COORDINATED ASSESSMENT: THE BASICS C E N TE R FO R CA PAC IT Y B U ILD IN G N ATIO N A L A LLIA N C E TO E N D H O M E LE SSN E SS AGENDA REVIEW PLANNING AND DESIGN DATA & HMIS ASSESSMENT PROCESS REFERRAL PROCESS EVALUATION WORKING TIME WHY DO WE CARE ABOUT COORDINATED ENTRY? SENDS HOUSEHOLDS TO INTERVENTION OF BEST FIT FROM THE START PROVIDES SYSTEM-WIDE PREVENTION AND DIVERSION OPPORTUNITIES IMPROVES SYSTEM EFFICIENCY FOSTERS MORE COLLABORATION AMONG PROVIDERS IMPROVES ABILIT Y TO PERFORM WELL ON HEARTH OUTCOMES ESG MANDATE CENTRALIZED INTAKE SINGLE INTAKE CENTER/SHELTER (MAY BE ONE PLACE FOR EACH POPULATION) PLACES: COLUMBUS, OH; GRAND RAPIDS, MI; HENNEPIN COUNT Y/MINNEAPOLIS, MN PROS: LESS TRAINING TIME NEEDED; MORE LIKELY TO BE CONSISTENT PROCESS; NEED LESS STAFF CONS: ONE LOCATION MAY NOT BE EQUALLY ACCESSIBLE TO ALL; HIGH VOLUME DECENTRALIZED INTAKE INTAKE POINT #1 INTAKE POINT #2 INTAKE POINT #3 PLACES: MONTGOMERY COUNT Y/DAY TON, OH; MONTGOMERY COUNT Y, MD PROS: EASIER TO HANDLE LARGER NUMBERS OF CLIENTS; MORE ACCESSIBILIT Y; MAY INCREASE PROVIDER COMFORT LEVEL CONS: LESS CONTROL AND CONSISTENCY; MAY BE MORE COSTLY DUE TO INCREASED SPACE/STAFF DEMANDS 2-1-1 2-1-1 SHELTER DIVERSION MAINSTREAM RESOURCES INTAKE CENTER PLACES: MEMPHIS/SHELBY COUNT Y, TN; PRINCE GEORGE’S COUNT Y, MD; ALAMEDA COUNT Y, CA PROS: ACCESSIBILIT Y; EASY LINKAGES TO OTHER MAINSTREAM RESOURCES; REDUCES IN -PERSON CLIENTS CONS: UNABLE TO DEAL WITH CRISIS SITUATIONS FACE -TOFACE; INCREASED CHANCE OF INCONSISTENCY ADDITIONAL PLANNING QUESTIONS INDIVIDUAL SUBPOPULATION NEEDS CO-LOCATION WITH OTHER CRUCIAL SERVICES ORGANIZATIONAL CAPACIT Y SIZE OF GEOGRAPHIC AREA DISTANCE FROM OTHER PROVIDERS DATA COLLECTION & HMIS NECESSARY TOOLS CENTRALIZED DATA ENTRY AND/OR SINGLE PROCEDURE DEVELOP AND TRAIN INTAKE STAFF. AN OPEN HMIS A DATA SHARING AGREEMENT BET WEEN ALL PROVIDERS CREATE ONE. REAL-TIME INFORMATION ON BED AVAILABILIT Y (PREFERABLY THROUGH HMIS) PROVIDE TRAINING FOR PROVIDERS, UPGRADE HMIS SYSTEM. SHORT TERM SOLUTION: HAVE PROGRAMS CALL IN AVAILABILITY, USE AN EXCEL OR GOOGLE SPREADSHEET PROMISING PRACTICES - DATA CINCINNATI, OH (SPEAKING AT THE CONFERENCE) HAVE “HOMEGROWN” HMIS THAT SHOWS REAL-TIME BED AVAILABILITY ALAMEDA COUNT Y, CA (SPEAKING AT THE CONFERENCE); PRINCE GEORGE’S COUNT Y, MD 2-1-1 BEGINS INITIAL DATA ENTRY PROCESS, SHARES DATA WITH INTAKE CENTER WHATCOM COUNT Y, WA (SPEAKING AT THE CONFERENCE) DEVELOPED DATA SHARING AGREEMENT AND CLIENT MOU QUICKLY; LOOPED IN YOUTH PROVIDERS AND DOMESTIC VIOLENCE PROVIDER ASSESSMENT GETTING STARTED HAVE EACH PROGRAM REVIEW INTERNALLY, AND THEN REVIEW AS A SYSTEM, PROGRAM RULES AND POTENTIAL “SCREEN OUT” FACTORS: ARE THEY NECESSARY FOR FUNDING REASONS? ARE THEY RELATED TO THE MISSION OF THE PROGRAM? OF THE SYSTEM? (WHAT IS THE MISSION OF THE SYSTEM?) LOOK AT OTHER COMMUNITIES’ ASSESSMENT TOOLS DECIDE WHAT INFORMATION NEEDS TO BE ACQUIRED WHEN (AT INTAKE VS. AFTER REFERRAL HAS BEEN MADE) GETTING STARTED, CONT’D WHAT INFORMATION ARE YOU REQUIRED TO COLLECT BY HUD? WHAT INFORMATION DO YOU NEED TO DETERMINE IF SOMEONE SHOULD RECEIVE PREVENTION ASSISTANCE OR BE DIVERTED FROM SHELTER? WHAT INFORMATION DO YOU NEED ABOUT CLIENTS FROM PROGRAMS TO MAKE A SMART REFERRAL? Percentage of Singles entering from: PREVENTION ASSESSMENT AND TARGETING: USE SHELTER DATA LOOK AT SHELTER DATA: USE THIS TO GUIDE WHO RECEIVES PREVENTION ASSISTANCE. 80% 71% 70% 65% Singles in Shelters 60% Singles in HPRP 50% 40% 35% 30% 20% 14% 11% 10% 0% 0% 0% 3% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% SHELTER DIVERSION QUESTIONS WHERE DID YOU SLEEP LAST NIGHT? WHAT OTHER HOUSING OPTIONS DO YOU HAVE FOR THE NEXT FEW DAYS OR WEEKS? (IF STAYING IN SOMEONE ELSE’S HOUSING) WHAT ISSUES EXIST WITH YOU REMAINING IN YOUR CURRENT HOUSING SITUATION? CAN THOSE ISSUES BE RESOLVED WITH FINANCIAL ASSISTANCE, CASE MANAGEMENT, ETC.? (IF COMING FROM THEIR OWN UNIT) IS IT POSSIBLE/SAFE TO STAY IN YOUR CURRENT HOUSING UNIT? WHAT RESOURCES WOULD YOU NEED TO DO THAT (FINANCIAL ASSISTANCE, CASE MANAGEMENT, MEDIATION, TRANSPORTATION, ETC.)? REFERRAL PROCESS REFERRALS: THE “WARM HANDOFF” 1. MAKE CLIENT REFERRAL. 2. CALL PROGRAM TO ANNOUNCE THAT CLIENT IS BEING REFERRED TO THEM. 3. SHARE CLIENT DATA WITH REFERRAL PROGRAM. 4. OPTIONAL: IN-PERSON MEETINGS REFERRAL VS. ADMISSION WHICH PROGRAMS CAN ACCEPT/WILL ACCEPT DIRECT ADMISSIONS (E.G., EMERGENCY SHELTER)? HOW COULD YOU PHASE IN THIS CHANGE OVER TIME? WHICH PROGRAMS ARE ONLY ACCESSIBLE THROUGH REFERRAL? SET PROCESS FOR REFERRALS THAT ALLOWS AGENCIES TO PROVIDE FEEDBACK IF SOMEONE ISN’T A GOOD MATCH (E.G., DAY TON MODEL) EVALUATION EVALUATION MEASURES ARE MORE PEOPLE BEING PREVENTED OR DIVERTED FROM ENTERING HOMELESSNESS? ARE PEOPLE MOVING THROUGH THE HOMELESS ASSISTANCE MORE QUICKLY? ARE MORE PEOPLE EXITING THE SYSTEM FOR PERMANENT HOUSING? ARE LENGTHS OF STAY IN HOMELESSNESS DECREASING? ARE LENGTHS OF STAY IN SHELTER DECREASING? ARE THERE FEWER REPEAT ENTRIES INTO HOMELESSNESS? OTHER EVALUATION METHODS CONSUMER SURVEYS REFERRAL: PRIMARY PLACEMENT VS. SECONDARY PLACEMENT TOOLS ON TABLES COORDINATED ENTRY CHECKLIST (ALLIANCE) TRIAGE TOOL (COLUMBUS, OH) DATA SHARING AGREEMENT (WHATCOM COUNT Y, WA) CLIENT RELEASE FORM (WHATCOM COUNT Y, WA) COORDINATED ENTRY POWERPOINT (DAY TON/MONTGOMERY COUNT Y, OH) RAPID RE-HOUSING TRIAGE TOOL (ALLIANCE)