ORGANIZATIONAL
BEHAVIOR
Definition
 OB is defined as a systematic study of
actions and reactions of individuals,
groups and sub systems
Challenges faced by Managers
 Improving quality & Productivity
 Improving Customer service
 Improving People Skills
 Stimulating Innovation & Change
 Coping with temporariness
 Working in Net-worked Organizations
 Helping employees balance work – life conflict
 Creating positive Work environment
 Improving ethical behavior
Why Study OB
 To learn about yourself and how to deal with
others
 You are a part of an organization & will continue…
 You are expected to work in teams
 You may want to be managers
 Understand Organizational Events
 Predict Organizational Events
 Influence Organizational Events
Bases of Organizational Behavior
1) Psychology
2) Sociology
3) Social Psychology
4) Anthropology
5) Political Science
Changing trends in Business
 Globalization
 Workforce Diversity
 Employment Relationship
 Information Technology
 Lots of Teams
 Business Ethics
Basic OB Model
Organizational system
Level
Group Level
Individual Level
Challenges in the Individual level
 Individual differences
 Job Satisfaction
 Motivation
 Empowerment
 Behaving Ethically
Challenges in the Group Level
 Working with Others
 Work force Diversity
Challenges in the Organizational Level
 Productivity
 Developing Effective Employees
 Efficiency
 Putting people First
 Global Competition
 Managing & Working in a multi Cultural
World
Organizational Citizenship Behavior
 Discretionary Behavior that is not part of
an employer’s job requirement, but that
nevertheless promotes the effective
functioning of the Organization
Putting People First
 Putting People 1st generates a
committed workforce and positively
affects the bottom line
 People will work harder when they feel
they have more control and say in their
work
How to put people first
 Provide employment security
 Hire well
 Create self managed teams
 Pay well
 Provide extensive training
 Reduce status differences
 Share information about organizational
performance
Organizational Behavior Models
 Autocratic Model
 Custodial Model
 Supportive Model
 Collegial Model
The Rigour of OB
 OB looks at consistencies.
_ What is common about behavior and
helps predictability
 OB looks beyond Common sense
_ Systematic study, based on scientific
evidence
 OB has a few absolutes
 OB takes a Contingency approach
_ Considers behavior in context
OB Looks at Consistencies

What is common about behaviour, and
helps predictability?



Certainly there are differences among
individuals.
Placed in similar situations, all people
don’t act exactly alike.
However, there are certain fundamental
consistencies underlying the behaviour
of all individuals.
OB Looks Beyond Common
Sense
 Systematic study

Looking at relationships, attempting to
attribute causes and effects and drawing
conclusions based on scientific evidence
 Behaviour
is generally predictable.
 There are differences between individuals.
 There are fundamental consistencies.
 There are rules (written and unwritten) in
almost every setting.
OB Has Few Absolutes

There are few simple and universal
principles that explain organizational
behaviour.
 Human beings are very complex.
 Humans are not alike, which limits the
ability to make simple, accurate, and
sweeping generalizations.
OB Takes a Contingency
Approach
 Considers behaviour within the context
in which it occurs.