EUREKO EUROPEAN PRESENCE Ireland Russia The Netherlands Belgium Slovakia Romania Bulgaria Greece Turkey Cyprus | 2 TURKEY IS ONE OF OUR 3 CORE COUNTRIES GREECE TURKEY • Strong operational results • Top 5 ambition • Growth potential in large, attractive market RUSSIA INTERNATIONAL HUMAN DEVELOPMENT INDEX Turkey • Population: NL 75 M 16.6 M • Expenditure of GDP for Health: 5 % 10 % • GDP: 13,359 USD 41,000 USD 4 WHY INTERNATIONAL PRESENCE MATTERS • Growth • Risk diversification • Importing and exporting competences • Attracting talent • Strategic flexibility TURKEY HAS A LARGE UPSIDE POTENTIAL Non Life regression, 2006 5 Large upside potential in Turkey Premiums as % of GDP 4 Netherlands Germany Ireland Spain 3 Bulgaria 2 Poland Turkey Czech Rep Ukraine Hungary Russia 1 Greece Romania 0 0 5,000 10,000 15,000 20,000 Source: Swiss Re, EIU, McKinsey, Eureko estimates 25,000 30,000 35,000 40,000 45,000 50,000 55,000 GDP per capita, US$ Non-life GWP (denominated in US$) 6 FIRST AMONG OPERATIONG COMPANIES • Sound profitability: TL 43 million profit last year – meeting our high expectations • 5.4% Market Share, Rank 9 – moving toward our goals • Competence: Number one in bank assurance • Potential for scale: low insurance penetration (1.3% of GDP vs 11% in the Netherlands) Eureko Sigorta 38% Division Europe GWP Non Life 7 EUREKO SIGORTA – 2010 AND BEYOND • Deepening partnership with Garanti Bank • More simplicity and trust - with customer focus • Increase market share to 8% by 2013 and a top 5 position • Expand in Motor and Health markets • Accelerating best practice transfer MANAGED COMPETITION ON THREE MARKETS Insured Insurance market Patient market Government Provider Health insurer Providers market 8 PROCESS HEALTH INSURANCE WITH FOCUS ON RISK Health Care Insured Health risks Riskmanagement Complaints Processmanagement More effective care Diagnosis Therapy Feedback Feedback Insurer Transactions Premiums based upon health risks 9 Focus on costs Focus on quality Low quality Low costs 11 TURKISH HEALTH MARKET Healthcare expenditure as % GDP 7 6 +65% • Turkey has a “Duplicated” Private Health market, meaning that private health insurance is offering an alternative to the already in place social coverage. 5 • As an alternative, it offers access to high quality private healthcare, with freedom of choice, while avoiding queues. % 4 3 2 1 • Increasing interest and expenditure in healthcare services. 0 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Source: WHO Private Health Expenditure as % of total 45 40 35 30 -4% • Low penetration of Private Health Insurance (PHI) in combination with vast population offers large upside potential. • Young population with increasing awareness in health as an attractive client segment. • Well established private healthcare sector allows insurance companies to build strong sustainable business models. % 25 20 15 10 5 0 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 Source: WHO • (Future) Healthcare reform measures allow potentially for further growth opportunities. 12 THE DUTCH MARKET FOR TURKISH PEOPLE • Market share urban areas 25% of the Turkish people in the Netherlands are insured at Agis. The market • share of Agis and other Achmea labels Almere 76% together is > 50% Amersfoort 78% Amsterdam 88% Apeldoorn 80% Hilversum 86% That’s why Agis has an office in Turkey and Nieuwegein 70% meets the customers in Turkey frequently Utrecht 81% Zeist 79% The Turks do visit their homeland often and when they do, they need health care • 13 AGIS TURKEY • Contract with most important health professionals in Turkey • Guiding towards suitable health care • Elective care, dialysis, IVF treatments, second opinion etc. • Personal contact when needed • Office in Istanbul • Network all over Turkey • Call centre - in- and outbound (Dutch, Turkish, English) • Client does not have to pay immediately • The costs will be paid directly by Agis Turkey • Agis is taking care of the quality of healthcare 14 COLLABORATION AGIS AND EUREKO SIGORTA • The Idea: Dutch – Turkish clients can insure their family members in Turkey through a local (Turkish) insurance product from Eureko Sigorta • Why: Allows the Dutch – Turkish clients to do something for their relatives in Turkey while enjoying a benefit themselves • But also: To enhance Agis’ proposition in The Netherlands and offer something new and extra for their client base • As well as: To enhance Eureko Sigorta’s access to new market segments in Turkey • But first a pilot: • Co-operation with one selected broker • Communication driven by Agis • Assess win-win situation for clients, Agis and Eureko Sigorta 15 HONORARY CONSULATE-GENERAL TURKEY • Joost Peters - Director External Relations and Advisor for the Executive Board • Facilitated by Eureko/Achmea because of: > Eureko Sigorta and Agis in Turkey > Half of the Turkish population in the Netherlands is insured for healthcare with Achmea (including Agis) • Main objective: enhancing the relationship between Turkey and the Netherlands • The HCG has an extended network within the business field at diplomatic level. It wants to create a business platform for trade with Turkey. • More information: www.hcgturkije.nl