Dell Asset Return
http://www.DellReturnCenter.com/dellhr
Important Facts
• Shipping supplies should arrive 3—5 business days after the order is entered
• Each order is assigned a unique OnePak number
• An email is sent directly to the former employee’s personal email address and contains:
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OnePak number
Shipping Label printing instructions
Contact information as it was entered by HR Operations
Summary of order
OnePak customer service contact information
• HR Operations will monitor the order until assets are returned
• Responsibilities of the former employee:
– Retrieve and print shipping labels
– Package assets
– Arrange for shipping via UPS
The following slides detail the process
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Use the OnePak number to enter the Dell Return Center label creation tool
View and edit return address for your waybill
View and edit your email address to which waybills may be sent
Associate Dell service tags with the OnePak request
Determine which waybills you are ready to print
Specify if you need UPS pickup, if UPS has regularly-scheduled service at your site, or if you intend to drop off the items at a
UPS site
• Print paper waybills directly from the Dell Return Center website
• Email a PDF copy of one or more waybills to yourself or someone else for printing at a later time
• Use Dell Return Center to track the progress of your OnePak request for shipping supplies and return transit of your assets to
Dell ARS in Texas
Use the OnePak number to enter the Dell Return Center label creation tool
View return address for your waybill
Edit return address for your waybill
Associate Dell service tags with the OnePak request
Determine which waybills you are ready to print
Specify how you wish to engage UPS for pick-up services
Print paper waybills directly from the Dell Return Center website
Email a PDF copy of one or more waybills
Track the progress of your request for packing materials and return transit of
your equipment