Fire and Emergency Services
Company Officer — Lesson 13
Fire and Emergency Services
Company Officer, 4th Edition
Chapter 13 —
Human Resources Management
Learning Objectives
1. Match to their definitions types of plans.
2. Recall information about company-level
planning.
3. Select facts about issues involving
personnel assignments.
(Continued)
Fire and Emergency
Services Company Officer
13–1
Learning Objectives
4. Select facts about promotion and retention.
5. Select correct responses about
performance evaluations.
6. Select correct responses about specific
human resources issues a company officer
may face.
(Continued)
Fire and Emergency
Services Company Officer
13–2
Learning Objectives
7. Respond to scenarios about human
resources policies and procedures.
8. Select facts about conflict management.
9. Recall information about discipline as it
applies to the company officer.
Fire and Emergency
Services Company Officer
13–3
Types of Plans
•
•
•
•
•
Standing plans
Single-use plans
Strategic plans
Operational/administrative plans
Contingency plans
Fire and Emergency
Services Company Officer
13–4
Company-Level Planning
• Can be applied to both emergency and
nonemergency situations
• Emergency incident planning:
– Preincident
– Incident
• Nonemergency activity planning
Fire and Emergency
Services Company Officer
13–5
Personnel Assignments
•
•
•
•
First duty assignments
Probationary periods
Work environments
Expectations
Fire and Emergency
Services Company Officer
13–6
Promotion and Retention
• Promotion
– Company officer should take interest in
career choices of personnel
– Timeline should be developed
• Retention
– Investment must be continuous, long-term
– Planning involves determining/providing
– Why do people want to be responders?
Fire and Emergency
Services Company Officer
13–7
Performance Evaluations
• May be impromptu or formal
• Impromptu evaluations may be duty of Fire
Officer I
• Formal evaluations are held on specific
schedule
• Formal evaluations are usually duty of Level
II Fire Officer
Fire and Emergency
Services Company Officer
13–8
Human Resources Issues
•
•
•
•
Duty exchange
Vacation leave
Sick leave
Wellness leave
(Continued)
Fire and Emergency
Services Company Officer
13–9
Human Resources Issues
• Hostile work environment
• Substance abuse
• Absenteeism
Fire and Emergency
Services Company Officer
13–10
Conflict Management
(Continued)
Fire and Emergency
Services Company Officer
13–11
Conflict Management
• Styles may include one or more of five types:
–
–
–
–
–
Avoiding conflict
Accommodating conflict
Forcing conflict
Negotiating conflict
Collaborating conflict
(Continued)
Fire and Emergency
Services Company Officer
13–12
Conflict Management
• Six steps of conflict resolution
– Classify/identify problem
– Define/diagnose problem
– List alternative options
– Determine right response
– Convert decision to action
– Test action against desired outcome
(Continued)
Fire and Emergency
Services Company Officer
13–13
Conflict Management
• Internal conflict/dispute resolution
• Peer mediation process:
– Relationships maintained
– External publicity avoided
– Costly litigation avoided
– Organization/participants control process
– Participants control resolution
Fire and Emergency
Services Company Officer
13–14
Discipline
• Is not punishment
• Is designed to:
– Educate and train
– Correct inappropriate behavior
– Provide positive motivation
– Ensure compliance
– Provide direction
(Continued)
Fire and Emergency
Services Company Officer
13–15
Discipline
• Reasons why rules may be broken:
– Resentment
– Boredom
– Ignorance
– Stress
• Investigatory review
(Continued)
Fire and Emergency
Services Company Officer
13–16
Discipline
• Progressive discipline
– Starts with training/education to correct first
instance
– Three levels: preventive, corrective,
punitive
• Legal requirements
Fire and Emergency
Services Company Officer
13–17
Summary
• Supervising a company or unit demands
strong leadership and interpersonal skills
from the company officer, who must be able
to apply these skills to the human resources
management process
(Continued)
Fire and Emergency
Services Company Officer
13–18
Summary
• It is essential that the company officer know
both the human resources policies and
procedures and the labor/management
agreement in effect.
Fire and Emergency
Services Company Officer
13–19