Implementing a
Change to
TeammateTime
Internal Message for RDOs and Store
Managers
Project Objectives
What are we doing?
• Providing an automated workforce planning, labor scheduling, and
budget platform to ensure compliance and effective utilization of
human capital in stores, branches, and distribution centers.
What do we want from a Workforce Management tool?
• In the short term, we want visibility to our labor drivers and
corresponding spend.
• Our medium term expectations are that we will obtain additional
payroll control and optimization.
• Finally, in the long term, we want to leverage payroll while still
achieving our customer service promise.
2
Critical Success Factors
• Sunset Legacy System
– Payroll Budgeting By Man-Hour
– My Time application
– Kronos application and clock hardware
• Pay all Teammates Correctly
– Eliminate early punches
– Enforce corporate policies (meal, break)
•
Create Credible Schedules
– Improve visibility into schedules and demand drivers
• Establish a Centralized Control System
– Develop a common operating picture for the field organization
– Accurate PTO accountability & measurement
– Develop a business case for deploying enterprise solution in 2012
Expected Benefits
•
•
•
Increase Revenue
– Align Labor with Demand
– Improving the Customer Experience
Avoided Costs
– Adherence to Work Rules (meals/breaks, CA, etc.)
– Scheduling Over Plan/Budget
– Pirated Time
Increased Efficiencies
– Automated & Effective Schedule Preparation
– Accurate Timecard Processing
– Employee Self-Service
– Greater Visibility – Reporting
“Ultimately it’s about having the right teammate in the right place at the right
time and this process will allow teammates to be there for our customers.”
-- Mike Broderick, President CARQUEST U.S.
How will it affect me (RDO)?
•
•
•
•
•
•
Better tools to manage your region
Improved visibility into all your stores
Identify issues early, act with the facts
Much easier to review schedules
Enabler for sales growth
Enriched data sets
“GPI Technologies has partnered with best-of-breed software vendors
Workforce Insight and RedPrairie to implement the new workforce
management business process (TeammateTime) to better align teammate
needs with customers’ service expectations.”
– David McCartney, Executive Vice President and
Chief Information Officer
How will it affect me (Store
Manager)?
• Makes your life easier by simplifying payroll management
and schedule creation allowing you and your team to
focus on the customer
• Provides you with enriched information about your
business
• Provides platform for tracking/managing teammate time
off requests
• Enhanced coverage maps
What do store teammates need
to know?
• The new software will give teammates access to their
schedules, the ability to submit time-off requests, and
even set their availability to support flexible work
schedules.
“TeammateTime empowers teammates and helps increase job
satisfaction. We look forward to providing this tool to teammates.”
-- Steve Gushie, President CARQUEST Canada
How does TmT forecast labor?
• TeammateTime is populated with 62 weeks of history
• Summarized in 15 minute intervals
• It uses the last 10 weeks of data for trend and looks at
prior year for seasonal impact
• Uses 17 transaction types to determine demand
Task
Retail Customer
Order Entry - Commercial
Order Entry - Store Use
Pull Parts - Commercial
Pull Parts - Store Use
Pull Parts - eSales
Deliver Parts - Commercial
Deliver Parts - eSales
Transfer to Another Store
Freight
Mix Paint
Hydraulic hose
Restock Oil Rack
Process Returns
Core
Warranty
Input Returns
Labor Driver Metric / Non-Service
GPII Retail Sales Invoice Count
GPII Commercial Sales Invoice Count
GPII Store Use Invoice Count
GPII Commercial Sales Invoice Count
GPII Store Use Invoice Count
GPII eSales Invoice Count
GPII Commercial Sales Invoice Count
GPII eSales Invoice Count
GPII Store-to-Store Transfers Invoice Count
GPII Total Sales Units
GPII Total Sales Units
GPII Total Sales Units
GPII Total Sales Units
GPII NEW Returns Units
GPII CORE Returns Units
GPII WARRANTY Returns Units
GPII Total Returns Units
Main Job (priority)
CST
CST
CST
CDT
CDT
CDT
CDT
CDT
CST
CDT
CST
CST
CDT
CDT
CDT
CDT
CST
2nd Job
ASM
ASM
ASM
CST
CST
CST
CST
CST
ASM
CST
ASM
ASM
CST
CST
CST
CST
ASM
3rd Job
SM
SM
SM
ASM
ASM
ASM
ASM
ASM
SM
ASM
SM
SM
ASM
ASM
ASM
ASM
SM
4th Job
CDT
SM
SM
SM
SM
SM
SM
SM
SM
SM
SM
What about other tasks?
• TeammateTime assigns labor for 11 different activities
not derived from sales
• It prioritizes labor based on job title
• Labor assignment is aligned with store procedures
Safety Inspection
Deposit
Clean
Management Tasks
Labeling
Front / Face
Visit Customers
Open
Close
Create Schedule
Count down cash drawer
Non-Service
Non-Service
Non-Service, dead time
Non-Service
Non-Service, Wednesday
Non-Service
Non-Service, Tuesday / Thursday
Non-Service
Non-Service
Non-Service, Tuesday
Non-Service
CDT
SM
CDT
SM
CDT
CDT
SM
SM
SM
SM
CST
CST
ASM
CST
ASM
CST
CST
ASM
ASM
ASM
ASM
ASM
TeammateTime schedules meals & breaks according to company
policy and applicable state/local/provincial requirements
ASM
Keyholder
ASM
Keyholder
ASM
ASM
Keyholder
Keyholder
SM
SM
SM
SM
SM