USMC
Wounded Warrior Regiment
GySgt Heydo Zando
District Injured Support Coordinator (DISC)
Warrior Summit
Provides and enables assistance to wounded, ill, and injured
(WII) Marines, sailors attached to or in support of Marine units,
and their family members in order to assist them as they return
to duty or transition to civilian life.
• Serves the total force – active duty, reserve, retired, and veteran Marines.
• The only official Marine Corps unit charged with providing non-medical
care to WII Marines.
IED Blast
Cancer
Training Accident
Gunshot
Chronic Illness
Vehicle Accident
Traumatic Brain Injury
Mental Health
Post Traumatic Stress
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
Wounded Warrior Regiment support is not a factor of luck and location
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
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Providing individualized support through the phases of recovery.
Photo by Dan Gross, The Gazette
Marines Stay in the FIGHT!
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
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Complex Care
(Active Duty / Reserve)
As of August 2014
Marines Joined
to the WWR
East: 315
West: 177
492
Joined Marines :
• Transferred by Service
Record (TR/SR) or
Temporary Assigned Duty
(TAD)
• Assigned an RCC
+
External
Marines
Supported by
an RCC
453
=
External Marines :
• Not joined to the WWR
(Marines who have stayed
with their parent unit)
• Assigned an RCC
• Receive support from the
WWR (example)
Incident Type: Joined and
External Population
TOTAL
PTSD,
Training
Accident
945
Patients
supported by
the WWR at a
MTF (not part
of total
number)
19%
Combat
Wounded
50
26%
TBI, Gun
Shot, Burns
Ill/Injured
Outside
Combat
Zone
55%
N=945
Source: (MCTFS)
Source: Marine Corps Total Force System (MCTFS)
Total Marines
in the
IDES Process
22%
Marines joined to the WWR
or supported by an RCC in the
IDES Process
589
2,730
Marines joined to WWR or supported by
an RCC in various IDES phases
Sergeant Merlin
German
Wounded
Warrior
Call Center
3,598 Marines who remain
with parent unit
Active Duty /
Reserve
29,096
Veteran
Source: MCWIITS
154
210
169
MEB Phase
PEB Phase
Transition
VA Benefits
Source: Veterans Tracking Application (VTA)
Veteran
Ill/Injured
In Combat
Zone
Auto
Accident,
Cancer
District Injured Support
Coordinator Support
44
(12 Cases Between Phases)
WWR Staffing
Marine: 320
(Active Duty and Reserve)
764 Disability retired and Veteran
Civilians: 120
Marines receiving, as needed, short or
long-term recovery support
Contractors: 104
Source: DISC Program Manager
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
(GS and NAF)
Total: 544
CMC expressed intent that WII Marines should remain assigned to their parent units, so
long as their medical conditions allow and their units can support them.
WWR provides services to help Commander’s ensure WII Marines’
productive recoveries via:
•
Wounded Warrior Battalions East and West Contact Center:
Outreach to Marines (Active Duty and Reserve) who remain with
their parent commands
•
Recovery Care Coordinators: RCCs support qualified external cases
with Comprehensive Recovery Plans
•
WWR Medical Cell: Medical Advocacy (TBI and PTS) and liaison to
the medical community
•
District Injured Support Coordinators: Support transitioning
Marines in their communities
•
Administrative Support (WWR has sole responsibility for Traumatic
Servicemembers’ Group Life Insurance, Special Compensation for
Assistance With Activities of Daily Living, Pay and Allowance
Continuation)
•
Integrated Disability Evaluation System Advocacy
WWR provides
Commanders tools and
guidance to help them
support their WII
Marines:
“Does my Marine
require an RCC?”
“Does my Marine
qualify for special
compensation?”
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
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Communication is Key to Support
WWR Call Center / Contact Centers
• Sergeant Merlin German Wounded Warrior Call Center
 Monthly call volume: 9,500 outreach / 1,200 incoming
 Target population: Veteran Marines (TDRL, Purple Heart, PCR)
 Population total: Nearly 30,000
• Wounded Warrior Battalion Contact Centers
 Monthly call volume (combined): 3,500 outreach / 400 incoming
 Target population: Recovering Marines with their parent commands
 Population total: Nearly 4,000
Social Media
• Facebook
 Includes a Support Form
 Over 100,000 Followers!
• Twitter
• YouTube
• Flickr
WWR Mobile Application
• Recent launch of version 2.0
• Provides prompt and easy access to WWR resources
• Over 6,000 downloads!
WWR Quarterly Report
• One-page report suitable for internal and external audiences
• Downloadable from the WWR website
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
Sergeant Merlin German


Whether at war or in times of peace the WWR
will continue to care for our WII Marines.
Never before has recovery care been so
comprehensive.


Care assets are aligned under a single command
– the WWR.
Support must be enduring in view of issues
resulting from the current decade of war:
Catastrophic injuries and illnesses requiring
acute care
 Traumatic brain injuries
 Psychological health problems including PTS


Conditions such as TBI and PTS are not
solved by short-term care, and will require
continuing services.
“I think it’s probably one of
the greatest success stories
coming out of this war.”
“The wounds of this war will
be with us for a long time.”
“We also have typical things
that happen to our young men
and women – cancer,
accidents, tragedies that
happen.”
“My sense is that it will be
around for a long time.”
Gen Amos: Speaking about the
WWR
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
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Our Marines and their Families are
Still in the Fight!
Thank you for your continued
support.
Wounded Warrior Call Center 24/7: 1.877.487.6299 -- Stay Connected -- www.woundedwarriorregiment.org
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