet Protocol addressing (IPv4, IPv6)
–
DNS/DHCP
–
Network operations centre/security operations
centre
•
Distributed and workplace computing
environments (including devices)
•
Service management
•
Service catalogue
16
Next Steps
•
Government of Canada Network (wide area network) – industry
consultation (planned for early July 2013)
•
Converged communications/IP telephony industry engagement - in
Fall 2013 (date to be confirmed)
•
Next AFAC meetings – focused ICAM in July 2013
17
Annex
18
Deployment Model - Considerations
Cloud
Computing
•Similar to Hosted – however provided with cloud attributes elasticity, scale, on-demand
•Broader access for mobility (internal / external stakeholders)
•Integration of various providers in the cloud
•Aligned to single providers for all CC services
•Market maturity and security concerns
Hosted
Service
•
•
•
•
•
Less capital required
Higher monthly recurring charges
Reduced management costs
Evergreen costs reduced
Cross platform integration risk
Supplier
Managed
•
•
•
•
•
More capital costs to acquire products (s/w, h/w, tools)
Lower monthly recurring charges
Need to analyze balance of responsibilities and costs across GC and Supplier resources
Retain strategic functions (architecture, product suites..)
Build in platform ever greening to avoid spikes in budget
Custom
Solutions
•
•
•
•
•
Capital costs similar to above
Lower monthly recurring charges
Highest human resources and professional services costs
GC responsibilities greater in all aspects of service delivery and service support
Build in platform ever greening to avoid spikes in budget
19
Potential Service Bundling (for recommended option)
Bundle
Services
Comments
Bundle #1
VoIP
Phones procured but not maintained in service. Includes
intra-Government of Canada IP multi-point audio
bridging and voice mail
Desktop VC
Desktop cameras not maintained in service. Includes
intra-Government of Canada IP multi-point and virtual
conference rooms
IM/Presence
Presence integrated in service for both voice/VC.
Multi-point VC Bridging
Service
Must support multi-vendor VC end devices and integrate
with audio and web conferencing services
Audio conferencing
Must bridge both internal/external calls
Web conferencing
Includes functionality such as multi-point white boarding
and online chat
Contact centre
infrastructure
Includes IVR, ACD, etc.
Toll Free services
Must integrate with contact centre service
Fax server services
Maintenance of end-user devices not included in service
Bundle #2
Bundle #3
Bundle #4
20
AFAC Participants: Converged Communication
First Name
Last Name
Company/Association
Association Representatives
First Name
Last Name
Company/Association
Industry Representatives
Avvey
Peters
Communitech
Don
Powell
Enterprise Architect/CABiNET
Jeff
Lynt
CABiNET
Jean-Olivier
Le Brun
CGI
Linda
Oliver
ITAC
Frank
Vieni
CGI
Steve
Woodward
CATA/Cloud Perspectives
Charlotte
Wang
IBM
Tim
Lewis
CITPA Observer
Lloyd
Switzer
Telus
Mike
Monteith
ThoughtWire
Industry Representatives
Lynn
Sutherland
Canadian Cloud Council
Edward
Cordeiro
AT Labs Canada
John
Cousens
Canadian Cloud Council
Sasha
Lebovic
CISCO
Mario
Bernier
Northern Micro
Brian
Hanson
CISCO
Peter
Fu
TeraMach
Richard
Caul
CISCO
Jim
Merson
Netscout
Stuart
MacKay
HP
Paul
Barrett
Netscout
Glen
Lomond
Brocade
John
Schouten
Dell
Vadim
Schvarts
VMware
Mark
Godfrey
NetApp
Wally
Kowal
Canadian Cloud Computing
Jim
Campbell
OnX
Jamie
Hart
Microsoft
Mike
Wright
Bell
Dave
Wharry
Oracle
Andy
Makowski
IBM
Sébastien
Boire-Lavigne
Sagemcom Canada
Brian
O'Higgins
Invest Ottawa
David
Watts
The Devon Group Ltd
Kevin
Burgess
Dell
Brent
Kirwan
CA Technologies
21
AFAC Participants Continued: Converged Communication
First Name
Last Name
Company/Association
Industry Representatives
Vadim
Schvarts
VMware
Bruno
Germain
VMware
Xenos
Khan
Alithis
Harold
Arsenault
Alithis
Pierre
Turcotte
Alithis
Steve
Halligan
Allstream
Ken
Davison
Magor
Craig
Wilson
Avaya
Tracy
Flemming
Avaya
22