Welcome to SU training
• You use this training session just like any other
PowerPoint presentation
• The next line or item will automatically come up on the
screen, until you need to click onto the next slide ….
Click here
to go back
to the
beginning
Slide 1
If you need to do anything
Click here
else, the instructions will be Click here
to go back
on the screen.
to go to the
a slide.
next slide.
Now move onto the next
slide.
PART-TIME STAFF INDUCTION
In this session you will learn about
working for the SU – about the
organisation, the rules, how you get
paid, and how we will try to help you.
Slide 2
This training is compulsory for all paid staff.
• Depending upon your role you will also need to complete
some of the courses listed below. Your training plan will tell
you what you need to do.
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Basic and Advanced health and safety
Coaching
Communication and interpersonal skills
Customer service and complaints
First aid
How to train and teach
Licensing laws and regulations
Supervision and performance management
Time management
(next slide)
Slide 3
This training is tested!
• At the end of the presentation, you’ll be asked
a few multiple choice questions.
• There is a pass mark for the test.
• Your results will be emailed to our admin
team, and they will let you know if you’ve
passed or if you need to complete the training
again.
(next slide)
Slide 4
About the SU
The SU is led by the Sabbatical Officers, elected by our
members.
And Tom Hatton is Vice President,
Engagement and Participation
Kane Rodriquez-Walker is Vice
President, Student Experience
Slide 5
Haviour Chen is our current
President
Why a Students’ Union?
• All Universities must ensure there is a Students’
Union by law.
• At Northampton, we are funded by the University
to fulfil this obligation but also to provide a range
of services that add to the student experience.
• We see our role as being there for every student
at Northampton, providing support, advice,
entertainment and opportunities to gain skills
and experience through work, volunteering, sport
and through the many societies run by students.
Slide 6
About the SU
These individuals make up our
This ismanagement
our staffing Team, led by
Senior
structure.
our Chief Executive.
On our website you’ll
find out who is in each
role.
Click here and spend a
few minutes on our
website to find out
- The name of the
Venue and Bar
Operations
Manager
- The name of the
Chief Executive
Officer
- The name of the HR
& Training Manager
Found them? Go to the next slide.
Slide 7
More about the SU
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You could be working in a number of areas of the SU
Student Union Enterprises provides our bars, catering, shops and events.
Membership Services provides activities, Sport, Societies and offers support
services to help you get the most from your time at University. This
department also runs our Elections and provides training and support for
Student Reps
Marketing and Communications aims to make sure every student at
Northampton knows what we offer.
HR, Administration and Finance make sure that we run effectively and
efficiently.
Every area of the SU employs students – we are, after all, your Union.
You can find out more about the SU on our website – spend a few minutes
looking at what we offer now by clicking HERE Don’t skip this – we’ll be asking
some questions about it at the end of the session!
(next slide)
Slide 8
YOU are our Ambassador!
• Whenever you are at work you are an ambassador for the SU – you are the
face of the Union, the person our members know.
• Making sure you know something about us is important so that you can
share this, and answer questions when asked.
• If you are asked a question that you don’t know the answer to, make sure
that you refer the member onto someone else – getting them to reception
at Park or at Avenue would always be the best solution!
• You’ll get regular briefings from your line manager on what’s happening
and what’s coming up – make sure you listen so that you can pass this
information onto your friends, as well as people who might ask you when
you’re working.
• Be a GREAT ambassador!
(next slide)
Slide 9
Working for the SU
STUDY COMES FIRST
• You will never be asked to work more than 16
hours per week during term time
• We are flexible and will accommodate your
academic timetable and also that urgent
assignment!
(next slide)
Slide 10
Rules!
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You are not allowed to have phones, wallets, money or other personal items with you
while working. Please put them in the lockers provided.
If you are given a uniform for your job you MUST wear it, and conform to any other dress
restrictions, or you will be sent home and not allowed to work – you won’t be paid!
If you don’t have a uniform, remember that you are representing the Union and dress
appropriately. Your line manager will let you know what is acceptable.
Please remember personal hygiene – you wouldn’t want to work with someone who hasn’t
washed!!
If issued with a till fob, you MUST bring it with you to every shift. If you lose it, you will be
charged for its replacement.
We know that your customers could also your friends – but keep personal chat to a
minimum while you are working please.
If you are given a daily checklist to work through this MUST be adhered to and must be
signed.
• Do NOT leave your workspace unattended for any reason. This is a security risk.
You will be given breaks by your Shift Supervisor or Manager (15 minutes for 4
hour shift; 30 minutes for 6 hour shift). If you leave your workspace unattended
you may be subject to disciplinary action.
• DO NOT SMOKE IN THE SU BUILDINGS AT ANY TIME.
(next slide)
Slide 11
Getting Paid
• To be able to pay you we need to know when
you have worked!
• You MUST scan in (or sign in) and out for
every shift.
• You will be shown what to do at the beginning
of your first shift.
• IF YOU DON’T SCAN IN / OUT YOU MIGHT
NOT GET PAID!
(next slide)
Slide 12
Getting Paid ..again!
• We will need a P45 from your last employer (which may be the SU if
you are a returner), or you will need to complete a P46.
• We will need your NI Number. If you do not have one you will not
be able to start work.
• We will need a completed Personal Information Form.
• We will need to see approved ID – a Passport or National ID card –
before you can start work.
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BRING THIS INFORMATION WITH YOU TO THE BRIEFING DAY, OR
YOUR FIRST DAY AT WORK (if you miss the briefing day) – WITHOUT
IT YOU WILL NOT BE ABLE TO START WORK!
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(next slide)
Slide 13
Time management
• IT IS ESSENTIAL THAT YOU ARE ON TIME FOR YOUR SHIFTS.
• Not only is it rude, it is also unprofessional to be late.
• By being late you may delay a colleague from leaving, or a service
from opening.
• IF BEING LATE IS UNAVOIDABLE (and we know that this is
sometimes the case) CALL THE DUTY MANAGER LINE SO THAT
ARRANGEMENTS CAN BE MADE.
• DO NOT call / text / email individual members of staff. They may
not be on duty – ALWAYS call the Duty Manager on the number
provided.
 AVENUE DUTY MANAGER
Slide 14
LINE 07790 470 943
 PARK DUTY MANAGER LINE
07970 177 237
Sickness and Non-attendance
• If you are rostered for a shift that you aren’t able to do, it is
YOUR responsibility to arrange a replacement and to advise
your line manager.
• If you are unwell and unable to attend, call the Duty Manager
line as soon as you realise this so that alternative
arrangements can be made.
• Again DO NOT call / text / email individuals – ALWAYS call the
Duty Manager.
• If you miss a shift without making the above arrangements
you may be subject to disciplinary procedures.
• Remember, if you are not at work – for whatever reason – you
will not be paid.
Slide 15
 AVENUE DUTY MANAGER LINE
07790 470 943
 PARK DUTY MANAGER LINE
07970 177 237
Other important stuff
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The SU has policies and procedures for many aspects of working for us.
You can find them all by clicking here.
If you have any problems or concerns while working for us, you should always
start by talking to your line manager.
If that doesn’t resolve it, then you should initially talk to Yvonne, our Central
Services Manager and human resources lead.
Bullying and harassment is not tolerated. Report this to your line manager or
a member of the Senior Management Team immediately. You will be given all
the support you need to resolve the issue, including, if necessary, instigating a
Grievance or Complaint. The policy for this is here.
Hopefully you will have no problems – but if we need to instigate disciplinary
procedures against you we will follow our policy, which is here.
(next slide)
Slide 16
Employability
• The SU is committed to helping you to develop your skills, and to
gain experience that will help you get a great job when you
graduate.
• In your Role Description is a ‘map’ showing the skills you should
gain while working with us.
• We will provide you with coaching and regular feedback to make
sure that you get the most from your experience with us.
• We encourage you to also enrol with Careers and Employability for
the Certificate in Employability which will really add to you CV – if
you do we will do all we can to help you achieve it!
• You will find more on the Certificate in Employability from the
Careers and Employability service – you can contact them here.
(next slide)
Slide 17
That’s it …
• You’ve finished your first session.
• Please now use the link provided to complete the test.
• Please answer every question – it’s multiple choice, and
isn’t hard – we just want to make sure that you’ve
understood everything that you’ve read here.
• You may then need to complete other training. Check
the email that provided the links to this.
• Remember, you won’t be able to start work until you’ve
taken all compulsory training.
• Thank you for completing your Induction training.
Slide 18