Effective Listening
Main Points
– Effective listening definition
– Attributes of effective listening
– Five types of listening
– Techniques to improve listening habits
– Responsibilities as a listener
Unit Commanders' Course
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Effective Listening
Overview
This segment is designed to help you
understand the importance of improving
your listening skills, and giving you the
techniques to improve this vital skill.
Unit Commanders' Course
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Effective Listening
Participants will:
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describe the concept of effective listening
identify the attributes of effective listening
explain the five types of listening
describe techniques to improve listening skills
explain their responsibilities as a listener
Unit Commanders' Course
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Effective Listening
You may hear the words people say, but do you
understand what they are trying to SAY?
Unit Commanders' Course
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Effective Listening
Effective listening defined:
A process of receiving, attending, and
understanding auditory messages.
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Effective Listening
Attributes of Effective listening:
• Critical attributes
– Receiving
– Attending
– Understanding
• Variable attributes
– Responding
– Remembering
Unit Commanders' Course
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Effective Listening
Five Types of listening
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Informative
Relationship
Appreciative
Critical listening
Discriminative
Unit Commanders' Course
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Effective Listening
Effective listening techniques
• Thinking about listening
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Understand the complexities of listening
Prepare to listen
Adjust to the situation
Focus on ideas and key points
Capitalize on speed differential
Organize the material for learning
Unit Commanders' Course
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Effective Listening
Effective listening techniques
• Feeling about listening
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Want to listen
Delay judgement
Admit your biases
Don’t tune out “dry” subjects
Accept responsibility for understanding
Encourage others to talk
Unit Commanders' Course
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Effective Listening
Effective listening techniques
• Doing about listening
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Establish eye contact with the speaker
Take effective notes
Be a physically involved listener
Avoid negative mannerisms
Exercise your listening muscles
Follow the “golden rule”
Unit Commanders' Course
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Effective Listening
Questions
&
Answers
Unit Commanders' Course
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