Module - 01 - Introd..

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Supplier Relationship Management (SRM)

Module 1 – Introduction, Six Dimensions, Status, SWOT Task

• Introductions

• Purpose

• Workbook

• Purchasing Six Dimensions / Challenges

• Status

• SWOT Task

Introduction Slide 1

© The Delos Partnership 2005

Purpose of the SRM Workshop

Individual & Purchasing Team Improvement

• Provide education on Supplier Relationship Management in order to support Supply side career development plans and team skill levels & effectiveness.

• Identify Supplier profit improvement opportunities, ensuring they are aligned with the business strategy and priorities.

• Develop the learning interactively in the workshop, so that there is ownership & applicability both internally within and externally with suppliers.

Business Improvement

• Further improve supply side profit and cash, respecting AQSCI (Supply, Quality &

Regulatory, Service, Cost and Innovation) principles, thereby increasing Supply credibility and reputation with Leadership, Employees, Customers, Suppliers and Stakeholders.

Introduction Slide 2

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Attendees

Supplier Relationship Management Workshop –

Introduction Slide 3

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SRM Agenda

Time

0830 – 1000

1015

– 1115

1130

– 1230

Day One – Session

Module

1. Introductions, Purpose,

Workbook, 6 Dimensions,

Challenges, Check List

2. Business and Purchasing

Cost (P&L) and Cash

(Balance Sheet)

3. Current and Improved

Source Planning and Supplier

Management Process. Six

Sigma / Lean

1330

– 1430

4. Purchasing / Sourcing /

Project Team Development

Who

Time

0830

– 1000

1015 – 1130

1145 – 1230

1330 – 1430

Day Two – Session

Module

6. Sourcing Strategy &

Selection, Standardisation,

Leverage, e Auction

7. Negotiation skills & practice. Agreement formation and implementation.

8. Supplier Case Study and how to improve current and future year (s) results.

Sales & Marketing

Strategies.

9. Supplier Management, and Benefits Tracking.

1445 – Close

Introduction Slide 4

5. Data Gathering, RFI, RFP,

Market Evaluation, Supplier

Scorecards

1430

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– Close

10. SRM Plans.

Slide / Workbook review

Who

Workshop Presenter – 1

Paul Warrick – The Delos Partnership Limited

Through global purchasing leadership roles with ICI PLC, Elementis PLC, Lonza AG, Crown Cork & Seal and Georgia

Pacific, Paul has acquired substantial Strategic Purchasing, Supply Chain and Business expertise and has a career track record of delivering outstanding supply side value Improvement.

He has complete spend category and project management expertise and has recently led major supply side improvement projects on Strategic Sourcing of Raw Materials with volumes in excess of 500,000 tonnes, Inventory

Reduction, Global Logistics & E Commerce.

Paul wrote the Delos Procurement Masterclass, containing all of the leading edge procurement & supply tools and techniques, which has been delivered to numerous blue chip businesses. The Masterclass is based on both first hand global Purchasing experiences in the Chemicals, Packaging, Paper, Coatings, Biopharmaceuticals, Adhesives & Metal industries and the Delos approach. This recognises that the drive towards effective procurement will only be achieved through engagement of all of the people across the functions – from Sales & Marketing providing accurate forecasts, to

Development innovating in a way that is integrated within an effective global Procurement Strategy, to working closely with Operations, Supply Chain and Finance to ensure P&L spending and Balance Sheet cash & assets are optimized.

Paul has a chemistry & polymer science degree, is Six Sigma and World Class Manufacturing trained and has worked with most of the big five and leading procurement consultants. Procurement support and advice has been delivered to manufacturing, service and consumer companies.

© The Delos Partnership 2005

Introduction Slide 5

Workshop Presenter – 2

Mr. X – The Delos Partnership Limited

Introduction Slide 6

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Workbook

• Data used in the workshop can be found in the

Delos SRM excel workbook.

• The workbook also contains spreadsheets that can be customised for individual or team use.

• Feedback on workbook improvements and further development is required from each delegate.

© The Delos Partnership 2005

Introduction Slide 7

Six Procurement Dimensions

SRM

DEALMAKING

STRATEGIC SOURCING

PROCESS & TOOLS

COST, CASH & SPEND

LEADERSHIP & PEOPLE

Introduction Slide 8

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6 Supplier Management – Relationships & Results

5 Negotiation & Agreements – Skills & Type

4 Strategic Sourcing – Process & Capability

3 Process & Tools – Awareness & Use

2 Cost, Cash & Spend – Management & Control

1 Supply & Procurement – Integration & Leadership

Challenges

The Cost, Cash, Supply Chain & Inventory Challenge

• Inflation Up – Oil & Energy, Asia Demand, Market Consolidation

• Global Supply Chains – Asia Outsourcing by Europe & US

• Customer Expectations – RFTQ100%OTIF, Faster, Cheaper

• Shareholder Demands – More Profit, Higher Dividends

• Excess Inventories – Slow Moving / Obsolescence

© The Delos Partnership 2005

Introduction Slide 9

Check List

Leadership & People – Key Areas

• Purchasing Vision and Strategy – integrated with the Business

• Internal customer / business “Buy – In”

Purchasing Capability & Management System

Cost, Cash & Spend Focus – Key Areas

Focus on all key spend categories & suppliers

P&L, Balance Sheet and Expense coverage

• Inflation (Cost) & Project Management

Process & Tools – Key Areas

Integration with the ERP system / report

• P2P

• Sales Process (demand/forecast) understanding / management

© The Delos Partnership 2005

Introduction Slide 10

Check List

Strategic Sourcing – Key Areas

Managed supply risk on key strategic / critical products & services

Innovation (New Product/New Source) Project involvement

• Standardisation / Dual Sourcing + Leverage

Dealmaking – Key Areas

Complete Agreement coverage (CDA to Supply/Service Level)

Negotiation excellence

Clear terms, price lists and optimised invoice / payment

Supplier Management / Benefits Tracking – Key Areas

Complete supplier mapping / management

Self Monitoring suppliers (RFTQ100%OTIF) & Finance integrated savings system

Strategic Supplier partnerships

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Introduction Slide 11

Low Capability Purchasing

• No evidence of supplier partners in each business / region / plant

• No evidence of Supplier Management / Low RFTQ & OTIF

• Supply problems

• No evidence of agreements / price lists

• High Supply side inventories

• No recognition of the importance of Strategic Sourcing

• Limited bargaining power (sole source & size)

• No Standard Sourcing Process

• No Shared Service Centre / P2P system.

• Focus on Price / Cost only

• Uncompetitive prime materials pricing

• No clear Leadership – No Goals/Focus – Poor People – Not Lean!

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Introduction Slide 12

Workshop – Breakout Session

You have been asked make a 10’ presentation to the Board on SRM

What went well – Where are the problems – Where are the opportunities ?

Costs Reduced 

Fragmented Supply Base 

Supply problems 

No Standardization of Products or Services 

No understanding of / support for SRM 

Internal battles and politics 

Supplier Quality improvements 

Service improvements 

High Emergency Transport Costs 

Excess Stocks 

Innovation & Plants doing their own thing 

© The Delos Partnership 2005

Introduction Slide 13

Delos Procurement Assessment

Introduction Slide 14

DELOS PROCUREMENT ASSESSMENT

Public Course

Overview improvement opportunities on Spend, Assets and Cash Flow

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Journey to Excellence

SRM – Value Gap Analysis

The Delos Partnership has assessed procurement capability and the value gap in businesses ranging from large multinationals through to S.M.E.'s, across all of the spend & territory map and in many market segments. Procurement is now firmly established as an essential part of Supply Chain and plays a vital role in global sourcing, supplier relationship and cost management strategies. We assess the capability of business procurement and how effective the business is in leveraging its cost and spend on behalf of its customers to support of the business vision, strategies and goals. We assess performance against the six dimensions of Procurement which cover leadership and people, internal and external customer performance, how spend & cost is managed, process capability, strategic sourcing, leverage, dealmaking and supplier relationship management. This provides an independent and quantitative measure of how much year on year net total value improvement is being delivered versus agreed goals & benchmarks and improvement opportunities in business profit , cash and service.

Bronze Silver Silver Gilt Gold Platinum

Scor e

Benchmark

Leadership & People (Management System)

Cost, Cash and Spend

Process and Tools

Strategic Sourcing

Dealmaking

Silver

Silver Gilt

Gold

Platinum

= Developing

= Competent

= Advanced

= Expert

Introduction Slide 15

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Questions ?

Introduction Slide 16

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