Back-Up Care Advantage®
Presented by:
Jenny Brown, Director at Bright Horizons Irvine Back Up Center
© 2013, Bright Horizons Family Solutions LLC
October 14, 2013
Today’s Agenda
 Introduction to Bright Horizons®
 What is the Back-Up Care Advantage Program®?
 How can I register and reserve care?
 Program policies
 Additional resources
© 2013, Bright Horizons Family Solutions LLC
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Back-up Client Relations
Jenny Brown
 Joined Bright Horizons in 2011 as a Director at the Irvine
Back Up Center
 Proud Mom of a Bright Horizons graduate!
 Have worked with children ranging in ages from 3
months to 18 years old for the past 16 years
 Graduate of California State University Fullerton with a
Bachelor’s Degree in Child and Adolescent Studies
© 2013, Bright Horizons Family Solutions LLC
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Bright Horizons Partnership
Partner of choice
 26 years of providing work/life services
 Industry leader in employer-sponsored dependent care; 900 partner organizations
 Leading provider of employer-sponsored
- Child care centers
- Back-up child and adult/elder care programs
- Educational advising
 Responsive and flexible in creation of services that extend clients’ missions
 Financial accountability, information security, cost predictability, liability risk insulation
Provider of choice
 Full range of services and support for children and families
 Commitment to continuous quality improvement
 Only dependent care network with access to Bright Horizons centers
Employer of choice
 Result of our commitment to a strong culture consistently recognized by leading external
sources, including being named for the 14th time to FORTUNE Magazine’s“100 Best
Companies to Work For®” 2013
 Companies that Care Honor Roll for 5th Straight Year (as of March 2012)
© 2013, Bright Horizons Family Solutions LLC
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What is the Back-Up Care Advantage
Program?
child
care
centers
in-home
adult
care
© 2013, Bright Horizons Family Solutions LLC
in-home
child
care
5
Reasons to Use Back-Up Care
Planned
© 2013, Bright Horizons Family Solutions LLC
Caregiver
vacations
UnPlanned
School
closed due
to weather
School
breaks
Mild illness
After minor
surgery
Provider
quit
Business
travel
In between
care
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Center-Based Child Care
 Bright Horizons and network centers
 Infants through preschool
(some school age)
 Licensed and accredited
 References verified
 CPR and First Aid training
© 2013, Bright Horizons Family Solutions LLC
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In-Home Child Care
 Mildly ill care
– Common cold
– Low grade fever
– Ear infection
 Well care too!
 Quality nanny and home health agencies
 Home health aides, personal care
assistants and nannies
© 2013, Bright Horizons Family Solutions LLC
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In-Home Adult/Elder Care
 Not just for children!
– Spouse/partner
– Adult children
– Parents
 Recovering from illness, surgery
or
injury
 Primary caregiver unavailable
 Assist with activities of daily living
 Caregiver sent to the home
 Care is available nationwide
© 2013, Bright Horizons Family Solutions LLC
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In-Home Care FAQs
 What criteria is required for inclusion in the
network?
– Meet state requirements
– Must validate hiring practices
– Appropriate background screening
 Can I meet a caregiver in advance?
– Yes! A “meet and greet” can be scheduled
 If I like a caregiver, can I request them in the future?
– Yes! Bright Horizons will work to secure a preferred
caregiver
© 2013, Bright Horizons Family Solutions LLC
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Registration & Reservations
No fee to
register
Reserve care
one month in
advance
877-BH-CARES
(877-242-2737)
http://back-up.brighthorizons.com
Username: Harvey
Password: backupcare6
© 2013, Bright Horizons Family Solutions LLC
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Program Policies
Uses and Fees
 80 hours of back-up family care year
 Co-pay structure
o Center care: $2.50/child/hour
o In-home care: $5/hour, per caregiver
(Copayments are collected by Bright Horizons)
Cancellation Policy
 After 5:00 p.m. counts as use with co-pay
© 2013, Bright Horizons Family Solutions LLC
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Bright Connections
Bright Connections is a web resource that provides relevant
information for employees and their family’s caregivers:




New and archived webinars on relevant family topics
Upcoming Bright Horizons and center events
Additional child and adult/elder care resources
Visit Bright Connections
© 2013
2013,Bright
BrightHorizons
HorizonsFamily
FamilySolutions
SolutionsLLC
LLC
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First Time User – Center Based
No Co-Pay promotion
 Bright Horizons will waive an employee’s center based co-pay if
they choose center based care the first time they use the BackUp Care Advantage Program.
 The promotion is done at the employee level (not the
dependent level) so if an employee’s first reservation request
of the program year is for well child care, and they choose
center based care, they will have their co-pay waived.
© 2013, Bright Horizons Family Solutions LLC
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Questions?
Call 877-BH-CARES (877-242-2737)
or visit
http://back-up.brighthorizons.com
© 2013, Bright Horizons Family Solutions LLC
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