1. Which among the following strategies is used by
fast food restaurants to reduce costs?
A)
Increased advertising via the
Internet
B)
Allowing customers to play a more
active part in the service process
C)
Increase prices
D) Increasing menu items to cater to
varying tastes
1. Which among the following strategies is used by
fast food restaurants to reduce costs?
A)
Increased advertising via the
Internet
B)
Allowing customers to play a more
active part in the service process
C)
Increase prices
D) Increasing menu items to cater to
varying tastes
2. There are five basic operations performance
objectives, which apply to all types of operation.
They are:
A) Quality, speed, dependability, flexibility, cost
B) Quality, speed, error-free, flexibility, price
C) Quality, speed, adaptability, flexibility, cost
D) Quality, speed, dependability, flexibility, price
2. There are five basic operations performance
objectives, which apply to all types of operation.
They are:
A) Quality, speed, dependability, flexibility, cost
B) Quality, speed, error-free, flexibility, price
C) Quality, speed, adaptability, flexibility, cost
D) Quality, speed, dependability, flexibility, price
3. A company which specialises in high variety and
the frequent introduction of new products/services
would seek to primarily focus on which of the
performance objectives?
A) Cost
B) Quality
C) Flexibility
D) Speed
3. A company which specialises in high variety and
the frequent introduction of new products/services
would seek to primarily focus on which of the
performance objectives?
A) Cost
B) Quality
C) Flexibility
D) Speed
4. ( ) is NOT one of the four dimensions
used to categorise operations
A) degree of customer contact
B) degree of customer satisfaction
C) volume of output
D) variety of output
4. ( ) is NOT one of the four dimensions
used to categorise operations
A) degree of customer contact
B) degree of customer satisfaction
C) volume of output
D) variety of output
5. A trade-off occurs
A) At a performance frontier
B) When you have to reduce costs
C) When a performance objective is sacrificed for
excellence in another
D) When performance is not at a frontier
5. A trade-off occurs
A) At a performance frontier
B) When you have to reduce costs
C) When a performance objective is sacrificed for
excellence in another
D) When performance is not at a frontier
6. An operations view of quality is ‘quality is consistent
conformance to customers’ expectations’. By this it is
meant that :
A)
The product will be seen as synonymous with
innate excellence
B)
There are clear specifications consistently met
that provide customers with what they would
realistically believe they should receive
C)
The product must be right every time,
irrespective of cost to the operation
D)
Anything the customer wants and desires should
be provided by the organisation
6. An operations view of quality is ‘quality is consistent
conformance to customers’ expectations’. By this it is
meant that :
A)
The product will be seen as synonymous with
innate excellence
B)
There are clear specifications consistently met
that provide customers with what they would
realistically believe they should receive
C)
The product must be right every time,
irrespective of cost to the operation
D)
Anything the customer wants and desires should
be provided by the organisation
7. A new product development team that works together
to make sure a new product can actually be produced
is engaging in;
A) Concurrent Design
B) Joint application development
C) Quality function deployment
D) Core process design
7. A new product development team that works together
to make sure a new product can actually be produced
is engaging in;
A) Concurrent Design
B) Joint application development
C) Quality function deployment
D) Core process design
8. When activities are arranged in a line according to
sequence of operations for assembling a particular
product the layout is said to be a;
A) Cellular layout
B) Process layout
C) Product Layout
D) Fixed-position layout
8. When activities are arranged in a line according to
sequence of operations for assembling a particular
product the layout is said to be a;
A) Cellular layout
B) Process layout
C) Product Layout
D) Fixed-position layout
9. Identify a product/service that would typically be
produced or delivered within a ‘process layout’ and
describe the product/service characteristics together
with two of the process design features
(Max word count 150 words)
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