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UNITED WATER TODAY
Water and Wastewater Services
– Approximately 5.7 million people served in 21 states
– Drinking water provided: 955 million gallons per day
– Wastewater treated: 1,205 million gallons per day
2,300 employees
$3.0 billion in total assets
$800 million in revenues
Wholly owned subsidiary of
SUEZ ENVIRONNEMENt since 2000
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UNITED WATER IN THE US
Water and Wastewater Services
– Approximately 5.7 million people served in 21 states
– Drinking water provided: 955 million gallons per day
– Wastewater treated: 1,205 million gallons per day
2,300 employees
$3.0 billion in total assets
$800 million in revenues
Wholly owned subsidiary of Suez
Environnement since 2000
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Description of the problem
Definitions: Nonrevenue Water, not just
Unaccounted for Water
How do the losses occur?
Some solutions
A case study
Plans for the future
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NRW Reduction Drivers
NRW is a business issue
– Lost revenue
– Increased operating expenses
NRW is a “Sustainable Development” issue
– Waste of water resources
– Waste of energy and chemicals
NRW is a Reputation Management issue
– NRW is easy to understand for people. It becomes an overall rating of a utility’s competencies
NRW reduction methods
– Usually costly and difficult to implement
– Have minimal impact as they address one component of
NRW at a time
– Often require “change” for employees and customers
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NRW Definition:
NRW
= 1System Input
– (Real Losses + Apparent Losses + Unmetered Use)
NRW = 1 Billed Consumption
System Input
Real Losses: Water lost from the network that is not used by a customer, e.g. network leaks, main breaks OR
Apparent Losses: Water that is successfully delivered to the customer, but, for various reasons is not recorded or measured accurately and is subsequently unbilled
Unmetered Use : System flushing, fire fighting and other authorized unmetered uses
NRW = 1- System Input – (Real Losses + Apparent Losses + Unmetered Use)
OR
System Input
NRW
= 1 -
“Unmetered/unbilled Use”
Billed Consumption
System Input
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Components of NRW
NRW = 1- System Input – (Real Losses + Apparent Losses + Unmetered Use)
System Input
Real Losses: Water lost from the network that is not used by customers or the utility, e.g. network leaks, main breaks
Apparent Losses: Water that is successfully delivered to the customer, but, for various reasons is not recorded or measured accurately and is subsequently not billed
Unmetered Use : System flushing, fire fighting and other “authorized” unmetered uses that is not billed.
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Real Losses –
Water system characteristics vary widely due to age, geology, geography, materials and maintenance history.
Leak detection success depends on above
AND personnel abilities.
“Traditional” sounding methods most widely used but have limitations.
Advanced leak detection methods are very expensive and application success will vary based on the utility’s distribution system characteristics.
Reactive repairs are expensive and pipeline replacement often due to other drivers, e.g. break frequency, hydraulics and water quality issues. DSIC Programs Help!
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Apparent Losses –
Meter Inaccuracy
Unmeasured Low Flow
Fire Service Line Use
Meter Tampering
Unauthorized taps
Data handling/”Lost”
Customers
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United Water’s Use of “AquaCircle” – A software tool developed by Suez Environnement to identify components of NRW and to make forecasts on NRW reduction based on SE’s worldwide experience of various methods of NRW reduction strategies.
PROS
Standardize Methodology – Based on IWA/AWWA Method
Sound Analytical Approach to NRW Assessment and Forecasting
Once up to speed, time-savings on analysis
Established data to judge impact of NRW reducing tasks
Scenarios for NRW reduction and action plan priorities
CONS
Detailed & Comprehensive Data Required
Standard Data often needs to be customized to meet tool input needs
May not be ideal for smaller systems
Relatively long “Learning Curve”
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AquaCircle Assessment Results Table
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UWNJ Apparent Loss Investigation
(Summer 2012)
Theft:
Meter Tampering – Data analysis from AMI Van
No Record of Service – Geocoding + field investigations
Illegal Use of Fire Services – Field investigations
Improperly Connected Irrigation
Systems
Billing Discrepancies:
Lost Meters/RFs – Data analysis and comparison with CC&B
Stopped Meters
Meter Inaccuracies
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Results of Apparent Losses Investigations
Meter Tampering – 2.5 %
No Record of Service – 0.07%
Illegal Use of Fire Services – 1.0 %
“Lost” Meters/RFs – up to 0.4%
Meter Inaccuracies – 3.5 to 4.0%
Irrigation Systems – 0%
Total % of potential revenue that is not billed = 7 to 8%
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Short and Mid-Term Plan Highlights
Apparent Losses:
Expand Apparent Losses Investigations
Advance AMI and MDM software
Improve Meter Age Program where applicable
Real Losses:
Continue Enhanced Leak Detection Methods
Create District Metering Areas
Reduce Leak Discovery to Repair Time
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