Quality Assurance vs Quality Control
• Quality control and quality assurance are important concepts, yet
most project managers have only a vague understanding of the
meanings and the differences between these terms.
• Quality Assurance –
 Quality assurance activities are focused on the process used to
create the deliverable.
 periodically evaluating overall project performance to ensure the
project will satisfy the relevant quality standards.
• Quality Control –
 Quality control activities are focused on the deliverable itself
 monitoring specific project results to ensure that they comply with
the relevant quality standards
BSBPMG505A Manage Project Quality
8.2 Perform Quality Assurance
• The process of executing the quality assurance processes
that have been designed during planning.
• Quality processes that are applied during the development
of products and deliverables.
• Always the responsibility of the Project Manager, but often
there are internal quality assurance departments that will
offer assistance in standards and execution.
• Associated with continuous process improvement
• Occurs during Execution
Monitor
Initiation
Planning Execution
Close
Control
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.2 Perform Quality Assurance
• Inputs to Perform Quality Assurance
 Quality Management Plan
 Process Improvement Plan – advanced technique
 Quality Metrics
 Work Performance Information
 Status Information
 Quality Control Measurements
• Tools and techniques included in Quality Introduction in
the Learning Program.
Monitor
Initiation
Planning Execution
Close
Control
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.2 Perform Quality Assurance
• Outputs of this process include –
 Updates to Quality Standards
 Change Requests
 Defect Reports and Defect Register
 Updates to Quality Management Plan
 Updates to Schedule Management Plan
 Updates to Cost Management Plan
 Quality Audit and Status Reports
Monitor
 Updates to Training Plans
Initiation
Planning Execution
Close
 Updates to Process Documentation
Control
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.3 Perform Quality Control
• The process of executing the quality control processes that have been
designed during planning.
• Quality monitoring and sign off processes that are applied on
completion of deliverables and products during execution of the
project.
• Quality monitoring and sign off processes that are applied upon
completion of the entire project to determine overall success against
both performance measures and quality requirements.
• Always the responsibility of the Project Manager, but often there are
internal quality control departments that will offer assistance, e.g.
many IT departments have separate software testing teams.
• Associated with continuous process improvement
• Occurs during Monitoring and Control
Initiation
Monitor
Planning Execution
Close
Control
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.3 Perform Quality Control
• Inputs to Perform Quality Control
 Quality Management Plan
 Quality Metrics
 Quality Checklists
 Work Performance Information
 Status Information
 Approved Change Requests
 Products and Deliverables for review and testing
 Quality standards and policies
 Defect reporting procedures
• Tools and techniques included in Quality Introduction in
the Learning Program.
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality
8.3 Perform Quality Control
• Outputs of this process include –
 Quality Control Measurements
 New Change Requests
 Validated Change Requests
 Validated Defect Repairs
 Validated and signed off Products and Deliverables
 Completed Checklists
 Lessons Learned
 Updates to Quality Management Plan
Monitor
 Updates to Process Improvement Management Plan
 Updates to Quality Standards
Initiation
Planning Execution
Close
Control
Adapted from PMBOK 4th Edition
BSBPMG505A Manage Project Quality