Visa Membership Management What is VMM? • Web-based workflow application • Enables Members and Processors to submit Membership profile updates • Online data entry, approvals, and notifications Visa Inc. Payment System Risk Visa Confidential 1 Visa Membership Management What is VMM Used for? • Contacts, Subscriptions, Access Control • Third Party Agents, High Risk Merchants • Sponsorships, Licensing, Bins • Membership Change Cases • Upload HRIPSP Spreadsheets • Miscellaneous Requests • Reports Visa Inc. Payment System Risk Visa Confidential 2 Visa Membership Management VMM Approval Process Submitter A person either directly or indirectly employed by a Member institution who is granted access to VMM to create and view data under that Member’s Business ID. Visa Inc. Payment System Risk Processor Submitter A person who is not employed by a Member institution but acts as an Agent working on behalf of the institution. A Processor Submitter is granted access to VMM to create requests on behalf of a Member institution. Visa Confidential Officer A person who is employed by a Member institution who holds a senior administrative title (i.e. CEO, President, etc.) and has been granted authority to approve/reject contracts on behalf of the organization. Visa Visa reviews the case information. When the case is approved, the case is completed, and the information is committed to Visa’s database. 3 Visa Membership Management VOL/VMM Registration • VOL • VMM – You must be a registered VOL user in order to access VMM. – The VOL enrollment process varies by region. – US: volenrol@visa.com – CANADA: volca@visa.com – AP: www.vol.visa-asia.com – LAC: vollac@visa.com – The Visa Membership Management information and application may be accessed from: – US: www.us.visaonline.com – CANADA: www.visainfo.ca – AP: www.vol.visa-asia.com – LAC: www.lac.visaonline.com – CEMEA: https://cemeahp.visaonline.com – CEMEA: volcemea@visa.com – You will receive a VOL login ID via e-mail within two days of submitting the VOL enrollment form. Visa Inc. Payment System Risk – The first time you access VMM, you will be prompted to register (unless pre-registered by Visa). – You should receive a confirmation e-mail within 24 hours of submitting your registration. At that time, you can begin working in VMM. Visa Confidential 4