DHL Express Germany GmbH - IT Express Germany
DHL Express Premium Portal
Training material
Ruth Merkle
Bonn, October 2013
DHL EPP: Access and landing page
Access without login, click on the link below
https://myepp.dhl.com/gw/premiumweb/public/Login.actio
n?userName=DRX.Link&userPass=DRX.12345
Overview menu:
• Create shipment
• Postcode search
• logout
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DHL EPP: Sender address
At first use, please fill in the shipper
address. The shipper address can not
be saved in the address book.
All fields with * are mandatory.
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DHL EPP: My adressbook
The selection of the receiver address can be transferred directly into the shipper and receiver data
fields. Please click on the button „resume“.
To search for a stored
receiver, click on the
magnifying lens
1
A search window will open
„Dräxlmaier
Werksnummer“ with
button search criteria
Submit receiver
For address selection, please
open the magnifying glass in
the receiver address
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Schritt 2: Pickup
Pickup request
For each shipment you have to book a pickup request! Pickup request is the default.
Pickup requests are not required, if a regular pickup exists. Only one pickup request is necessary for
several daily shipments. For further shipments you don't have to activate another pickup requests. If
there are huge or heavy shipments, please order pick-up separately.
Please choose „Pickup request“ if you would like to raise a pickup booking together with your shipment
request:
Pickup can requested for the
sameday or scheduled 5 days
in advance .
Please choose the pickup
date from the dropdown
menu
Please specify the pickup
location (Gate, floor etc.)
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Schritt 3: Define a shipment
To complete the shipment details please define the content description, number of pieces and
optional services
Please make sure that you enter a
clear content description in English.
Number of pieces can be defined via
dropdown list. Please enter
dimensions and weight for each piece.
Saturday Delivery is available as
optional service.
If you need to send dutiable material,
please tick the box “Dutiable
content?” and define the shipment
value and the currency.
Please click on „product validation“
after complete acquisition.
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Schritt 4: Book shipment
Product selection – customer reference – pickup time window
All available products are displayed
including the delivery date. If you
want to change the delivery date,
you can choose another pickup date
on page 1.
Attention: you are not allowed to
select Medical Express or Economy
Select!
The pickup time window can be
adjusted to 90 min for EXPRESS
from the latest pickup time
The latest pickup time depends on
the pickup address
Attention: Pickup time window is
default Central European Time!
Pickup booking in China, next day
must be selected!
Finally you can book
the shipment
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Schritt 5: Print of shipping label
After the successful booking the shipment details are
visible. If you raised a pickup booking together with the
shipment the pickup booking reference will be displayed as
well. If you would like to check the pickup status or need to
cancel the pickup, please contact the DHL customer
service at the pickup country and provide this booking
reference to identify the right pickup order.
Print of
shipping label
Send label via mail
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DHL EPP: Shipping Label and Shipment details
Sample for shipping label
Shipment details
The button „Last Shipment“ is visible as soon as you have
created a shipment. The button is only visible for the current
session.
If you logout or close the window, the shipments details and
the label are no longer available.
Please print out one label for each
piece of your shipment, the following
Archive Document can be used to ask
DHL Courier to sign the pickup.
Tracking via www.dhl.com
http://www.dhl.com/en/express/tracking.html
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DHL EPP: Postcode search
You can check transit times and validate your address data via „Postcode search“
Postcode validation for
shipper and receiver address
Transit Time calculation based
on product
Display of latest booking and
pickup time based on shipping
address
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DHL EPP: Support
For questions regarding the handling of DHL Express Premium Portal
please contact:
Technical support for DHL Express Premium Portal (EPP) via
email:
(Mo.-Fr., 09:00 – 18:00)
eSolution.Support@dhl.com
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