ISO 9001 – 2008 Certification
in the field of
ECONOMIC DEVELOPMENT STRATEGIC
PLANNING
as an instrument for improving
JOB DELIVERY
on local level
In this Presentation we will answer the questions:
WHAT IS ISO 9001 - 2008?
WHAT IS IWA 4?
WHAT ESPAC Initiative wants to achieve?
…and how?
WHAT IS
ISO 9001 - 2008?
ISO 9001 – 2008
is
WORLDWIDE STANDARD
which regulates the quality of the
product/service
delivered by
PROVIDER
to
COSTUMER
More precisely:
This is
A SET of REQUIREMENTS
to a SYSTEM
which
SERVICE PROVIDER
should build in order to ensure that
the needs and expectations
of
The COSTUMER
ARE and WILL BE
consistently met
When we talk about
ISO 9001- 2008 standard
implemented on Local Government
WHO ARE THE COSTUMERS?
The right answer:
THE LOCAL CITIZENS
ARE
LOCAL GOVERNMENT’ COSTUMERS
THE MAIN POINT OF
ISO 9001 – 2008 STANDARD
Implemented on the public sector
IT MAKES CLEAR:
THE LOCAL CITIZENS = COSTUMERS
And should be served as such
SERVICE PROVIDER - COSTUMER
What is the main point of this Relationship?
The Service Provider mission
is
to meet the needs and expectations
of
the Costumer
ISO 9001 – 2008
Sets up the STANDARD
HOW IT SHOULD BE DONE
IN GENERAL
WHAT IS IWA 4 ?

IWA 4
Sets up the STANDARD
HOW ISO 9001 – 2008 should be implemented
IN
THE PUBLIC SECTOR
ON LOCAL LEVEL
What IWA 4 stands for:
INTERNATIONAL WORKSHOP
AGREEMENT
This Agreement was signed at International
Workshop in Leon, Guanajuato, Mexico
in November 28th to 30th 2008
THE INTERNATIONAL WORKSHOP
AGREEMENT 4
(IWA 4)
Is meant to help Local Governments to
“translate” the technical language of ISO 9001 –
2008 Standard to the public sector affairs
…but the MAIN OBJECTIVE of IWA 4 is
To help
the LOCAL GOVERNMENTS
worldwide
to see
the LOCAL CITIZENS as CUSTOMERS
and to help them to fulfill their mission as
SERVICE PROVIDERS
More precisely:
IWA 4
SETS THE REQUIREMENTS to the LOCAL GOVERNMENTS
(SERVICE PROVIDERS)
How
to a build the SYSTEM which is meant to ensure that
the needs and expectations of The LOCAL CITIZENS
(COSTUMERS )
ARE and WILL BE
CONSTANTLY MET
IS the ISO 9001 – 2008 Standard mandatory for
Local Governments?
NO!
…But Local Governments which want to obtain
ISO 9001 – 2008 are obliged to meet the
requirements
What are the benefits for Local Governments
holders of ISO 9001 – 2008?
CREDIBILITY!
ISO 9001 – 2008 CERTIFICATE
serves as a prove that the
QUALITY OF THE PUBLIC PRODUCT in this
region meets the World Standard for Quality
WHO WANTS TO KNOW THIS?



THE LOCAL GOVERNMENT’s COSTUMERS
(LOCAL CITIZENS)
THE NATIONAL GOVERNMENT
THE WORLD INVESTORS
IN EUROPEAN DIMENSION:
WHO ELSE WANTS TO KNOW
IS THE PUBLIC PRODUCT DELIVERED BY
LOCAL GOVERNMENTS MEETING THE
WORLD STANDARDS?
THE EUROPEAN UNION COMMUNITY
WHY?





BECAUSE THE EU MEMBERS – COUNTRIES ARE SHARING
LIMITED AMOUNT OF SOVEREIGNITY
IT MEANS THAT THE EU MEMBER - COUNTRIES ARE SHARING
WEALTH
ON THE POLICYMAKING PLATFORM THE EXPRESSION OF THIS
WEALTH – SHARING PROCESS IS THE EU COHESION POLICY
LOCAL GOVERNMENTS ARE MAJOR PLAYERS IN THIS PROCESS
OF COHESION
IF LOCAL GOVERNMENT HAS NOT BUILT A QUALITY SYSTEM
FOR STRATEGIC PLANNING & MANAGEMENT, THE QUALIITY
OF THE PUBLIC PRODUCT IS NOT MET, THE GOALS OF THE
COHESIAN POIICY ARE NOT MET AND THE WEALTH SHARING
PROCESS IS NOT WORKING
What ESPAC Initiative wants
to achieve?
On the World stage:
1.1. Launch discussion aimed to find out why ISO 9001 – 2008
Certificate HOLDERS on the public sector (responding to one and
the same requirements) are not securing comparable quality of the
public product in the field of Economic Development Strategic
Planning and Job Delivery?
1.2. Calling for International Workshop meant to offer:
1.2.1. updates on the approach of Local Governments towards ISO
9001-2008 Standard implementation in order to increase the
efficiency of the Economic Development Strategic Planning & Job
Delivery
1.2.2. updates on the approach of auditors towards the assessment
process concerning ISO 9001 – 2008 Standard on local level during
the 2-year period for adaptation to ……………………..
2) On EU stage
Promote to EU policy – makers the ideas of:
2.1. mandatory ISO 9001 – 2008 certification for EU
National and Local governments in countries with
GDP per capita is bellow certain level
(corresponding to EU Funds eligibility)
2.2. mandatory ISO 9001 – 2008 certification for
National and Local Governments as a part of preaccession conditionality
The ground for ESPAC Initiative
“In order to achieve the objective of a reliable, responsive
and transparent local government, it is not necessary
to seek certification to ISO 9001:2008, although this
might be encouraged by regional or national
government initiatives.”
ISO International Workshop
November 28 – 30, 2008
Leon, Mexico
STEPS suggested






1) Contacting ISO
2) Selecting National Government to support
3) Contacting selecting National Government
(Slovenian, Spenish , or Italian National
Government suggested)
Finalizing the process with Assotiated Partners
attraction
Forming ESPAC Committees
Submitting Application for ISO International
Workshop 2012
WHY
WE SEEK
NATIONAL GOVERNMENT SUPPORT?
Proposals to hold such workshops may come
from any source and are subject to approval by
the ISO Technical Management Board which
also designates
an ISO member body to assist the proposer in the
organization of the workshop
Proposal to ISO Technical Management Board
Technical Management Board will designate ISO
Member Body to assist the Proposer in the
organization of the workshop
The second edition of International Workshop
Agreement IWA 4 was unanimously approved at
a workshop held in Leon, Guanajuato, Mexico in
November 28th to 30th 2008,
which was hosted by
 the International Foundation for Development of
Reliable Local Governments (FIDEGOC),
 the IWA 4 International Secretariat headquarters,
 in agreement with the Sub Committee 54 of the
Mexican Committee to ISO (CMISO).
The workshop meeting was held with the support of:







the State Government of Guanajuato
through the Government’Secretary
the Federal Government of Mexico
through the National Institute for Federalism and
Municipal
Development,
the Federalism and Municipal Development
Commission of the Federal Chamber of Deputies
the General Bureau of Standards (DGN, Dirección
General de Normas) of the Economics’ Secretary
It was also supported by



the Instituto Latinoamericano para la Calidad
(INLAC),
the Instituto Mexicano de Normalizacion y
Certificación (IMNC)
the Organización de Servicios
Interdisciplinarios (OSI).
THANK YOU FOR YOUR ATTENTION!
Formula Europa Institute
ESPAC Initiative Initiator
For contact:
Nadya Gabriel
Phone: 0032 498 365 483
E-mail: FormulaEU@aol.com
Web: www.Formula-Europa.eu
September 2011
Brussels