Welcome to
PACK EXPO 2013
Pre-Game Production
Making the Most of the Exhibitor
Manual
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PES offers an Online Service Center, where all of the forms are located,
along with a link to the online ordering system.
There are two ways to get to the Online Service Center:
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http://osc.theexpogroup.com/2013/PES203/
www.packexpo.com
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Click Exhibitor  Exhibitor Only  Exhibitor Manual
All PES services can be ordered online, or you can print off and fax/mail in
the completed PDFs to your Customer Account Manager (CAM).
Making the Most of the Exhibitor
Manual
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There are 8 sections in the
Online Service Center, and
each contains PDFs of the
forms you may need for the
show.
It includes links to show
management information,
and PDFs of their forms,
including Rules &
Regulations, Housing, and
Badges.
There is a link in the grey
sidebar to the floor plans
which are updated in real
time.
Getting the Most out of Your
Exhibiting Dollar
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Mark your calendars with the PES Discount
Deadline Date!
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If you complete your order with payment no later than
Monday, August 12, you’ll receive a 30% discount on
most services.
Plan your labor carefully! We’ll go into more
detail about labor planning during the Q&A.
Freight Procedures:
Target Dates and Times
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Target dates and times have been
assigned to each PACK EXPO
exhibitor for installation (move-in)
and dismantle (move-out).
There are color-coded floor plans
with your target dates and times
available in Section 6 of the Online
Service Center. These are
periodically updated.
To request a target change, please
email
jroche@packexposervices.com.
PES cannot guarantee the change
request; however, they will try to
accommodate your needs.
The deadline for Target Change
Requests is Friday, August 30.
Freight Procedures:
One-Time Spot
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The space rate includes a one-time spot of equipment
and display materials, provided a company
representative is in the booth at the time of delivery to
spot the freight.
You will receive (3) Instant Freight Update Emails:
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Driver is checked in at the marshalling yard
Driver is dispatched to the building
Freight is delivered to the booth
Any unskidding, uncrating, unbolting, stacking, etc. is not
included. You will need to order rigging (forklift) labor to
complete these tasks.
Working with Your
Customer Account Manager (CAM)
PES assigns a CAM to each exhibitor at PACK
EXPO.
 Your CAM is your one point of contact for any
questions you have. You should have received
an email with their contact information last
Friday, July 12th.
 Your CAM is here to answer any questions you
have, and will be onsite to assist you in Las
Vegas.
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How to contact your
Customer Account Manager (CAM)
PACK EXPO Services Main Number:
972-751-9400
 General Hall Emails:
pes.central@packexposervices.com
pes.south@packexposervices.com
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How to contact your
Customer Account Manager (CAM)
Customer Account Managers:
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Central Hall (Booths 100-5399):
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Lower South Hall (Booths 5500-6699):
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Booths 100-1699 – Brittany Grose – bgrose@packexposervices.com
Booths 1700-2999 – Rob Willeford - rwilleford@packexposervices.com
Booths 3000-4499 – Frank Medina – fmedina@packexposervices.com
Booths 4500-5399 – Colin Nover – cnover@packexposervices.com
Booths 5500-5799 – Taryn Maynard – tmaynard@packexposervices.com
Booths 5800-6099 – Victor Esparza - vesparza@packexposervices.com
Booths 6100-6399 – Robert Moore - rmoore@packexposervices.com
Booths 6400-6699 – Angela Burton - aburton@packexposervices.com
Upper South Hall (Booths 6800-8199):
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Booths 6800-7299 – Tracy Willmon - twillmon@packexposervices.com
Booths 7300-7799 – Derrick Rippatoe - drippatoe@packexposervices.com
Booths 7800-8199 – Kevin Hale - khale@packexposervices.com
Suspended Sign Process
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All suspended sign forms must be submitted to PACK
EXPO Services for approval.
Height Restrictions:
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Booths under 1500 sq. ft. have a maximum height of 12 feet from
the floor to the top of the sign.
Booths over 1500 sq. ft. have a maximum height of 18 feet from
the floor to the top of the sign.
Pre-Show pricing only applies if sign arrives to the Advance
Warehouse by September 11, 2013. Suspended sign labels are
available in Section 7 of the Online Service Center.
All graphics, logos, etc. must be at least 10 feet away
from all adjacent neighbors.
Please refer to the PMMI Rules & Regulations for further
details.
PES Package Rentals
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PES has Furniture and Turnkey Packages
available for booths 225 square feet and under.
Please contact your CAM for further details.
Custom Exhibits
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If you are looking for additional flare, we also
offer fully custom exhibits! Just contact
pes.custombooths@packexposervices.com
Exhibitor Registration & Housing
Deadlines
Don’t delay in booking hotel rooms, they are
selling fast! Expovision is our official housing
company. Log on to www.packexpo.com today to
reserve your room.
 Register your booth personnel by September 6th
to receive your badges in the mail.
 Exhibitors receive 1 free exhibitor badge for each
75 sq ft of contracted space.
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FAQ’s
Q: My target time for move in is 7:00 am, when
should I schedule my labor?
A: We recommend scheduling labor for that
afternoon, or even for the 8:00 am call the next
morning, just to be sure your freight is in your
booth before your labor starts.
Please confirm your labor at the labor desks
located adjacent to the PES Service Centers.
FAQ’s
Q: My target time for move in is 12:30 pm, when
should I schedule my labor?
A: We recommend scheduling labor for the 8:00
am call the next morning, as your freight may not
be delivered in time to start labor that afternoon.
Please confirm your labor at the labor desks
located adjacent to the PES Service Centers.
FAQ’s
Q: What are the hours of operation for the Marshalling
Yard?
A: The Marshalling Yard is open from 5:00 am – 3:00 pm
during Move In and Move Out. See section 6 of the
Online Service Center for more information.
FAQ’s
Q: My target time is 7:00 am, what time does my
driver need to check in?
A: Exhibitors with a 7:00 am target time should
have their drivers check in between 3:00 am and
7:00 am. Exhibitors with a 12:30 pm target time
should have their drivers check in between 12:00
noon and 2:00 pm.
FAQ’s
Q: After my driver checks in, how long will it take my freight
to arrive in my booth?
A: The entire process may take several hours.
All contacts in PES’s system will receive an Instant
Freight Update at each of the three stages of unloading:
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Driver is checked in at the Marshalling Yard
Driver is dispatched to building
Freight is delivered to the booth
Once the driver is dispatched to offload it may take 1-2
hours for the freight to be delivered to your booth. Please
plan accordingly to take advantage of the free one-time
spot.
FAQ’s
Q: Does someone need to be present in my booth for the
free one-time spot?
A: Yes! You must be in the booth at the time of delivery in
order to take advantage of the free one-time spot. Any
additional rigging or booth work will be at the exhibitors’
expense.
Any freight which requires assembly, unskidding,
uncrating, stacking, or special equipment for loading and
anything that makes your machine non-show ready, is
NOT eligible for the free one-time spot. Additional rigging
charges may apply.
FAQ’s
Q: Are there electrical transformers available?
A: Yes! You may rent a transformer, or bring your
own.
Notes:
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If you need a Hertz converter, please bring your own.
No air compressors are allowed on the show floor.
FAQ’s
If you have additional questions, just give your
CAM a call!
You can reach us at 972-751-9400.
Select option 2, then listen for your booth range,
and press the corresponding number.
Then, you’ll be transferred to your CAM.