Exactta Communications Sales Training Part One “Everything you need to know about Exactta and the Exactta SIM Card” About Us Exactta Communications is a pioneer in the prepaid telecommunications industry. It provides its customers with telephone and Internet connections using the latest technology and most competitive rates. Our Customer Service operates in 6 languages, 24 hours a day, 7 days a week. Our company policy is to provide the highest level of quality in the services we offer for our customers, promoting “Satisfaction and Loyalty” to our company. The high quality services we provide: Sim Cards with IP technology for mobile phones, phone cards, and a fast and full Internet service in our Totems and Internet Kiosks. Our excellent reputation over the past 16 years, accomplished by our communications network with centrally located offices in USA, Europe, and South America assure the continuity of our services worldwide. Our understanding of the importance of communication for international travelers, tourism industries etc., the safety of our quality control standards, the 24-hour year round customer service with the fastest response time to requests and concerns make Exactta Communications a solid and reliable company in the field of telecommunications. Vision, Mission, and Goal Our Vision: Remain a leader in communications services with the quality and service of a strong organization. Our Mission: To provide solutions to all our clients because we are the best choice in quality, technology, service and support; while prioritizing the welfare and growth of our employees. Our Goal: Continued growth and expansion into new markets to continue offering new and innovative telecommunications products that will surprise our customers. Our Products International SIM Cards Prepaid Phone Cards Vending and Internet Kiosks Follow Me Service What YOU will be selling • International (Exactta) SIM Cards Your Goal is to gain the highest number of distribution points for the Exactta SIM card by visiting potential distributors located in Airports (Change Bureau, Baggage Wrapping, Cell phone Stores, General Boutiques), Hotels, Tourism Agents and others and selling the Exactta SIM card to them. What is an International (Exactta) SIM Card? An Exactta SIM Card is a chip that is inserted into your cellular phone that allows you to travel all around the world making phone cards without paying long distance or roaming charges. Building CredibiliBenefits of the Exactta SIM Card for Travelers Call from your mobile phone without paying roaming fees Coverage in 150 countries Send and receive text messages Receive calls at the best prices Buy the SIM card only ONCE Just one card for all countries covered Call details available online Price for recharges available online Rechargeable by telephone, Internet, or automatically SIM Card is prepaid. NO bills, NO contracts, NO monthly fees Receive a +44 (UK) number for Global calls Or a +1 number when inside the USA 24/7 Customer Service in your language Easy to use How does the Exactta SIM Card work? The Exactta SIM card uses VoIP technology to connect phone calls and provide the lowest rates possible in the market. 1- Turn off your phone. Remove the battery and chip from your phone (store in a safe place). Remove the Exactta SIM card chip that comes with the plastic container and insert it in the place designated for the SIM card. Reinsert the battery. 2- Turn on your phone. Wait. On your telephone screen, _(Prompt/ Underscore) will appear with a message saying: 3- Type in PIN number (3 attempts). 4- If you are located in: United States: Dial 2, input PIN, press send. England: Dial 3, input PIN, press send. Rest of the World: Dial 1, input PIN, press send. 5- Ignore any message appearing on the screen. Wait until your mobile phone finds an available local network. When this stops, it is ready to use. Where are we currently selling the Exactta SIM card? We are in different sales points at Airports in Colombia Panama Miami Spain Mexico Brazil Chile Open soon in Paris, Manchester, Jamaica, Santo Domingo, Punta Cana in Dominican Republic, New York, Houston, Cincinnati, Barcelona Price of the Exactta SIM Card for Traveler Price of the actual SIM Card is $15 the additional amount is the customers first prepaid balance to make calls. In the USA $30 $50 $100 In Europe 30 Euro 50 Euro 100 Euro For other world wide locations please consult with your team leader Please go on to Part 2 of your training called “Everything you Need to Know about Distributor Sales Procedure”