NORSe
Neurosurgical On Call Referral System
About NORSe
•
NORSe (Neurosurgical On-call Referral System) is a web application that allows
NHS acute trusts to make requests for advice to the Neurosurgery clinicians at
UHB NHS Foundation Trust. UHB Neurosurgery clinicians receive an email
notification to their on-call blackberry, and will respond to the requestor via the
NORSe web application.
•
Prior to NORSe being available such referral requests were normally made via a
telephone call to the UHB switchboard, the switchboard would then bleep the
relevant clinician who would respond to the bleep and subsequent dialogue would
take place via telephone. Whilst the facility for external NHS organisations to
telephone the UHB Neurosurgery clinicians remains, all such requests are now
recorded on NORSe.
About NORSe
NORSe offers the following benefits:
• All request and advice information is recorded and there is a clear audit trail as to
what is requested and what is advised.
• Referring clinicians receive instant acknowledgement that their request has been
logged, and can receive an email acknowledgement whenever UHB update the
referral details with a new message or a management plan.
• UHB clinicians have mobile access to NORSe via their on-call blackberry and will
therefore get instant notice of new requests, and will be able to respond
appropriately.
• Less time will be wasted in contacting UHB Neurosurgery via switchboard and the
subsequent bleeping of the relevant clinicians.
Log On
• Visit the NORSe url: http://nww.norse.uhb.nhs.uk/norse/
• Enter the username and password given to you by your
system administrator: <name>
Opening page - Referral List
•
•
Once logged in you will see a list of all active referral requests logged by your
trust.
You can use the surname and Referral ID quick search facility to find a
particular referral (or the Referral Search button to carry out other searches).
Log a New Referral Request
•
Click on
Log a New Referral Request
Enter the details as
required:
Fields with an asterisk are
mandatory. Unknown
can be entered.
Please always try and
submit an accurate NHS
number
Your email address and
contact number will autopopulate if your system
administrator included
them when setting you up.
If details identifying the
patient are not known at
the time of submitting the
request, please include
them in future messages
that you post for this
referral request.
The system will use the email
address you enter here to
send acknowledgment emails
every time the referral is
updated with a new message
or management plan.
Use the GCS key to
enter an accurate
GCS rating
Viewing a Referral Request
•
Find the referral and click on
to view
Viewing a Referral Request
•
The details entered when the referral was submitted are displayed at the top
of the window
Scroll down for
more information
Viewing a Referral Request
•
Scroll down to view the details of the message and management plan
chronology
Posting a Message
•
•
•
View the referral details
Type in a new message in the space underneath the message details
Click on send to submit
Posting a Message
•
•
Your message will appear in the message list in chronological order
Click on close or x to close the referral and return to the main referral list
Closing a Referral
•
To request that a referral is closed click on the
button
Closing a Referral
•
•
Enter a reason for requesting the close and
Click on OK
Note: Once closed you can not reopen a referral request . In such cases you will
need to submit a new referral request and in the details make it clear that it
relates to a previously logged referral request.
Important Information about NORSe
•When you submit a new referral request to UHB Neurosurgery, they will
receive an alert on their on-call Blackberry. Therefore they know immediately
that a request has been submitted.
•When UHB Neurosurgery respond to a referral request, the system will send
an email to the email address entered when the referral was originally
submitted. The email alerts continue to be sent every time a message is
posted by either party.
•NORSe allows the referrer and UHB Neurosurgery to have a text dialogue
about the patient. There may be a few messages posted between each
party before UHB Neurosurgery provide a management plan.
•All messages and management plans entered on NORSe are recorded
along with the date, time and name of the user posting the message .
Important Information about NORSe
•When the dialogue concludes, the referral request should be closed,
otherwise it will remain on your active list. You can request that a
referral request is closed by simply clicking on the red cross and
entering a reason.
•On closing a referral UHB Neurosurgery need to validate the patient
details; therefore it is important that the patient’s details are entered
accurately on the system. If details identifying the patient are not
known at the time of submitting the request, please include them in
future messages that you post for the referral request (even as part of
the close request). Please always try and submit an accurate NHS
number
•Remember NORSe does not replace the telephone although it
definitely reduces the need for phone calls and it helps reduce the
time both parties spend waiting to get through. The UHB
Neurosurgery on-call numbers are clearly displayed on the NORSe
application screen: 0121 371 3734, 07702 954 219
Important downtime information
•NORSe should be available 24 hours a day 7 days a week.
•However in the event that NORSe is not available you will need
to revert to using the telephone. UHB Neurosurgery will record
the information manually and update NORSe retrospectively
when it is available again.
•The UHB Neurosurgery on-call numbers are clearly displayed on
the NORSe application screen: 0121 371 3734, 07702 954 219
Your NORSe Contacts
Any NORSe questions or issues that you need to report should be
reported to your Trust’s NORSe contacts:
• <Name> , <phone>, <email>