Last Time
In pairs compose a text message
explaining the purpose of the
UNCRC, then share this message
with someone else from the group
 Explain the term ‘Duty of Care’
 Outline how ‘Duty of Care’ contributes to
the safeguarding and protection in your
setting
 Analyse the potential conflicts and
dilemmas around ‘Duty of Care’
 Outline the support and advice available in
dealing with conflicts and dilemmas
 Assess policies and procedures for
complaints
 Without looking at the textbook, write down a
definition of ‘Duty of Care’ on a piece of paper
then place this in the box. Don’t forget to
include your name on the outside of the piece
of paper.
 A duty of care is an obligation that a person
or company has to ensure others are kept
safe and not harmed.
 As we (the college) deliver an apprentice
programme our duty of care involves regular
reviews where we ask about H and S,
safeguarding, E and D, accidents etc. We also
send out a Health and Safety officer to ensure
the settings you work in are safe and will not
cause you harm, by carrying out risk
assessments and checking policies and
procedures.
 Many professions and sectors contain a ‘duty
of care’ including, health, social care,
childcare and education.
 I have a duty of care to you, for example:
safeguarding, discrimination, data protection,
health and safety etc.
A standard of care is often described as a
benchmark or the minimum standard you
must provide.
If a patient in a hospital has one fully dilated
pupil and they were given aspirin this would
not be a reasonable level of care.
EYFS- ECM
This framework stems from legislation and
influences your policies and procedures.
Which parts of the EYFS (welfare requirements)
and ECM contributes to the safeguarding and
protection of individuals? Handout
As with most things there is always a conflict
of interest. Children have rights that must be
protected but children also have a right to be
kept safe from harm.
Wrapping children up in cotton wool is not a
great advert for risk V challenge, but would
keep them safe!!!
 Children are not always able to stand up for
themselves and so need a special set of rights
to ensure they receive basic human rights
such as education, medical attention, food
and kept safe from harm.
 What document ensure these rights?
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A balanced approach is needed and decisions
need to be made identifying the greatest
priority.
Think about the conflicts between sharing
information and a child at risk.
The dilemma in sharing development records
with another professional to access extra
support.
A child wanting to jump off the top of the
climbing frame backwards.
A teenager who choose an unhealthy diet to
follow.
What conflicts and dilemmas might you
face in a childcare setting?
 List at least three and how you will
handle the dilemma and manage the risk.
“Making judgements which balance the
duty of care and the rights of children
and families may present professional
dilemmas, and sometimes you will
have to seek support and advice”
(Tassoni et al, 2010, pg 45)
 LEA
 Health Services
 Social Services Department
 Charities and Voluntary Organisations
“If a duty of care is not met in a role that
requires it, then the responsible person can
be held accountable for allowing negligence to
occur” (Lutzenberger, 2010)
If you have not met your duty of care to a child
or group of children what might happen in
your setting?
 Respond in a timely way
 Stay calm
 Avoid escalation of the problem
 Listen- show you understand
 Apologise if necessary
 Find a solution
 Focus on the facts
 Avoid personal comments
 Be prepared to compromise
 Seek advice from someone senior
Always follow your polices and procedures
 What are your policies for handling complaints
from parents and other colleagues?
 Complete a detailed summary sheet to
demonstrate your understanding of these.
 Please ensure you include information on how
parents are informed of this procedure.
 Legislations relating to complaints?
 Have you handled or deal with a
complaint?
 Write a reflective account of the
situation and then evaluate the
situation; would you do anything
differently if it happened again?
 Without looking at the textbook, write down a
definition of ‘Duty of Care’ on a piece of paper
then place this in the box. Don’t forget to
include your name on the outside of the piece
of paper.
 Now find your piece of paper and see if you
agree with your definition or if you would like
to amend it or add to it. Can you add an
example of your practice?
 Explain the term ‘Duty of Care’
 Outline how ‘Duty of Care’ contributes to
the safeguarding and protection in your
setting
 Analyse the potential conflicts and
dilemmas around ‘Duty of Care’
 Outline the support and advice available in
dealing with conflicts and dilemmas
 Assess policies and procedures for
complaints
 Legislations and guidelines for Safeguarding
 Section 1 of your assignment
 I would recommend that you stay on top of
this work and complete it by next lesson, this
will make your work load more manageable.
 Do not forget to ensure you give detailed
examples and explanations to support your
knowledge.