September 2012
Structure of the City Government


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City Assembly
Mayor
19 city administrative bodies
336 city institutions
17 city precincts, 218 community councils
2
Quality management system
under the ISO 9001:2000 standard
 The City Office for Economy, Labour and Entrepreneurship is the first
administrative office of the City of Zagreb which established and
certified, on 12 April 2005, a quality management system for it
operations in compliance with the ISO 9001: 2000 standard.
 The quality management system which has been certified and is
maintained and developed, is the first step toward a more efficient,
accountable and professional city government.
 The application, maintenance and further development of the quality
management control system in compliance with ISO 9001:2000
requirements is ascertained by regular annual audits.
 A commitment to the needs of citizens and other users of our services
and their satisfaction with services rendered are the most important
values according to which the City Office for Economy, Labour and
Entrepreneurship measures and ascertains its overall performance.
ISO 9001
Q-722
3
City statistical profile
 Dominant economic, financial and political status
in the Republic of Croatia
 Population: 788,850 - 18% of Croatia’s total
population
 FDI in 2011 (in millions of euros)
Croatia 1.074,8
Zagreb
507,9
 Average net salary above the national average ,
June 2012 (Zagreb: € 846; Croatia € 735)
4
 443.100 employed persons (December 2011), or 32 % of total
employment in Croatia
 in Zagreb at December 2011th there were approximately 38.900
unemployed persons or 12,3 % of total number registered unemployed
persons in Croatia
 In Zagreb at August 2012th were registered 40,500 unemployed
persons, while in the same period last year there were 38,963
unemployed persons
 Accounts for roughly 33,3 % of Croatia’s total exports (US$ 4,45 billion)
 Accounts for roughly 58,2 % of Croatia’s total imports (US$ 13,22
billion)
 32.144 companies, or 32,6 % of Croatia’s total, operate in the City of
Zagreb
 The City of Zagreb participates in Croatian free enterprise:
– 52,7 % of total revenues;
– 50,1% gross earnings;
– 32,6 % of the number of businesses;
– 39,8 % of the total number of employed in free enterprise
Source:Economic trends in the City of Zagreb and Zagreb County, I-XII 2011, July 2012, CCE Zagreb Chamber
5
•In 2009, the share of the City of Zagreb in the overall GDP of
the Republic of Croatia was 31,4 %, which is an increase of
0.5 % in comparison to 2008
In 2009
Zagreb
31%
Croatia CROATIA’S GDP:
per capita:
Zagreb
ZAGREB’S GDP:
per capita:
€ 44.8 billion
€10.111
€14 billion
€17.814
Croatia
69%
•The initial estimate indicates that the quarterly GDP for the
Republic of Croatia in the second quarter of 2012 decreased in
real terms by 2,1 % in comparison to the same quarter of 2011
(National Statistics Bureau)
Source: City Office for the Strategic Planning and Development of the City – Statistics Department
6
Structure of Zagreb` s economy
based on total revenues
Wholesale and retail
commerce, motor vehicle and
motorcycle repair
Manufacturing
(I-XII 2011)
14,1%
38,8%
5%
Information and
Communication
Electricity, gas, steam and air
conditioning supply
5,9%
Construction
8,1%
7,5%
20,6%
Professional, scientific and
technical activities
Other
Source:Economic trends in the City of Zagreb and Zagreb County, I-XII 2011,
July 2012, CCE Zagreb Chamber
7
EMPLOYED
according to the National Classification of Activities
Processing industry
11%
19%
31%
Trade and repair of motor
vehicles and motorcycles
Education
Construction
Health care and social
welfare
Administration
8%
9%
7%
8%
7%
Professional, scientific and
technical activities
Other
- activity of trade and repair of motor vehicles and motorcycles has the
highest proportion of employees (19%)
Source:Economic trends in the City of Zagreb and Zagreb County, I-XII 2011, July 2012, CCE Zagreb Chamber
8
City of Zagreb Budget
for 2012
€ 896 million (HRK 6,72 billion)
Structure of 2012 Budget revenues
Tax revenues
1%
2%
Supports
19%
Asset revenues
6%
Revenues generated by
administrative fees and under
special regulations
Revenues from sales of
nonfinancial assets
1%
71%
Other revenues
9
Structure of 2012 Budget expenses and outlays
Personnel expenses
14%
12%
23%
Material expenses
Financial expenses
Susidies
Supports
5%
1%
11%
1%
33%
Allowances to citizens and
household
Procurement of non-financial
assets
Other expenses
Source: City Finance Office
10
Investments
 Investment policy
- Allocation of considerable funds for
construction of utilities infrastructure and
equipment
- Funding sources: Budget, funds from Cityowned
companies
and
institutions,
international capital market, public-private
partnerships and concessions
11
• Credit rating
Standard&Poor’s* :
- local currency issuer rating
BBB-/negative/-- foreign currency issuer rating
BBB-/negative/-- * updated 23.11.2011.
Moody’s**:
- foreign currency issuer rating
Baa3/negative
- ** updated 4.6.2012.
12
Investment projects of the City of Zagreb
DESIGNATION
€ m.
1. Central Wastewater Treatment
Plant
304
6. ZET (public transit
company) –
Mass transit system renewal
272
2. Solid Waste Incineration Plant
- SWIP
170
7. Conference Centre Project
52
3. Chemical Wastewater
Treatment Plant Project
40
8. Small Business Centre
Project
40
4. The contract governing
rendering of principal works and
management of installations at
the Jakuševec
56
9. Project to construct
underground parking garages
with retail, service and sports
facilities at the secondary
school playground site
designated as “SavskaKačićeva-KlaićevaKršnjavoga”
50
10. Zagreb Airport Project
250
5. Zagreb Waste Disposal and
Management Model
DESIGNATION
€ m.
13
Centralni uređaj za pročišćavanje
otpadnih voda grada Zagreba i
pripadajući infrastrukturni objekti
• The CUPOVZ Project: one of the largest and most challenging environmental
undertakings in Europe, which will resolve the problems of pollution and threats
to the water table, and safeguard existing and potential water pumping sites in
the City of Zagreb and the area along the course of the Sava River downstream
from Zagreb.
14
•
•
Financing model – BOT model
The concession granted to ZOV d.o.o. (in December 2000) encompasses:
planning and construction of the Plant and infrastructure facilities, Project financing
and management of the Plant until 2028, when it will be turned over to the City of
management
• The Project consists of:
1. The central plant building for the mechanical and biological treatment of sludge – 1.2
mil. ERU (equivalent resident unit); in the final construction phase 1.5 mil. ERU
2. Management building, plant and servicing premises
3. Main wastewater input pipeline from New Zagreb to the Plant over a length of 10 km
and the Mičevac pump station
4. Closure and additional construction of the Main Drainage Canal over a length of 5.5
km 5. Domovinski Bridge (transit/installation structure)
6. Construction of Čulinečka road from Slavonska avenue to Radnička road (3 km)
• The mechanical portion of the treatment plant has been operational since March
2004, while the final (fourth) phase of biological sludge treatment and processing
has been operational since September 2007.
• Approximately 98% of investments have been implemented – completion depends
on remaining property rights issues
• The search for a technical solution to the thermal treatment of waste sludge is under
way
• There is an obligation to chemically treat wastewater
• The estimated investment value is €304 mil.
Chemical Wastewater Treatment Plant
Project
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The Croatian Government, at its session held on 24 June 2010, issued the Decision on
Designation of Sensitive Areas (as published in Croatia’s official journal, Narodne novine,
no. 81/10) on which basis the Danube River’s entire drainage basin was proclaimed a
sensitive area.
On 30 June 2010, the Ministry of Regional Development, Forestry and Water
Management issued the Rules on Threshold Values for Wastewater Emission (Narodne
novine, no. 87/10) which stipulate that prior to release into waters in sensitive areas,
municipal wastewater must be treated at the third degree of purification for release from
agglomerations with loads exceeding 10,000 ES.
The revised Water Utility Directive Implementation Plan of November 2010 adopted by
the Croatian Government stipulates a transition period for the fulfilment of the
commitments specified by the Community Wastewater Treatment Directive, which
requires the collection of wastewater for facilities in the Black Sea drainage basin – a
sensitive zone for installations above 150,000 ERU – with more advanced treatment by
the deadline of 31 December 2018.
The national water management company Hrvatske vode has granted to Zagreb Holding
d.o.o. – Water Supply and Sewage Branch, and the city wastewater management
company Zagrebačke otpadne vode d.o.o., a water management license for the release
of wastewater from the public sewage system in the City of Zagreb with treatment at the
Central Treatment Plant (CUPOVZ), whereby Zagrebačke otpadne vode is obliged to
undertake activities for the construction of the third treatment phase at the Plant, to be
completed by 31 December 2016, for the purpose of protecting water management
interests in compliance with the Program of Water Pollution Prevention Measures with
target deadlines.
The Project is nominated for funding from the EU's Structural Funds
16
The value of this investment has been estimated at € 40 million.
Jakuševec Landfill Rehabilitation Programme
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On 18 November 1998, a Loan Agreement
was concluded between the European Bank
for Reconstruction and Development (EBRD)
and ZGOS, a City-owned company, to
facilitate the rehabilitation of the Prudinec /
Jakuševec Landfill.
Investment value: €56 million
The Prudinec waste disposal site rehabilitation
project at Jakuševec is complete. All works
broken down into packets have been assumed
by the Investor.
Currently, within the framework of the
Jakuševec/Prudinec landfill, besides the waste
disposal site there are:
– Construction waste recycling installation
(350,000 t/yr.),
– Scrap metal yard (over 3,000 t/yr.),
– Discarded tyre yard (over 1,000 t/yr.).
17
The contract governing rendering of principal
works and management of installations at the
Jakuševec
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The contract governing rendering of
principal works and management of
installations at the Jakuševec waste
disposal site was concluded on 31
May 2007. The completion deadline
for all works is 31 December 2011.
Currently the principal construction
works and management and
maintenance of installations at the
waste disposal site are under way.
The contractor has conducted
works involving the collection and
disposal of new waste. During July
2012, a total of 25,735.01 tons of
new waste were disposed.
A total amount of HRK
13,615,000.00 has been planned
for 2012.
18
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
The proposal of Zagreb Holding d.o.o., ZGOS Branch, is for the existing
deadline (31 December 2012) for waste disposal at the Prudinec Landfill in
Jakuševec in the City of Zagreb Physical Plan be substituted with a deadline of
31 December 2018.
The previous deadline was set under the assumption that a thermal waste
treatment plant would be built. However, thus far waste disposal is the only
long-term waste treatment measure. The quantity of waste collected within the
limits of the City of Zagreb is showing a continual growth trend. The capacity
of the Prudinec Landfill and its technical potential ensure the conditions for
waste disposal at the newly organized operational surfaces at the site up to 31
December 2018. Depending on implementation of comprehensive waste
management measures, this deadline may also be extended.
19
Solid Waste Incineration Plant - SWIP
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The purpose of constructing the SWIP is to treat municipal waste by incineration,
including the recycling of energy and sludge from the Central Waste Water Treatment
Plant.
The City of Zagreb Physical Plan (SGGZ 02/06) specified Žitnjak-East as the
construction site for the SWIP, right next to the CWWTP.
The relevant Ministry issued a ruling whereby the intended WIP Project was assessed
as environment-friendly, subject to the application of environmental protection
measures and the environment status monitoring programme.
The documentation required to secure a location permit has been drafted. Efforts are
being made to align the existing documents with new legislative requirements, in
particular, with the new Physical Planning and Construction Act (Narodne novine, no.
76/07).
The Project is nominated for funding from the EU's Structural Funds
The City of Zagreb and the European Bank for Reconstruction and Development
(EBRD) are planing cooperation on this project
The total investment value is estimated at €170 million.
20
Zagreb Waste Disposal and Management
Model
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
The Waste Management Program was
prepared by Institut građevinarstva Hrvatske
d.d. (Croatian Civil Engineering Institute Inc.)
in 2006.
In 2007, the Republic of Croatia Waste
Management Plan (Narodne novine, no.
85/07) was adopted, based on draft plans for
all counties and the City of Zagreb.
The City of Zagreb Waste Management Plan
has been prepared and made available to the
public for inspection from 10 July to 15
September 2009.
The Contract for the Preparation of the
Strategic Assessment of the Draft Waste
Management Plan was signed on 28 March
2011.
The procedure to evaluate the Strategic
Impact Study concerning the Draft Waste
Management Plan in the City of Zagreb to
2015 is in progress.
Based on the results of the strategic study, the
final draft of the Waste Management Plan will
be compiled and then forwarded to the Zagreb
21
City Assembly for adoption.
ZET – Mass Tranit System Renewal Programme
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
The City of Zagreb Tramcar Fleet Renewal
Programme provides for the following
projects :
- Procurement of 70 low-floor tramcars;
- Overhaul and modernisation of 50 tramcars
TMK 301;
- Reconstruction and modernisation of the
tram depot at Blato in Zagreb;
- New fare system; and
- Transit control and management system.
70 tramcars have been procured from and
supplied by the CROTRAM consortium.
The production of 70 new low-floor tramcars
was contracted on 18 July 2007, and a total
of 70 tramcars has already been delivered.
The new public transit control and
management system was launched on 5
September 2008.
Two short low-floor tram TKM 2300 were put
into service since 2009.
The value of this investment has been
estimated at € 272 million.
22
Conference Centre Project






A multi-purpose centre would greatly
spur the development of conference
tourism.
In mid-2005, a general survey-based
competition was announced for a
conceptual urban and architectural
design
for
the
site
between
Pierottijeva, Jukićeva, Savska and
Izidora Kršnjavoga streets
The jury proclaimed the tender a
success. The award-winning works
were purchased and can be used as a
basis for further study and elaboration
of the project at this site.
The drafting of project documentation
is in progress
The Project is nominated for funding
from the EU's Structural Funds
Estimated investment
value:€52 million.
23
Small Business Centre
•
The project has been planned in the
Kajzerica district next to the URIHO site.
• A competition is underway to develop an
urban and architectural design for small
business, municipal and accompanying
• facilities in the Small-Business Centre
(small business learning centre with
facilities for theoretical studies and practical
learning, business premises, a multi-purpuse
hall and parking garage).
• Under the Small Trades Centre construction
project, there are plans to consolidate
facilities that will enable the efficient
functioning of tradesmen’s associations,
education, events, exhibitions and fairs,
business premises for small trades, a small
trades savings bank and other related
amenities to encourage the development of
small trades and compatible city facilities.
• The Project is nominated for funding from the
EU's Structural Funds
• Estimated investment value: €40 million 24
Project to construct underground parking garages
with retail, service and sports facilities at the
secondary school playground site designated as
“Savska-Kačićeva-Klaićeva-Kršnjavoga”
•The project is being implemented through a
concession of public-private partnership
(PPP), in compliance with the Public-Private
Partnership Act
•The estimated construction cost is €50
million
•The project foresees the landscaping of the
secondary school playground, construction
of a basement garage with service facilities
and a connection to the Children’s Hospital
in Klaićeva street by underground corridor,
and construction of a gymnasium, youth
centre, transformer station and tramway
rectifier station.
25
Zagreb Airport Project
•
•
•
•
•
•
A joint project by the RoC Government and the City
of Zagreb.
The RoC’s share in Zagreb Airport Ltd. accounts for
55% of its capital, with the City of Zagreb holding
35%, and the City of Velika Gorica and the Zagreb
County 5% of the company’s capital each.
On 14th February 2011 the Agency has issued
approval to the Ministry of the Sea, Transport and
Infrastructure for implementation of the project for
construction of the New Zagreb Airport Terminal
The Ministry of the Sea, Transportation and
Infrastructure opened a tender on 18 February 2011
for Construction of the New Passenger Terminal at
the Zagreb Airport, which also entails management
of the existing and newly-constructed terminals at
the Zagreb Airport and the accompanying
infrastructure
The government has decided to give the 30 - year
concession to build a new passenger terminal at
Zagreb airport French consortium Zagreb Airport
International Company (ZAIC)
The value of this investment has been estimated at
€250 million.
26
City-owned companies
 The basic purpose of City-owned companies is to permanently
provide quality vital public services of interest to natural and legal
persons.
Zagrebački holding d.o.o.:
 Total revenues
€ 513.658.275
 Total expenses
€ 561.273.456
 Loss
€ 47.257.003
27
City of Zagreb holds certain shares in the following
companes:
City of Zagreb holds 100% shares in
following companies :
1. RAZVOJNA AGENCIJA ZAGREB - TPZ
d.o.o. (Zagreb Development Agency Ltd.)
1. TERME ZAGREB d.o.o. (Thermal Spa Ltd. - 50%)
2. APIS IT d.o.o. (IT Support Agency Ltd. - 49%)
3. VODOPRIVREDA ZAGREB d.d. (Water Mgmt. Inc. – 36.13%)
2. ZAGREBAČKI HOLDING d.o.o. (Zagreb
Holding Ltd.)
4. ZRAČNA LUKA ZAGREB d.o.o. (ZG Airport Ltd. - 35%)
5. BICRO BIOCENTAR d.o.o. (13%)
Holding’s subsidiaries:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
AGM (publishing and bookshops)
Autobusni kolodvor (bus terminal)
Čistoća (public sanitation)
Gradska groblja (municipal cemeteries)
Gradsko stambeno komunalno
gospodarstvo (housing and utilities
management)
Robni terminali Zagreb (commodity
terminals)
Stanogradnja (housing construction)
Tržnice Zagreb (green markets)
Upravljanje sportskim objektima (sports
facility management)
Vladimir Nazor (youth holidays)
Vodoopskrba i odvodnja (water supply
and sewage)
Zagrebparking
Zagrebačke ceste (road management)
Zagrebački digitalni grad (IT)
Zagrebački električni tramvaj (mass
transit)
Zagrebački velesajam (trade fair)
ZGOS (waste management)
Zrinjevac (landscaping)
Companies in which Holding has shares
1.
2.
3.
4.
Gradska plinara Zagreb d.o.o. (Municipal Gas Co. Ltd.) - 100%
Gradska plinara Zagreb – opskrba d.o.o. (Gas Supply Ltd.) - 100%
Zagreb Arena d.o.o. za usluge (Event Services Ltd.) - 100%
Zagreb plakat d.o.o. (Zagreb Billboard Ltd.) - 51%
Holds founder’s rights in
the following institution:
Gradska ljekarna Zagreb
(Municipal Pharmacies)
Manages:
Sports facilities owned by the
City of Zagreb
28
Organisational chart
ADMINISTRATIVE AND LEGAL DEPARTMENT
SOLE TRADERSHIP REGISTER UNIT
UNIT IN CHARGE OF SETTING MINIMUM TECHNICAL
AND OTHER CRITERIA FOR ECONOMIC ACTIVITY
SESVETE LOCAL ADMINISTRATIVE-LEGAL UNIT
SUSEDGRAD LOCAL ADMINISTRATIVE-LEGAL UNIT
29
Sole trades in the City of Zagreb
 Roughly 14.503 sole trades, or 16.8% of the
national total, operate in the City
16,8%
City of Zagreb
Other counties
83,2%
Source: Ministry of Entrepreneurship and crafts
Central Sole Tradership Register
30
Structure of sole trades based on
National Classification in 2007
ACTIVITY
No. of sole
traders
%
INDEX
June/December
Retail commerce
3.022
20,8
99,3
Hospitality
1.773
12,2
98,8
Construction
1.383
9,5
97,6
Transportation
1.539
10,6
105,8
Hair, cosmetic and pedicure salons
1.214
8,4
99,8
Textile and garment manufacturing
361
2,5
93,3
IT
386
2,7
106,6
Accounting and bookkeeping
341
2,4
103,3
4.484
30,9
14.503
100,0
Other
TOTAL
97,6
Status: as at June 2012
31
STRUCTURE OF SOLE TRADES
based on National Classification of Activities,
2007
Retail
Hospitality
30,9%
2,4%
20,8%
2,7%
Construction
Transport
Hair, cosmetic & pedicure salons
2,5%
Textile and garment manufacturing
IT
Accounting and bookkeeping
8,4%
10,6%
12,2%
Other
9,5%
Source: Sole Tradership Register of the City Office of the Economy, Labour and Entrepreneurship
Sole Tradership Register Unit and Sesvete and Susedgrad Local Administrative-Legal Units
32
Development incentives
for crafts, trades and SMEs
 The Crafts, Trades and SMEs Development Incentive
Programme was adopted in September 2000.
 Incentive measures and activities include:
• Allocation of incentive funds;
• Development of business infrastructure through
institutional development incentive networks.
33
1. Allocation of incentive funds
(2000 - 2012)
Implemented through:
1.1 Loans to businesses
1.2 Subsidizing a portion of interest on business loans
1.3 Supports to sole traders
1.4 Supports to innovator
1.5 Other supports
34
2. Development of business
infrastructure
2.1 Development Agency Zagreb - TPZ Ltd.

Projects and activities:
– Technical and technological processing and preparation of
inventions for use by businesses;
– Education of already established businesses and start-ups at
organized seminars;
– Development of operating and investment plans for businesses;
– Consulting services for introduction of systems of quality and/or
environmental management - ISO 9001 and 14001;
– Issuing guarantees for small business loans;
– Development of economic projects and studies, development and
management of projects financed by EU funds, etc.
35
2.2 Business zones

The City of Zagreb Business Zone Development Programme was
adopted in 2005.
2.3 Clusters

Launch of the “Clusters for Competitive Products” project;

Preparation of a study for the Vehicles, Machine-Tools and Tools
Cluster;

To date, a total of € 109.845,45 has been spent for the implementation
of the project.
36
Structure of funds spent to implement Programme
incentive measures and activities
(September 2000 – June 2011)
Organisation of
business
infrastructure
€ 6.833.722,58
20%
€ 33.678.464,59
Allocation of
incentive funds
€ 26.844.742,01
80%
37
TOTAL FUNDS EXPENDED TO IMPLEMENT PROGRAMME
INCENTIVE MEASURES AND ACTIVITIES
(September 2000 – June 2012)
In €
City of Zagreb
Allocation of incentive funds
Deposits with financial institutions
Subsidies for a portion of interest
Supports to sole traders
Supports to innovators
Intervention funds to entrepreneurs
Other supports
Total:
Business infrastructure development
Development Agency Zagreb – TPZ Ltd.
- business premises
- operating costs, projects and activities
- regional security instruments
“Clusters for Competitive Products” project
Total:
Overall total:
Overall total (City and ministries):
Ministries
7.150.370,83
5.845.917,86
3.654.565,19
824.255,35
2.600.364,84
995.035,89
21.070.509,96
4.384.863,45
1.698.515,73
86.550,11
147.800,96
6.317.730,25
27.388.240,21
33.678.464,59
1.150.450,73
4.623.781,32
5.774.232,05
429.442,22
429.442,22
86.550,11
515.992,33
6.290.224,38
38
Zagreb as a tourist destination

as a business and administrative hub, Zagreb accounts for approximately 6% of tourist arrivals
and 2% tourist bednights in Croatia

the total number of tourist arrivals in Zagreb in 2011 was 730.945 and 551.043 (75%) were foreign
guests. The total number of recorded bednights is 1.183.125, of which 884,055 (74%) accounted for
foreign visitors.
COMPARISON OF RESULTS RECORDED IN I. - XII. 2010 and I. – XII. 2011 PERIODS:
I.– XII. 2010
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
I. – XII.2011.
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
666.106 ( + 5 % in comparison to 2009.)
488.854 ( + 8 % in comparison to 2009.)
1.085.597 (+ 3% in comparison to 2009.)
801.041 ( + 5,6 % in comparison to 2009.)
730.945 (+ 9 % in comparison to 2010.)
551.043 (+ 13 % in comparison to 2010.)
1.183.125 (+ 8% in comparison to 2010.)
884.055 (+ 10% in comparison to 2010.)
Source: City Strategic Planning and Urban Development Office – Statistics Department
39
Current and actual tourists
arrivals and bednights in 2012
I. – VI. 2011.
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
314.730
228.210
513.168
371.204
I. – VI. 2012.
No. of tourist arrivals
- of these foreign
No. of tourist bednights
- of these foreign
327.163 (+4% u odnosu na 2011.)
241.338 (+6% u odnosu na 2011.)
553.832 (+8% u odnosu na 2011.)
411.431 (+10% u odnosu na 2011.)
Source: City Strategic Planning and Urban Development Office – Statistics Department
40
Tourists arrivals and bednights 2002–2010
1200000
1000000
800000
Arrivals
600000
Bednights
400000
200000
0
2002.
2003.
2004.
2005.
2006.
2007.
2008.
2009.
2010.
2010. godina
• in 2010 in comparison to 2009 ,growth in tourist arrivals of 5% and bednights of 3% was noted. During the
period under observation, growth in the number of foreign tourist arrivals was recorded (8%).
Source: City Strategic Planning and Urban Development Office – Statistics Department
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Tourists arrivals and bednights 2010. – 2011.
1400000
1200000
1000000
800000
Arrivals
600000
Bednights
400000
200000
0
2010.
2011.
Year 2011.

In the year 2011. growth in tourists arrivals of 9 % and bednights of 8 % was noted.
During the period under observation, significant growth in the number of foreign tourists arrivals was recorded
(13%).
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Izvor: Gradski ured za strategijsko planiranje i razvoj Grada - Odjel za statistiku
Accommodation capacity in the City of Zagreb
The City of Zagreb has a total of 61 accommodation units, of which 43 are hotels
The total number of beds is 8.305 and they are distributed according to the following types of
accommodation capacity:
- hotels
- hostels
- inns
- overnight lodging
- pansions
- rooms for rent
- sleeping car
- private accommodation
6.604
692
72
87
28
66
288
468
• average number of bednights per arrival in the I.- XII. 2011. period: 1.7
Structure of hotel accommodation capacity of the City of Zagreb by category
(number of beds)
5*,
20.08%
2*,
10.00%
3*,
30.80%
Since approximately 60% of hotel beds are in higher-category hotels (4* and
5*), Zagreb is characterized as a city with a predominantly high-quality hotel
product.
2
*
3
*
4*,
38.60%
Source: City Strategic Planning and Urban Development Office – Statistics
Department
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Tourist spending in the City of Zagreb in 2009
TOURIST SPENDING
IN ZAGREB IN 2009
€ 307,307 million
Foreign tourist
spending
€ 207,578 million
National tourist
spending
€ 99,729
Estimated tourist spending in the City of Zagreb in 2009, Tourism Institute
Context for the development of the City of Zagreb as a tourist destination
The City of Zagreb investment policy directly impacts the development of tourism through
implementation of the following capital projects:
Zagreb Airport Project
Conference Center Project
Zagreb Sports and Recreation Zone
Paromlin Hotel/Residential Complex
Strategic recommendations for tourism development in the City of Zagreb*:
The focus of tourism development will be based on 3 key products:
1). Business and Culture, with events
2). Tours and Brief Vacations
3). Cuisine/Shopping and Special Interests
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Republic of Croatia
City of Zagreb
City Office for Economy, Labour and Entrepreneurship
Trg S. Radića 1
Phone: +385 1 610 1194, 610 1102
Fax: +385 1 610 1499, 610 1077
E-mail: gospodarstvo@zagreb.hr
URL: http://www. zagreb.hr
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