HEALTH & WELLNESS SPA
SEMINAR TRAINING
by Carmen Marshall
USANA Diamond Director, Million Dollar Club
Member, Elite Bonus Recipient,
US IDC Member 2009 & 2011
CARMEN MARSHALL
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USANA Diamond Director
USANA Million Dollar Club Member
Elite 30 Recipient
IDC Member 2009 & 2011
Creator of the H&W Spa, Nutrition
Seminar, 5 Week RESET Challenge
used by USANA Associates worldwide
YOUR INTENTION…
What Would YOU Like
To Get out of this Training?
CARMEN’S INTENTIONS 
1. Understand the power of and how to use the
Health & Wellness Spa Seminar System
2. Understand importance of using all 3 product lines
every day & how to build your business with this
model
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•
Congruency
Be a walking billboard - Natural Marketing
3. Set 2 dates to do a H&W Spa on your own or with
your team
RESOURCES
• 2 Day Training ( 10 hrs) condensed into 1 hr
• All docs* referenced & more
www.usanatoday.com
- Training Tab → H&W Spa System
- Up by Mon, Aug 20th
www.livewellintl.com/carmenmarshall
– Recorded H&W Spa Webinar Presentation
• Available until Dec 31, 2012
– Full Script*
PURPOSE OF
H&W SPA SEMINARS
What is a H&W Spa Seminar?
1. Presenting ALL 3 lines as an “integrated cell health
protection system” and holistic approach to long term
health.
PURPOSE OF
H&W SPA SEMINARS
2. Showcasing the business in a fun & easy to duplicate
manner
3. Minimal Retailing
– PC’s or Associates on Autoship
4. Packages, not individual items
5. HELP PEOPLE WITH THEIR
PHYSICAL HEALTH
Order to include products from ALL 3 lines
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Essentials, HP100 or MHP
BiOmega
Daily Shake and Bar (Phase II)
RESET (and/or or Phase I or II)
Facial Deluxe (or Basic Pack)
*Optimizers – Procosa II & Proflavanol C100
*Products for spouse / partner
6. HELP PEOPLE WITH THEIR
FINANCIAL HEALTH
– $29 USD (Member/Associate Program)
• Qualify a 3 Business Center (400 SVP) immediately or
over 8 weeks through their product orders
• Leave door open for Pro Pack/Business Builder Pack
(Entrepreneur Program)
7. HELP ASSOCIATES GO
PLATINUM!
• H&W Spa Seminars are a great way to help
Associates go Platinum
WHY DO H&W SEMINARS
WORK?
1. Educational mode
2. Immediate results
3. Physical & emotional experience
4. Products make sense
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Holistic, Cell Focus, Lifestyle
5. Business makes Sense
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Can see themselves bringing 2 people
Takes away fear of a business and/or NWM
RESULTS - WHY DO I LIKE
THIS MODEL SO MUCH?
1. Steady volume – energy moving!
2. Creates new Associates & PC’s on a regular basis
3. Great training environment for new Associates
– On the job training
– Product/Health – hear info 2-3 times
– Learn about the business in a positive environment
RESULTS - WHY DO I LIKE
THIS MODEL SO MUCH?
4. Great Conversion Rates
– 1/4 – One on One with H&F Newspaper
– 4/5 – H&W Seminars
5. Large Autoships
– More Commitment to Products & Healthy Lifestyle
– Not just a “business” expense
RESULTS - WHY DO I LIKE
THIS MODEL SO MUCH?
6. Grows a stable, STRONG organization
7. Dr. Wentz’s Vision
8. Makes $$
9. My Passion
10. What’s Yours – How can you Integrate?
HOW COULD THIS HELP YOUR
BUSINESS?
• What do you see as possibility for YOUR
business so far?
– You, your team?
• Share an AHA
H&W SPA SEMINAR OVERVIEW*
All 3 PRODUCT LINES
1.
2.
3.
4.
5.
Welcome
Sense Difference – 3 Reasons
Dr. Wentz Story
First 1/2 of Sense Skin Care Line
Self Preserving Technology
H&W SPA SEMINAR OVERVIEW
6. Importance of Nutritionals
– MHP/HP 100/Essentials & BiOmega
7. Exploding the Bomb Up Front – Common Questions
– Are Nutritionals Really Necessary?
– How do you take Nutritionals?
– USANA Difference - 3 Reasons
8. Second ½ of Sense Skin Care Line
9. Sense Hair & Body Products
H&W SPA SEMINAR OVERVIEW
10. USANA Foods
11. Order Forms & Bars
12. PC Program
13. Business Options
– Member Associate
– Entrepreneurial Program
14. Leading Guests to Buy – back to order forms
H&W SPA SEMINAR OVERVIEW
15. Incentivize orders if desired
16. Set training time with new Associates
17. Enroll new Associates/PC’s
18. Follow up with PC’s
19. Train New Associates
20. Focus on Associates bringing people to or hosting
H&W Seminar
SUPPLIES*
WHAT DO I NEED TO BUY?
1. Spa Supplies
• 2 Sets of Sense Facial Care AND Hair & Body
• 6-12 Finger Bowels, Mirrors, Hairbands, Cotton Pads,
Placemats, Washclothes x3
2. USANA Product Boxes
• Full - RESET Kit
• Empty - MHP/Essentials, BiOmega,
Popular Optimizers, Bars, Nutrimeals
SUPPLIES*
WHAT DO I NEED TO BUY?
3. Sales Tools
- Comparative Guide, Credibility pdfs
4.Order Forms/Pens
5.Bars – Cut Up
6.Keep everything neat & orderly in 2 boxes
PLANNING YOUR SEMINAR
THEMES THAT WORK
Mission: To Educate, Inspire, and Pamper
Write down Names …WHO DO YOU KNOW?
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Women, mothers and daughters
Mother’s day
Pampering party for moms
Girl’s night out
Couples (very fun – men love this too!)
“Man Spas!”
PLANNING YOUR SEMINAR
THEMES THAT WORK
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Bridal party/ baby shower get together
Family reunions
Work friends
Hairdressers, Dermatologists
Massage Therapists, Chiropractors, Fitness &
Wellness Practitioners, Fitness
• Theme Nights– neighbors, Gen X, Y, baby boomers,
international, athletes, teachers...
SHARE…to the….
• What 2 THEMES most resonated with you?
• Who are you going to invite?
BEST PLACES TO HAVE
H&W SPA SEMINARS
1. Homes – yours or an
Associate’s
2. Clubhouses
3. Fitness/Wellness Facilities
4. Hotels
HOW TO CREATE
DUPLICATION & LEVERAGE
1. Do 3 H&W Spas with your new Associates
2. Start them doing sections
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Create H&W Spa Seminar* teams!
3. They do their own
SET UP & PREPARATION
THE DAY OF YOUR SEMINAR!
1. Set up – 60/30 min
2. Keep everything in 2 boxes
3. House/facility neat, smells nice, soft music
– Displays & Table neat/organized
– Spa Products separate from own
4. Look the part – you ARE USANA
5. Relax, have fun, be yourself!
SETTING UP THE DINING ROOM
TABLE
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Placemats & Station
Arrange Skin/Body Care
Dampen & Roll Washcloths (3 pp)
Fill Finger Bowls
Cut up bars
SMALL DISPLAY TABLE
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Near you
Arrange USANA Products
Comparative Guide/Sales Tools
Credibility Items
Folder with Price Sheets, Pens, Calculator
H&W SPA SEMINAR
RESOURCES:
Recorded H&W Spa Webinar Presentation
– www.livewellintl.com/carmenmarshall
– Full Script & Training PPT on www.usanatoday.com
1. Welcome
• Intro, Overview, Credibility
2. Sense Difference – 3 Reasons
• Skin Health Line, not just a cosmetic line
• Anti-Aging/Clinical Results
• No added Parabens, Chemical Preservative Free
H&W SPA SEMINAR
3. Dr. Wentz Story
4. First 1/3 of Sense Skin Care Line
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Cleanser, Rice Bran, Masque
3 Points
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What it’s used for/Why They Need it
Unique Selling Point (USP)
What you love about it or find fascinating
MASQUE…
H&W SPA SEMINAR
5. Self Preserving Technology
6. Importance of Nutritionals
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“The most important thing…is what we feed our cells”
“What I get all my clients on as a minimum…”
Essentials & BiOmega
HealthPak100
MyHealthPak
H&W SPA SEMINAR
7. Exploding the Bomb Up Front – Common Questions
– Are Nutritionals Really Necessary?
– How do you take Nutritionals?
– USANA Difference - 3 Reasons
• Dr. Wentz
• Pharmaceutical GMP’s
• 3rd Party Comparative Guide
H&W SPA SEMINAR
8. Second ½ of Sense Skin Care Line
- Toner, Serum, PE, DPE, NR, Eye Nourisher
- What are the 3 things to mention?
9. Hair & Body Products
10. USANA Foods
• USP
• Phase II – 1 shake/bar per day
• RESET & Phase I or II
11. Pass Out Bars & Order Forms
H&W SPA SEMINAR
12. PC Program
13. Business Options
– Member Associate
– Entrepreneurial Program
14. Leading Guests to Buy – back to order forms
15. Incentivize Orders if needed
H&W SPA SEMINAR
16. Set training time with new Associates
17. Enroll new Associates/PC’s
18. Follow up with PC’s
19. Train New Associates
20. Focus on Associates bringing people to or hosting
H&W Seminar
H&W SPA QUICK GUIDE*
• Use While You’re Learning
• Resources
– PPT & Doc Version
• Print out Quick Guide Doc
• OR write up on flipchart/white board
• OR put on your lap top
TIPS TO BECOME A
BRILLIANT H&W SPA PRESENTER
1.
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5.
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8.
Be willing to stretch yourself, face your fears & grow
Do with a team of other people
Learn 1 section at a time
Don’t think you have to be perfect
Use the H&W Spa Quick Guide for key points
Do as often possible – each time you will get better
Be Yourself, have FUN and don’t take this too
seriously
RESOURCES
www.usanatoday.com - by Mon, Aug 20
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Short Convention & Extended Training PPT
H&W Spa Quick Guide PPT & Doc
Full script from recorded webinar below
H&W Spa Order Forms
Creating H&W Spa Teams Doc
Supply List Doc
www.livewellintl.com/carmenmarshall
- Recorded H&W Spa Webinar Presentation
• Available till Dec 31, 2012
http://groups.yahoo.com/group/sensehelpsite
MY COMMITMENT TO ME 
• Do your own H&W Spa Seminar asap
• Do 3 with your personally sponsored people
• I commit to doing 2 H&W Seminars on/by:
___________
___________
with: _________________________
DECLARE YOUR INTENTION!
JUST DO IT!
“That which we persist in doing becomes easier,
not that the task itself has become easier, but that
our ability to perform it has improved” – Emerson
“Do the thing to get the power” – Emerson
“The Easiest Thing to Do is the Easiest Thing Not
to Do” - Jim Rohn
CONNECT WITH CARMEN
www.facebook.com/CarmenMarshallEntrepreneur
www.CarmenMarshall.com
www.CarmenMarshall.com/subscribe
Zumba® at Convention!
– 6:30-7:30 am Salt Palace
– Room 251
– Bring water and dress to MOVE and have FUN!