Nutrition Services Support
Vocabulary
POS – Point of Sale (Alana or Old POS)
Keypads - Ned or Fred
SCMP – Revenue Control software or Kitchen PC.
USB to Serial adapter - name says it all
Serial to RJ-11 adapter
Straight Cable –
Crossed Cable Reversed Cable –
RJ45 vs RJ11 Cable Overlay – Names of available items for sale on POS
Day End - SCMP process that creates daily backup
WAN Upload – SCMP Backup that is uploaded to a mapped
network drive P:\
Wireless Wallet – WiFi device used to connect a POS to a wireless
access point.
“P-Drive” – A mapped network drive that schools upload data to.
Vocabulary
POS – Point of Sale (Alana or Old POS)
Alana
Old POS
Vocabulary
Keypads- Ned or Fred
FRED
NED
FRED – DIP Switch
Vocabulary
USB to Serial adapter- name says it all
Serial to RJ-11 adapter
Straight Cable Crossed Cable Reversed Cable RJ45 – RJ11 Cable
Vocabulary
Wireless Wallet – WiFi device used to connect a
POS to a wireless access point.
Setup 1- PC (Graphic POS)
OLD -The kitchen computer is rolled out to
the cafeteria on a cart. USB to Serial
adapters and serial to RJ-11 adapters
connect the keypads to the PC (Fred
keypads)
NEW- The kitchen computer is rolled out
to the cafeteria on a cart. USB cable
connects the computer to the new keypad
(NED)
Setup 1- PC (Graphic POS)
Setup 1-PC (Graphic POS)
If you have only one POS … but if you have two
POS’s then use the USB to serial adapters
Setup 2 – Wired
Wiring has been run directly from the kitchen
office PC to the cafeteria floor jacks. If there are
more than 2 POSs in the cafeteria 8 com cards
have been installed in the PCs.
Old POS units use RJ-11 cables connected from
the PC port on the POS to the floor jack
(Straight, Crossed, or Reversed)
Alana POS units use cable with an RJ-45 end
connected to the Alana (PC port) and a RJ-11on
other end connected to the floor.
Setup 2 - Wired
Setup 3 – Wired on LAN
Alana POS connects to the Kitchen PC on
the network. The kitchen PC and Alana
have been configured with static IP
address.
Kitchen PC – 10.X.7.100
Alana -10.X.7.98
Setup 3- Wired on LAN
Wireless on LAN SETUP
Alana POS connects to the Kitchen PC on
the network. The kitchen PC and Alana
have been configured with static IP
address.
Kitchen PC – 10.X.7.100
WiFi Wallet – 10.X.7.99, 10.X.7.97, ……
Alana -10.X.7.98, 10.x.7.96, ……
When setting up printers please go in
order rather that setting them all over the
10.x.7.x range. Keep 10.x.7.80 –
10.x.7.100 open if possible.
Basic Troubleshooting
Valid IP address?
Is the problem Spyware or Virus related?
Do NOT run Spybot on any Nutrition
Services PC!!!!!!!
Is the floor jack dirty, corroded or
damaged
Are the cables corroded or damaged
MORE TROUBLESHOOTING
A TRIAL AND ERROR CRITERIA
Check cabling, connections and jacks
Restart POS and PC
Bad cables? Change cables, make sure using
the same type as you replace
Replace POS
Replace keypad
Windows update, scan for viruses, spyware
Common Problems / Fixes
Fatal Error when opening SCMP- Call
PCS Inc (800) 247-3061 Ext. 3
Caused by the PC getting shut off while
SCMP is open. Corrupt database.
Wireless PC time out – Cycle the power
on the wireless unit. Check to make sure
the Wireless access point is on and
working. Use a laptop in the area to check
wireless signal strength.