The
Public Transport Authority
of Western Australia
Making public transport an attractive and
sustainable choice for connecting people and
places
The Public Transport Authority is responsible for the
design, construction, maintenance and operation of
regional and metropolitan transport services. The
PTA is made up for four major entities :
•Transperth
•Transwa
•School Bus Services
•Regional Town Bus Service
Major entities within the PTA
• The PTA operates four major service systems in Western Australia:
Transperth
• An integrated public transport network which is centrally-controlled, planned,
marketed and coordinated by the Transperth division of the PTA.
• Operates a range of contracted service providers including Transperth Train
Operations, three contracted bus companies, one contracted ferry operator and a
series of ancillary contracts such as cleaning and maintenance.
Transwa
• The Transwa division of the PTA services 275 locations across regional WA.
• Operates four regional rail services (Australind, Prospector, MerredinLink and
AvonLink) and a fleet of coaches.
Regional Town Bus Services
• The Regional Town (Bus) Services manages contracted intra-town bus services
operating in regional centres around the State.
School Bus Services (SBS)
• Plans school services in WA and contract-manages their delivery by contracted
school bus operators. SBS also manages more than 800 orange school bus
contracts around Western Australia.
Department of Transport
• The Department of Transport is responsible
for the network of roads, railways, airports,
ports and waterways that connect the people
of Western Australia with goods and services.
The Department of Transport has a range of
services including:
• Driver and vehicle services
• Rail safety and planning
• Regulator for Western Australian taxi service
Main Roads
Main Roads WA is responsible for the delivery and management of a safe and efficient
main road network in Western Australia.
Key operations:
• Building the State – major Government road infrastructure projects
• Road Safety – provides infrastructure that provides a safe environment for all road
users and improves coordination and community awareness of road safety in
Western Australia
• Road Efficiency - provides infrastructure that has improvements in freight, levels of
service or traffic management
• Maintenance – on all road, bridge and ancillary assets, road verges and reserves
• Community Access - provides infrastructure including remote access roads,
pedestrian and cyclist access, improved access and mobility for those with
disabilities, integration of public transport initiatives and improved amenities such
as information bays, noise attenuation and landscaping.
• Road Management – optimises real-time management of the network, provide
traveller information, asset management planning and to support service delivery.
Mobility aids are welcome
If you use a mobility aid such as a wheelchair or motorised scooter
and it meets the specifications, you can see below, you may take it
anywhere on our network.
However, only some buses are accessible and you should read the
information on Disability Assistance.
Some oversized wheelchairs and scooters are too big to take on
board.
Dimensions
Your mobility aid should
• Fit entirely inside within a 1300 mm by 800 mm space - this is
the size of the allocated places on buses, trains and ferries.
• Be no more than 750 mm wide.
• Weigh less than 300 kg including you and an assistant if you
have one - this is the safe weight limit of boarding devices
such as ramps.
Stability
Your mobility aid needs to
• Be able to move backwards and forwards
when required.
• Have an effective braking system that
completely stops it moving.
Manoeuvrability
To board trains, buses and ferries your mobility aid
should be able to
• Turn 180 degrees within an area 2070 mm by 1540
mm.
• Negotiate a 1:14 grade ramp unassisted.
• Negotiate up to a 1:8 grade ramp that is less than
1520 mm long.
• Negotiate a 1:4 grade ramp with assistance.
General facilities
• Accessible toilets at all major bus and train stations.
• Accessible telephones are available at most bus and
train stations.
• Accessible drinking fountains at most bus and train
stations.
• 24-hour video monitoring of bus and train stations
enables our staff to provide you with assistance if you
are in difficulty.
• Emergency 24-hour help telephones in all Ticketing
Information and Communication (TIC) boxes at all train
stations.
• All bus, train and ferry services have priority seats for
seniors, people with disabilities and parents carrying
children.
CONTACTING AND GETTING INFORMATION
If you need an accessible bus on a service that isn’t listed as accessible, you may
contact the InfoLine on 13 62 13 to be put in touch with the depot that runs your
bus. An accessible bus will be provided if possible.
http://www.transperth.wa.gov.au/using-transperth/disability-assistance/busaccessibility
Concessions
We offer concession fares including free off-peak travel and recognise the
Companion Card. Please note that some concessions are available only via
the SmartRider card. For more information, go to our Concessions Guide.
http://www.transperth.wa.gov.au/Tickets-Fares/Fares
http://www.transperth.wa.gov.au/tickets-fares/concession-guide
TRAIN
ACCESSIBLE TRAIN STATIONS
Train line
Accessible train stations
Armadale/Thornline
Armadale, Beckenham, Carlisle, Gosnells,
Kelmscott, Thornlie and Victoria Park.
Fremantle
City West, Grant Street, Loch Street,
Mosman Park, Shenton Park, Subiaco,
Swanbourne and West Leederville.
Joondalup
Clarkson, Currumbine, Glendalough,
Greenwood, Joondalup, Warwick and
Whitfords.
Mandurah
Bull Creek, Canning Bridge, Cockburn
Central, Kwinana, Mandurah, Murdoch,
Rockingham, Warnbro and Wellard.
Midland
Bassendean, Maylands.
Perth City
Claisebrook, Esplanade and Perth
Underground.
If the station you intend to use is not listed above, it means it has partial or limited
access on the platform and from the platform onto the train. When you are planning
your journey, you may contact Transperth staff for assistance.
Call 1800 800 022 one hour in advance of your arrival. Calls are answered from first
service to last service, seven days a week
http://www.transperth.wa.gov.au/tickets-fares/concession-guide
CONTACTING AND GETTING INFORMATION
Transperth InfoLine
Emergencies
Disability assistance
TTY
Translation
and interpreters
13 62 13 –
Local call from a landline. Higher rates apply for mobiles and
pay phones
Fares, timetables, ticketing, lost property, general enquiries
and feedback.
Monday – Thursday - 5.00am to 12.30am
Friday and Saturday - 5.00am to 2.00am
Sunday and Public Holidays - 5.00am to 12.00am
08 9220 9999 –
Use this if you feel threatened or to report any incident a
transit officer should attend, for example anti-social
behavior on a Transperth service.
1800 800 022 –
For people with mobility issues or a vision impairment.
Call at least one hour in advance if you need special
assistance at a train station.
via the National Relay Service - 133 677
Speak and Listen - 1300 555 727
13 14 50
TAXI
IMPORTANT INFORMATION FOR WHEELCHAIR PASSENGERS
The following information has been compiled from the Department of
Transport and Main Roads
Your wheelchair or scooter must have a maximum width of 750mm, a
maximum height of 300mm from the ground, be able to fit through a taxi door
height of 1400mm and into an allocated space of 1300mm by 800mm. The
combined weight of the mobility aid and operator can be no more than 300kg.
The Department of Transport and Main Roads Wheelchair Accessible Taxi
policy states that at a minimum lap-sash belt must be fitted for each seating
position. Wheelchairs and their occupants must be secured facing forwards.
Provision must be made for the rapid release of both the wheelchair and
occupant restraint in the case of an accident or emergency.
Under the Australian road rules, if a passenger (over 16 years of age)
occupies a seating position fitted with a seatbelt, the passenger must
wear the seatbelt properly adjusted and fastened, unless the passenger
is exempt from wearing a seatbelt. An exempt person must carry a
medical certificate stating that the person is not required to wear a
seatbelt and is complying with the conditions of the certificate.
Travelling with your Wheelchair or Mobility Scooter - Public Transport
and Registration Requirements
SCOOTERS
The Department of Transport and Main Roads policy on
the carriage of scooters and mobility aids in Wheelchair
Accessible Taxis states that it is unsafe for a person to
travel in a taxi while seated on a mobility scooter. This is
because the scooter user, the Driver and any other
passengers in the taxi may be at risk should an accident
occur. The policy states that a passenger must transfer
from the scooter to a fixed seat in the vehicle.
Passenger safety
It is important that passengers feel safe when using taxi
services. This page contains important tips on remaining safe
and details on the taxi mobile security patrols.
SAFETY FOR PASSENGERS, ESPECIALLY FEMALES
Safety tips to keep in mind when catching taxis:
Be mindful of your personal safety at all times, especially if you are female.
Ensure the ID picture of the taxi driver matches the actual driver - if it doesn't match,
leave the taxi. The taxi driver's ID is normally on the vehicle dashboard or on the
windscreen visor.
At night sit in the back seat of the taxi on the opposite side of the car to the driver.
Note down the taxi's plate number.
If you know you are going to be travelling alone, limit your alcohol intake.
If you are intoxicated, ensure someone else accompanies you in the taxi.
Remember taxi drivers are not required by law to carry intoxicated passengers.
Book your taxi through a taxi company.
If in Northbridge or Fremantle on a Friday or Saturday night use the supervised taxi
ranks.
If you think the driver does not match the ID card displayed, or to report
conversations or behaviour with sexual overtones, email the following
details to compliance@transport.wa.gov.au or call 9218 3635:
Taxi ID card number.
Taxi plate number.
Date, time, location.
Description of the driver.
Any other details you think are important.
Report an assault or sexual assault directly to the Police on 131 444.
Taxi complaints
If you are unhappy with your taxi driver or the service provided, please contact
the taxi company directly. Taxi companies must follow a formal complaints process
which is monitored by the Department as follows:
Making complaints
If the taxi service you experienced was not acceptable and you wish to make a
complaint, the taxi industry encourages you to do so. Your complaint will be
investigated and action taken to prevent the problem happening again.
Complaints can be made about taxi companies and/or drivers.
Escalating a complaint
If your complaint is of a very serious nature, or you are not happy with the handling
of your complaint by a taxi company, please contact the DoT on 1300 660 147 or
email compliance@transport.wa.gov.au
How do I make a complaint?
If you were a passenger or prospective passenger for a taxi trip, you are entitled to register
a complaint.
Contact the relevant taxi company by letter, email or telephone. The two largest
companies in the metropolitan area are:
Swan Taxis
Tel: (08) 9422 2222
Fax. (08) 9321 6262
Email: admin@swantaxis.com.au
Black & White Taxis
Tel: (08) 9333 3322
Fax: (08) 9333 3355
Email: operations@bwtaxi.com.au
*Please note that Yellow Cabs, Coastal Cabs, Silver Service and Tricolor can be contacted
via Swan Taxis.
Taxi Council of Western Australia,
Inc.
Address: P O Box 4058, Victoria Park WA 6979
Telephone: (08)9453 7077
Fax: (08) 9453 7070
E-Mail: tcwa@tcwa.com.au