Topic Leader Training
2012
© 2012 ISACA . All Rights Reserved.
© 2012 ISACA . All Rights Reserved.
Welcome!
Today’s Agenda:
• Topic Leader Role
• Metrics
• Knowledge Center Features
• Topic Leader Teams
• Questions
• Wrap- Up
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The Role of A Knowledge Center
Topic Leader
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© 2012 ISACA . All Rights Reserved.
ISACA Topics
The Objective is Participation
The Goal is Community
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Expectations
Topic Leader Expectations of ISACA
ISACA Expectations of Topic Leaders
ISACA will provide support, guidance and
assistance to topic leaders.
Topic leaders will communicate with ISACA
when there are issues, time constraints or
other problems.
ISACA has dedicated resources to its online Topic leaders will communicate with each
communities
other including topic leader teams
ISACA will communicate with topic leaders
several times per month
Topic leaders will drive discussions and
contribute to links, documents, and wikis
ISACA will provide statistics to help
measure success of topics
Topic leaders serve as subject matter
experts to insure correct information.
ISACA will initiate Knowledge Center
marketing and publicity
Topic leaders act as ISACA liaisons and help
promote the community including new
topic leaders and members
Topic Leaders are responsive to all
discussions especially those remaining
unanswered.
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Active Participation
• If there are no discussions in your topic or it has been a while
since a new one was begun, START a new discussion.
• When starting a discussion make it OPEN-ENDED. Ask a
question to members that can have multiple answers.
• ALWAYS respond to a discussion.
• Help other topic leaders by
RESPONDING to their posts.
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Active Participation
Active Topic Leaders….
• RATE good discussions. Ratings draw attention.
• Set up ALERTS to make sure you are aware of all
discussions within your topic.
• Redirects conversations from other sites to the
Knowledge Center
• Tells friends and colleagues about their topic and asks
them to participate.
• Represents the Knowledge Center at local events.
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Discussion Example
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Role Overview
The 90-9-1 Rule:
• 90% of members look at a topic but never engage,
• 9% contribute occasionally, and
• Only 1% of members account for the majority of contributions
The key to a successful online community is to
engage those users that make up the 1%
•Indentify our 1% of active participants
•Encourage the 1% to participate which will entice the occasional
contributors
•Grow the 1% by growing the community as a whole
•Encourage the 9% to participate more often
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Metrics and Reviews
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© 2012 ISACA . All Rights Reserved.
Topic Metrics
The Knowledge Center Has
8149 Unique
Members
General Knowledge Center Metrics
Totaling
20,089 Topic
Members
This Month’s Most Active
Topic:
Young Professionals
Congratulations to Leaders
Jason and Isa
Ratio of topic members to 1 discussion post
23
topic members
per 1 post
10
Average
Knowledge
Center members
per 1 post
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Good/Average/Below
Average
Topic Metrics
Topic Activity in the past 30 days
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Percentage of
Discussions Requiring
Attention
Topic Metrics & Communication
• 2 emails per month
– Topic Leader newsletter for general updates
– Metrics specific to your topic
• Online Communities Coordinator is a dedicated
resource to the Knowledge Center
• Community Leader Topic
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Knowledge Center Features
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Features
Questions about Topic Leader Demonstration?
New Features Available:
• Immediate = email enabled
• Daily digest
• Weekly digest
*Only Immediate Alerts are Email Enabled*
Please note: alerts are not automatic. To learn how to set up please watch
the “Discussion alerts and email participation” demonstration video
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Topic Leader Teams
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© 2012 ISACA . All Rights Reserved.
Topic teams
Why work as a team?
Get Started by:
Step 1: Introduce yourselves
Step 2: Share Ideas with your fellow topic leaders
Step 3: Join Community Leader Topic
Support each other by can working together to create buzz around
a topic by asking and responding to questions
Get Help By:
1) Community Topic Leader Topic
2) ISACA Staff
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Questions
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Questions?
Open For Your Questions
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Wrap-Up
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Wrap-Up
• Always respond to discussions
• When starting a discussion the best questions are open-ended
• Set up alerts for your topic
• Participate in the community of topic leaders by helping one
another
• ISACA staff is here to help – let us know what you need.
• Set up alerts for your topic
• Utilize Knowledge Center Features such as
rating, posting links and documents,
contributing to wikis, and others
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Thank You!
Contact Tammie Josifovic at
leaderhelp@isaca.org with questions
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© 2012 ISACA . All Rights Reserved.