An introduction to
Tools &
Techniques
Ian Govier
(Facilitator)
opportunitynowhere
Workshop
Outline
Getting to
know each other
(a little better)
So what is NLP?
• Neuro – your thinking processes, the way you use
your senses of sight, hearing, feeling, taste and smell to
understand what is happening around you;
• Linguistic – your words, the way you use language
and how it influences you and those around you;
• Programming – your behaviour and the way you
organise your ideas and actions, which produces
expected and unexpected results.
At the heart of NLP is a wide range
of methods and models that offer
an understanding of how people
think, behave and change.
It offers a flexible approach which
brings about positive, fast change
in individuals and organisations
and empowers them to adapt to
an ever-shifting world.
NLP Key Principles
Know what outcome you want to achieve.
Have a resourceful state and sufficient
sensory acuity (awareness) to know if you are
moving towards or away from your outcome
Have sufficient flexibility of behaviour so that you
can vary your behaviour until you get your outcome.
Take action now!
Three Key Skills
Outcome
 Knowing what you
want
Acuity
 Notice what you
are getting
Flexibility  Keep changing
what you are
thinking & doing
Grp Ex
What do I want to
ACHIEVE or CHANGE
as a result of this workshop?
The map is not
the territory
Some NLP
Operating
Principles
If you always do what
you’ve always done, you’ll
always get what you’ve
always got
There is no failure,
only feedback
You already have
all of the resources
It’s not what happens to you,
but what you do with it that
determines your experience
We are where we are
as a result of the
choices we make
Some more
NLP Operating
Principles
If someone else can do it,
you can learn to do it too
Behind every action
is a positive intention
If you don’t know,
who would know
The meaning of
a communication is
the response you get
NLP & the Structure of Experience
What would I
I do differently
next time?
I experience a situation
My physical senses
Filters of
Perception
(or what do I
pay attention to)
Previous experiences (learnings)
Beliefs and Values
The meaning I attach
How I react
Representation Systems
(The Languages of the Mind)
See
Visual
Hear
Auditory
Feel
Kinaesthetic
VAK LS & Exs
Between what happens to
us and our response to it…
…..is our freedom to
choose our response
We can’t choose the
other person’s response.
What we can do is…
INFLUENCE
their response
The door to
INFLUENCE
opens
from the
inside
Communication Influence
38%
Tone of
voice
7%
Spoken
Words
55%
Body
Language
Rapport Skills
Matching Body Language
Matching Voice
Matching Words
Rapport Skills
Matching
Body
Language
Matching Body Language
• Body attitude
• Body posture
• Gestures
• Speed of movement
• Facial expression
• Eye contact
Body
Language
Quiz
Sensory
Acuity
& Micro
Signals
Eye Accessing Cues
2 Truths
& a Lie!
Rapport
Using
to
Improve Working Relations
Matching
Voice
Matching Voice
• Volume
• Speed
• Pitch
• Tone
Rapport
Using
to
Improve Working Relations
Matching
Words
Matching Words
If a person calls
it a ‘spade’,
you call it a spade
and not a shovel!
Lunch
Time
Let’s
Take a
Further
Look at
Language
•Deletions
•Distortions
•Generalisations
Deletions
Distortions
Generalisations
Let’s
listen to
each other
When people who
are not used to
speaking are
heard by people
who are not used to
listening, then real
change occurs.
Believing
our
Thoughts
Whether you
think you can….
Or whether you
think you can’t….
You’re
probably
right!
Creating
a Simple
Belief
Change
Perceptual Positioning
= ME
How do I see the situation?
1st
How do I see the other person?
How do I feel?
What’s going on in my opinion?
= THE OTHER PERSON
How do I see the situation?
How do I see the other person?
2nd
How do I feel?
What’s going on in my opinion?
= OBSERVER
3rd
How do I see the situation?
How do I see these 2 people?
What do I think is going on?
What might 1st position do to change things?
The POWER to change!
Helping clients create
‘well-formed outcomes’
POWER Outcomes
Ask:
Positive
Own part
What specifically
Ecology
Real
What would you rather have?
Is this within your own control?
What specifically do you want?
With whom? By when?
If you could have that tomorrow,
would you take it?
If you get hesitation Ask: “what stops you?”
Can you imagine how it will
be when you have achieved
your goal? See, hear, feel..
Recipe for Fielding Challenges
Acknowledge
Clarify
Answer
Check
When things go off track!
Summarise
Final
Thoughts
…what am I
going to
do differently
after today?
If we always do what
we’ve always done…
…we’ll always get what
we’ve always got!
If I do nothing
about it in 24 hours…
…I’ll
probably
do nothing
about it!
The
‘Star Fish’
Principle
Thank
You
An introduction to
Tools &
Techniques
Ian Govier
(Facilitator)