Achieving World Class Onboarding Compliance
for a Remote and Mobilized Workforce
Lytana Kids
VP, Global Workforce Planning
UPS
About Presenter:
Lytana Kids oversees the staffing of
employees for all UPS business units
worldwide and is responsible for its
management through multiple channels,
including UPSJobs.com, contingent
workforce programs, affirmative action,
employment compliance, employee
policies, workforce reductions,
outplacement programs, and diversity
programs.
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Agenda
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Hiring statistics
Overview of awards and accolades for UPS
Business case for change
Employer lifecycle
Engagement through social media and mobile
Onboarding documents
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
HIRING STATISTICS
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
UPS Hiring Facts – 2013 est. (US)
Professional
approx. 2,000
Administrative
approx. 1,300
Hiring
Stats
Full-time
Hourly
approx.
18,0000
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Part-time
Hourly
>100,000
Seasonal – 70%
OVERVIEW OF AWARDS AND
ACCOLADES FOR UPS
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
“Social Recruitment Delivers
Results for UPS”
“Three Companies Nailing
Social and Mobile for H.R.”
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
BUSINESS CASE FOR CHANGE
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Business Case
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Reduce non-operations costs
Improve efficiencies through technology
Improve applicant experience
Need for a customized Applicant Tracking System
Reduce HR Staffing by 162 FTE’s
Reduce costs by 14M annually
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
ENGAGEMENT THROUGH SOCIAL
MEDIA AND MOBILE
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Social Media and Mobile
Recruitment Strategy
• Social media and
mobile for
recruitment is
part of an overall
integrated
strategy
• Candidates are
most comfortable
in social media
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
mobile
print
twitter
broadcast
linkedin
direct
mail
& email
careers
site
blog
facebook
job
boards
youtube
google
How it all fits together
Engagement through
Social Media
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Engagement at the Start of
the Process
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Mobile and Social Play an Important
Role in Recruiting at UPS
56% of American Adults In 2013
Own A Smart Phone
91% of American adults own a cell
phone of some kind
- Pew Research
2nd
IHRIM 2014
Quarter Meeting
Atlanta, GA
Employees Hired
Social and Mobile
Recruitment
30,000
25,000
20,000
15,000
10,000
5,000
0
2009 2010 2011 2012 2013
UPS Recognized as Leader in
Social Recruiting
As of September 3, 2013 UPSjobs ranked #1
in Social Media influence
to recruit.
UPSjobs ranked higher than the 99 other top
100 firms using social media to recruit
including Raytheon, XBOX, Google, NBC
Universal, Microsoft, U.S. Department of
State and Twitter.
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Engagement at the Start of
the Process
• Library of 25 videos
that explain key
positions, culture,
and much more
about UPS
• The videos are
viewed on average
over one million
times per month
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Innovative Push Notification
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Innovative Push Notification
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Mobile-Friendly Site For Full-Time
& Part-Time Jobs
Mirrors the classic version
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Mobile-Friendly Site For Full-Time
& Part-Time Jobs
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Candidates Self Schedule After
Completing Application
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Candidates Self Schedule After
Completing Application
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
ONBOARDING DOCUMENTS
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
System Linked in Real Time with
Provider for Background Checks
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Portal for All Onboarding Paperwork
(Classic and Mobile)
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Portal for All Onboarding Paperwork
(Classic and Mobile)
Status bar show progress until complete
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Portal for All Onboarding Paperwork
(Classic and Mobile)
People are linked to vendors’ processes from
one location but the experience looks the same
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Portal for All Onboarding Paperwork
(Classic and Mobile)
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
Data is sent electronically to the proper
department in the company
Thank you