Creating a Compelling Scoreboard
Microfinance Supervisor’s Forum
March 11-12, 2005
Crown Hotel, Naga City
Creating a Compelling Scoreboard
• A compelling scoreboard starts with
clear goals.
• It emanates from a shared visionmission of the organization.
• The vision-mission of the organization is
owned by everyone – from top
management to rank and file.
Creating a Compelling Scoreboard
• As managers and supervisors, yours is
the RESPONSIBILITY for
“operationalizing” this vision-mission.
• “Operationalizing” means translating the
vision-mission into objectives and goals.
• How do we then “operationalize” the
vision-mission?
Creating a Compelling Scoreboard
• Begin with the End in Mind!
(Stephen Covey’s 7 Habits of Highly Effective People)
“Create a mental vision for any project, large or small, personal
or interpersonal.”
“ Don’t just live day-to-day with no clear purpose in mind.”
“ Identify and commit yourselves to the principles, relationships
and purposes that matter most to you.”
A Compelling Scoreboard
• The importance of a scoreboard: People play
differently when they’re keeping a score.
• Without a scoreboard, how does a team
determine if it is winning or not.
• The benefit of the scoreboard then is that it
tells us whether or not we are succeeding in
our goals. Strategies and plans are built
around the scoreboard.
• The scoreboard answers the questions: From
what? To what? By when?
A Compelling Scoreboard
How to create a compelling scoreboard?
• Identify top priorities or “wildly important
goals*” that the unit must achieve.
*WIG – these are goals that when we fail to attain
them carries serious consequences and render all
other achievements relatively inconsequential.
A Compelling Scoreboard
How to create a compelling scoreboard?
• Create a scoreboard for each one with these
elements:
- The current result (where we are now)
- The target result (where we need to be)
- The deadline (by when)
• Post the scoreboard and ask people to review it every
day, every week, as appropriate. Meet over it, discuss
it and resolve issues as they come up.
The Microfinance Unit Scoreboard
Bangko Pinoy
ROXAS BRANCH MFU
MONTHLY/W EEKLY LOAN RELEASES
Name of Account Officers
1 Juan Dela Cruz
2 Pedro Bayani
3 Maria Liwanag
TOTAL
2005
Monthly Loan
Actual
Week 1 Week 2 Week 3 Week 4
Loan Releases Releases Target Accomplishment 104,167
Target
1/15/2005
312,501 625,002 937,503 1,250,004
5,000,000
416,667
254,167 104,167 150,000
5,000,000
416,667
200,000 100,000 100,000
5,000,000
416,667
300,000 150,000 150,000
15,000,000
1,250,000
754,167 354,167 400,000
The Microfinance Unit Scoreboard
Bangko Pinoy
ROXAS BRANCH MFU
CUMULATIVE LOAN RELEASES
Name of Account Officers
1 Juan Dela Cruz
2 Pedro Bayani
3 Maria Liwanag
TOTAL
2005
Cumulative
Actual
% of
Loan Releases Monthly Target Accomplishment Accomplishment
Target As of Jan. 29, 2005 As of Jan. 29, 2005 As of Jan. 29, 2005
5,000,000
416,667
416,667
8%
5,000,000
416,667
416,667
8%
5,000,000
416,667
416,667
8%
15,000,000
1,250,000
1,250,001
8%
The Microfinance Unit Scoreboard
Bangko Pinoy
ROXAS BRANCH MFU
NO. OF ACTIVE BORROWERS
For the Month of February
Juan Dela Cruz
1
2
3
1
2
3
Performance Indicators
Projected Target
No. of Active Borrowers
No. of New Borrowers
No. of Repeat Clients
Actual Accomplishment
No. of Active Borrowers
No. of New Borrowers
No. of Repeat Clients
Name of Account Officers
Pedro Bayani
Maria Liwanag
TOTAL
150
0
25
100
10
10
130
5
20
380
15
55
150
0
25
100
10
10
130
5
20
380
15
55
The Microfinance Unit Scoreboard
Bangko Pinoy
ROXAS BRANCH MFU
PORTFOLIO QUALITY
As of February 4, 2005
Name of Account Officers
Juan Dela Cruz Pedro Bayani
Maria Liwanag
Performance Indicators
1 Loan Balance
2 PAR Amount over 7 Days
3 PAR Ratio over 7 Days
4 PAR Amount over 30 Days
5 PAR Ratio over 30 Days
2,575,000
75,000
3%
5,000
0.2%
1,800,034
50,000
3%
2,000
0.1%
MFU
TOTAL
2,200,689 6,575,723
20,000
145,000
1%
2%
7,000
0.0%
0.1%
The Microfinance Unit Scoreboard
Bangko Pinoy
ROXAS BRANCH MFU
Monitoring of MFU Activities
For Week 2: February 7-11, 2005
Name of Account Officers
1 Juan Dela Cruz
2 Pedro Bayani
3 Maria Liwanag
TOTAL
For Processing
For Crecom Approval For Loan Disbursement
New Loans Repeat Loans
Assumptions
•
•
•
•
•
Microfinance Loan Budget
Performance Standards
Adequate MIS
Staff Training Program
Effective Communication System