# Process Analysis and Diagramming

```MIS 2000 Information Systems for Management
Instructor: Bob Travica
Class 8
Process Analysis &
Diagramming
Updated Jan. 2015
Outline
• Identifying a business process in a narrative
• Creating process diagram
• Class exercise
Figuring Out a Process 1/4
Description of business – how a customer order is fulfilled:
• When a customer places an order with Computers International,
a Sales clerk opens an order, using a Sales System that adds a
new order to a database. Then, the Sales clerk fills the order in
the system, and the details area stored in the Sales System.
COMMENT: Process has components, like activities (actions), which
some actor (person, or an IS) performs.
Actions
Actor
– Place Order
Customer
– Open Order
Sales Clerk
Sales Information System
– Fill Order
Sales Clerk
– Store Order
Sales Information System
1 of 6
Figuring Out a Process 2/4
• Next, a shipping clerk books a shipment with a carrier company,
and selects a rush or regular service, depending on what kind of
delivery the customer ordered (note: this text shows a decision
point).
Actions
Actor
– Book Shipment
Shipping Clerk
– Select Service
Shipping Clerk
(Decision)
2 of 6
Figuring Out a Process 3/4
• The carrier delivers the shipment to the customer receiving it.
At Computers International an accountant creates a new invoice
and the company Accounting System adds a new invoice. The
accountant sends invoice. If the payment is not received by the
due date, the accountant sends a reminder notice to the
customer.
Actions
Actor
– Deliver Shipment
Carrier Company
– Create Invoice
Accountant
Accounting IS
– Send Invoice
Accountant
– Payment Check
Accountant
(Decision)
– Send Notice
Accountant
3 of 6
Figuring Out a Process 4/4
• A payment received is recorded in the Accounting System.
This event allows the Sales clerk to close the order and it is
marked as fulfilled in the Sales System.
Actions
Actor
– Record payment
Accounting System
– Close Order
Sales Clerk
– Mark Order Fulfilled
Sales System
4 of 6
Process Diagram
• Process diagram is graphical representation of a
• Process diagram kinds
Simple
(process composition
without Actors; past class)
•
•
Complete
(process composition
with Actors; this class)
Actor is the process performer, and it can be person,
an IS, a piece of IT, company, department…
An Actor performs within a swimlane (a column; next
slide).
5 of 6
Process Diagram: Customer Order Fulfillment Process (complete)*
Customer
Sales Clerk
Sales
System
1 Place
Order
2 Open
Order
New
Order
4 Fill Order
Accountant
Delivery
requested?
Carrier Co.
Regular
Rush
9 Create
Invoice
11 Send
Invoice
Payment due
14 Close
Order
Shipping
Clerk
6 Book
Shipment
5 Store
details
shipment
Accounting
System
yes
New
Invoice
7 Deliver
regularly
7’ Deliver
overnight
13 Record
Payment
no
15 Mark
Order
fulfilled
12 Send
Reminder
Note: Numbering
of steps is just
for study. No
need to do that.
6 of 6
```