人際關係與溝通
陳世聰
chen4513@hotmail.com
08-8660976
0929151102
期中考填答分析
45
40
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人 25
數 20
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題號
1. (  )人際溝通係指人們創造與維繫關係，
並在創造意義中履行雙方(權利 責任
情感 需求)的過程。
2.
1)
2)
3)
4)
5)
脈絡(context)是指溝通交會的情景，包括溝通發生的前因後果。請
選出正確的脈絡名稱：
(  )(Physical Social Historical  Psychological
Cultural)context is the sum of previous communication episodes.
(  )(Physical Social Historical  Psychological
Cultural)context is determined by the moods and feelings of each
individual.
(  )(Physical Social Historical  Psychological
Cultural)context is a set of beliefs, values, and norms shared by
those communicating.
(  )(Physical Social Historical  Psychological
Cultural)context such as heat, light, and noise, such as heat, light,
and noise, affects the message sent.
(  )(Physical Social Historical  Psychological
Cultural)context, such as parent, friend, lover, or enemy, has an
impact on communication.
3.噪音
1) (  )The noise of unintended meanings
is( external noise internal noise
semantic noise)
2) (  )The noise of sights and sounds
is( external noise internal noise
semantic noise)
3) (  )The noise of thoughts and
feelings( external noise internal noise
semantic noise)
4. 自我知覺
1)
(  )(self-awareness self-fulfillment Self-concept Self-esteem)
is our description of our competencies and personality traits.
2)
(  )(self-awareness self-fulfillment Self-concept Self-esteem)
is our evaluation of our competence and personal worthiness.
3)
(  )( Incongruence Incapability Disadaptive Indecisive)is
the gap between our inaccurate self-perceptions and reality.
4)
(  )If John has an IQ of 160 and perceives himself as stupid, that
perception is ( Incongruence Incapability Disadaptive
Indecisive)is the gap between our inaccurate self-perceptions and
reality.
5)
(  )(self-applause self-awareness self-analysis Selffulfilling prophecies) are events that happen as a result of being
foretold, expected, or talked about.
6)
(  )(  Simplifying Reducing Inducing Filtering )messages
is Perceptional distortions of message we receive so that they
reinforce what we already think.
5. 自我社會建構
1)
2)
3)
(  )(  Role-taking Self-monitoring Impression
Management) is the process of meeting the perceived
demands of the communication situation by adopting a
role comprised of an expected or appropriate set of
behaviors.
(  )(  Role-taking Self-monitoring Impression
Management) is an internal process of being aware of
yourself, involves being sensitive to other people’s
expressions and reactions and using this information in
deciding how to behave.
(  )(  Role-taking Self-monitoring Impression
Management) is the process by which people consciously
try to influence others’ impressions of them.
6. Uncertainty reduction theory
1) (  )(Cultural-level Sociological-level
Psychological-level)predictions, based upon what
we see, are frequently inaccurate.
2) (  )(Cultural-level Sociological-level
Psychological-level predictions), based upon others’
membership groups, allow us to discover common
ground.
3) (  )(Cultural-level Sociological-level
Psychological-level predictions, based upon
individual differences, are the most accurate level of
predictions.
7. Perceptual Inaccuracies
1)
(  )(Implicit personality theory Halo effect Selective perception Faulty
attributions): Assumptions that people develop about physical characteristics and
personality traits or behaviors.
2)
(  ) (Implicit personality theory Halo effect Selective perception Faulty
attributions): Assumes a whole set of characteristics when you have actually only
observed one.
3)
(  ) (Implicit personality theory Halo effect Selective perception Faulty
attributions): The tendency to pay attention only to what we expect to see or hear and
to ignore everything else.
4)
(  ) (Implicit personality theory Halo effect Selective perception Faulty
attributions): Inaccurate reason we give for our own and others’ behavior.
5)
(  )( Situational attributions Forced consistency Prejudice Discrimination):
If you get an A on an exam, you might attribute that good grade to an easy exam or
the alignment of the stars, or dumb luck.
6)
(  )( Situational attributions Forced consistency Prejudice Discrimination):
Inaccurate attempt to make several of our perceptions of another person agree with
each other.
7)
(  )( Situational attributions Forced consistency Prejudice Discrimination):
Inaccurate perceptions of people based simply on the groups they are members of.
8)
(  )( Situational attributions Forced consistency Prejudice Discrimination):
Negative actions toward people based on the groups they are members of.
8.(  )下圖所示之周哈里窗(The Johari
window)意指(低揭露，低回饋 高揭露，
低回饋 低揭露，高回饋 高揭露，高
回饋)。
B
O
U
S
9. Managing Dialectical Tensions
1) (  )(Temporal selection Topical segmentation
Neutralization Reframing) involves selecting one
side of the contradiction and ignoring the other for a
certain amount of time.
2) (  )(Temporal selection Topical segmentation
Neutralization Reframing) involves satisfying
both partners’ needs for a balance by separating
situations.
3) (  )(Temporal selection Topical segmentation
Neutralization Reframing) is a compromise that
partially meets the needs of both parties.
4) (  )(Temporal selection Topical segmentation
Neutralization Reframing) involves putting less
emphasis on dialectical contradictions.
• 暫時性選擇(Temporal selection)：在一段特定時間內，
在矛盾的狀況下，選擇一方，忽略另一方。
• 話題區隔(Topical segmentation)：以不同領域分別滿足
矛盾的兩方。 部分揭露。
• 中立(Neutralization) ：部分滿足雙方的需求，取一平衡
點，而不過份強求。
• 重構(Reframing)：少將重心置於辯證矛盾中。
• Identify a dialectical tension that exists between you
and another person whom you care about. How do
you attempt to manage it? How effective are you?
10.人際需求理論
1) ( )(Affection need Inclusion need
Control need)：Need to influence the events
and people around us
2) ( )(Affection need Inclusion need
Control need)：Need to express and receive
love.
3) ()(Affection need Inclusion need
Control need)：Need to be in the company
of other people.