SMARTPHONE & TABLET
CONSIDERATIONS
Smartphones and Tablets – PROVIDE VALUE FOR COUNCILS
• Enables mobility
- Streamline business process
- Remote access to core systems supports
(e.g. local laws, asset management, building inspections, GIS Mapping)
- Logging of faults/reports remotely
• Delivers productivity
- Mobile workers review and access corporate data offsite
- Completion of off site activities without returning to council
- Increases workplace efficiency with access to email, calendar, etc.
• Encourages tangible cost savings
- Replaces paper based practices (e.g. Council meeting agenda & attachments)
- Reduces need for travel, particularly back to Council offices
• Provides staff benefits
- Enables staff inclusion with access to monitor council social network pages
- Encourages work/life balance with blending of professional & personal life
CONSIDERATIONS AND IMPACTS
• Network connectivity - any device, anywhere, anytime
• Security of Council data and device security
• Applications management
• Support infrastructure
• Personal usage and personal data (i.e. photos)
• Downloads
• Privacy compliance
• Wiping data from lost or stolen devices
• Ownership, Council and/or BYO
• Training
• Management and administration
Require enforceable policies to govern acceptable usage.
(refer MAV Smart Phone/Tablet Usage policy guidelines)
DEVICE ALLOCATION
Role based?
Typical council working styles could be:
• Desk bound (desk or laptop computer, landline)
• Teleworkers (home office, client site, etc.)
• Campus nomads (multi-location, wireless)
• Road warriors (multi & remote locations, wireless)
Business case based?
• Drive productivity and efficiency
• Meet a business function
DEVICE SUPPORT CONSIDERATIONS
• Develop guidelines and a usage policy
• Develop and manage security profiles
• Council core systems integration
• User training for device applications
• Technical training for device support
• Stock for immediate replenishment
• Processes for incident and problem management
• General administration and billing
DEVICE MANAGEMENT CONSIDERATIONS
• Asset management
• Device set up processes
• Software licences
- Security
- Mobile applications (Calendar, file sharing etc.)
• Connection and download plans
• Mobile device management software
- Training and installation
• HR Considerations
- Not just an IT Issue
ICT Impact & Resource Summary*
Quantity
5
10
30
60
$8810
$25,200
$16,660
$49,440
$48,060
$124,400
$95,160
$209,840
$0
$8,076
$9,228
$10,956
$34,010
$74,176
$181,688
$315,956
Device only**
12%
11%
13%
15%
FTE hrs per wk
4
8
16
16
Acquisition
Support
Management
TCO 1st 12
Months
* Detailed spreadsheet available
Future considerations:
• Device refresh cycle
• Changing technology and emerging operating systems
– require flexibility in management and support
• Consumerism of IT (demand for the latest and greatest)
• BYO devices and their accompanying issues
Will require planning for:
• Cultural change
• Organisational change
- Not just an IT matter
The following resources matrix is available for
working group reference
ICT Impact & Resource Matrix for Smart Phones & Tablet Devices
Requirement
Cost factor
5
10
Quantity Factor
30
60
BYO Impact
Comments
Council Policy will determine cost Matrix covers 1st 12 Month timeframe. Designed to apply own Council Cost factors to
recovery (if any)
those aquired from Council Interviews, LG experiences, and the IT Analysts ie Forrester,
Gartner etc.
Acquisition Costs
Device Cost
$800
$8,810
$4,000
$16,660
$8,000
$48,060
$24,000
$95,160
$48,000
$0 or Allowance?
Procurement Process
$60
$960
$960
$960
$960
$0
Software Licences/Security
Purchase versus Lease options. Business versus IT Ownership.
Completed before any purchases and reviewed annually; cost would be 16 hours
regardless of how many are purchased.
Some operating systems may required additional fireawall/seccurity S/W
Business applications
$50
Device Connection Plans
$250
$500
$1,500
$3,000
$0 or Allowance?
Office apps ie Notetaking, Word, Presentation preparation, Project Management
Ticklers, Spreadsheets
per annum
$60
$3,600
$7,200
$21,600
$43,200
$0 or Allowance?
IT Support
Policy Implementation
Support FTE
Set Up, Connectivity,Load Applications, Security Profiles
$60
$70,000
$60
$25,200
$960
$8,000
$1,200
$49,440
$960
$16,000
$2,400
$124,400
$960
$32,000
$7,200
$209,840
$960
$32,000
$14,400
$0?
$0?
$0?
16 hours inc leveraging MAV Model
4 hours per week for x 5
4 Hours per device to include setting up asset on service desk application, billing
details, ordering of handset, managerial sign-off etc
Application Changes/Integration
User Training (Provided in House)
Training - IT Dept -User Functionality and Device Tecnical Support
$0
$60
$2,000
$0
$1,200
$2,000
$0
$2,400
$4,000
$0
$7,200
$6,000
$0
$14,400
$6,000
$0?
$0?
$0?
Presume standard 'off the shelf' applications
4 hrs per device
Course cost of $2000 per person regardless of number of devices aquired
Stock for Immediate Replacement
Incident/Problem Management
$800
$60
$800
$8,640
$1,600
$17,280
$4,800
$51,840
$9,600
$103,680
$0?
$0?
1 unit per 5 users
Call Rate 60% Yr1, 20% Yr 2 (Gartner) Average 1 x Hr per call per week. 48 wks pa.
Storage/Cloud?
General Administration & Billing
$60
$2,400
$4,800
$14,400
$28,800
$0?
How is Council storing back up data
Managing who has the handsets; contract dates; billing innformation; ensuring correct
plans. I would estimate 10 mins per week per device.
$0
$8,076
$9,228
$10,956
$0
$6,000
$6,000
$6,000
$34,010
12%
$480
$96
$1,500
$74,176
11%
$1,440
$288
$1,500
$181,688
13%
$2,880
$576
$1,500
$315,956
15%
Management
Asset Management
MDM Software/Set Up/Secure email Gateway
MDM Software - per device, pa
MDM Software Maintenance 20%
MDM Software Install & Training
Anticipated 12 month cost
Device Only Cost v TCO
**FTE Notes
FTE hrs Required per week
FTE
$48
$1,500
4
0.11
8
0.23
16
0.46
16
0.46
$0?
$0?
What are current internal council processes?
MDM S/W begins to have cost/benefit over 10 devices. Managemetn of BYO devices
governed by council policy
$0?
$0?
$0?
?
?
?
Some scale with number of devices