Traveler Communications Best Practices

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TRAVELER COMMUNICATIONS
Presenters:
Hillary Easley, Travel Manager University of Penn
Toby Solovey, Senior Account Manager World Travel Inc
BEST PRACTICES
• HOW ARE TRAVELER’S INTRODUCED TO WORLD TRAVEL
AND OUR SERVICES?
• HOW ARE TRAININGS SCHEDULED?
• ARE TRAININGS MANDATORY?
• WHAT IS THE TRAVELER’S RESPONSIBILITY TO BEGIN
USING WORLD TRAVEL, INC.?
• HOW WERE ABLE TO BRING ALL DEPARTMENTS ON
SUCCESSFULLY?
BEST PRACTICES
• AS A TRAVEL MANAGER, DO YOU RECEIVE OUR WORLD
TRAVEL NOTIFICATIONS? SUCH AS CTSN, TRAVEL
ALERTS & TIDBITS?
BEST PRACTICES
• DO YOUR TRAVELERS USE OUR AUTOMATED ALERT
NOTIFICATIONS WHEN TRAVELING?
• WorldMobile?
• FlightStats?
• TripAlerts?
BEST PRACTICES
• DOES THE UNIVERISTY OF PENN UTILIZE WORLD TRAVEL
INC’S CUSTOM TRAVEL PORTAL CITE OR AN INTERNAL
SITE THAT IS SPECIFIC TO TRAVEL?
THANK YOU
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