BENCHMARKING (BENCHEIT)
no BM
BM
1
How high do jump ?
“Higher education IT benchmarking 2013”
Teemu Seesto
FUCIO, Network of Finnish Universities’ CIOs
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
1
BENCHMARKING (BENCHEIT)
BM2013 – Principles
• BM is for higher education organisations only.
• Those who give their numbers will also see
the BM2013 -analysis.
• Free of charge.
• Emphasis on costs and volumes.
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
2
BENCHMARKING (BENCHEIT)
BM2013 – Analysis: “What you give is what you get”
Data from BM2012 Analysis
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
3
BENCHMARKING (BENCHEIT)
BM2013 – Analysis: “What you give is what you get”
Your organisation, last
year, average of HEI
group and all
Data from BM2012 Analysis
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
4
BENCHMARKING (BENCHEIT)
BM2013 – Analysis: “What you give is what you get”
You can select 5
universities
for comparison
You can select:
- Account groups
- Organisational
levels
Data from BM2012 Analysis
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
5
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Dimensions
Other or unspecified
Outsourcing
Facilities
Staff
Software
Hardware
Volumes
CostAndFTE
Background info
4.12.2013
Services / Sub Services
Account groups
Infrastructure
Workstations
- Workstations
- Printing
IT Service Desk
Data networks: LAN & WAN
Voice services
- Telephony
- Phone calls
Business applications
- Finance
- Human resources
- Facilities
- Communications
- Student administration systems
- Research administration
- Library
- Teaching
- Other
- Unspecified
IT management
Audio visual services
Other or unspecified
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
6
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Excel sheet “Background info”
Other or unspecified
Outsourcing
Facilities
Staff
Software
Hardware
Volumes
CostAndFTE
Background info
4.12.2013
Services / Sub Services
Account groups
Infrastructure
Workstations
- Workstations
- Printing
IT Service Desk
• Contact
information
Data networks: LAN
& WAN
Voice services
• Basic questions
- Telephony
about institutions
- Phone calls
Business applications
size and volume
- Finance
• Doctoral studies
- Human resources
- Facilities
• Staff and student
- Communications
FTEs*
…
- Student administration
systems
- Research administration
- Library
- Teaching
- Other
- Unspecified
IT management
Audio visual services
Other or unspecified
*Full Time Equivalent
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
7
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Excel sheet “Volumes”
Other or unspecified
Outsourcing
Facilities
Staff
Software
Hardware
Volumes
CostAndFTE
Background info
4.12.2013
Services / Sub Services
Account groups
Infrastructure
Workstations
- Workstations
- Printing
IT Service Desk
• Technical
data
Data networks: LAN
& WAN
Voice services
• E.g. number of
- Telephony
workstations,
- Phone calls
Business applications
printers, servers
- Finance
• Also in
- Human resources
- Facilities
organisational
- Communications
dimensions.
- Student administration
systems
- Research administration
- Library
- Teaching
- Other
- Unspecified
IT management
Audio visual services
Other or unspecified
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
8
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Excel sheet “Cost and FTE”
Other or unspecified
Outsourcing
Facilities
Staff
Software
Hardware
Volumes
CostAndFTE
Background info
4.12.2013
Services / Sub Services
Account groups
Infrastructure
Workstations
- Workstations
- Printing
IT Service Desk
• Financial
data in
Data networks: LAN
& WAN
Voice services
euros.
- Telephony
• Workload in FTEs
- Phone calls
Business applications
• Whole university IT
- Finance
- Human resources costs.
- Facilities
• In all three
- Communications
dimensions.
- Student administration
systems
- Research administration
- Library
- Teaching
- Other
- Unspecified
IT management
Audio visual services
Other or unspecified
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
9
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Excel sheet “Cost and FTE”
Cost accounts
Services and
SubServices
4.12.2013
Allocated
work load
Organisation
levels
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
10
BENCHMARKING (BENCHEIT)
BM2013 – Survey / Timetable
2013
11
2014
12
BM2013
Excel
preparation
1
2
3
Volume
data
collection
BM2013
registration
4.12.2013
5
Revision
Financial data
collection
15.4.
Data
Consolidation
Preparation
4
6
Changes
Peer-to-peer evaluation
2.5.
Preminary
Analysis
Data collection
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
Evaluation
2.6.
Final
Analysis
11.-13.6
EUNIS
Congress
Analysis
11
BENCHMARKING (BENCHEIT)
BM2013 – “What you give is what you get”
Data from BM2012 Analysis
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
12
BENCHMARKING (BENCHEIT)
BM2013 – “What you give is what you get”
Data from BM2012 Analysis
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
13
BENCHMARKING (BENCHEIT)
BM2013 – Know your numbers!
Thank you!
bencheit@bencheit.com
4.12.2013
BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto
14