The Economy The Economy Staff Panel Stan Edde Chief Operating Officer The Economy 535 Portwall Year of Change The Economy Got it covered: Bigger building budget The Economy Unhappy Surprise • Transportation • Food costs The Economy Higher Food Cost 8¢/lb 13¢/lb Potatoes VAP: Value Added Processing Economy A The Lot of Potatoes FY10 3.2M FY11 3.5M FY12 4.3M The USDA Economy FY11 FY12 17M lbs 11M lbs 36% decrease The Increases Economy Fee Starting July 2, 2012 The Economy Handling Fee Non-protein Protein 16¢/lb 19¢/lb The Economy Re-Stocking Fee $35 For orders not picked up The Economy Produce VAP Fee 4¢/lb The Economy Special Delivery Fee $30 For drop-off The Economy Delivery Fee Up to 5 pallets Up to 10 pallets Up to 15 pallets Up to 20 pallets $75 $125 $165 $200 The Economy Regular Delivery Fee Minimum 1,000 lbs $60 (no change) Base rate Over 1,000 lbs 4¢/lb $300 Maximum The Economy Less Than National Allows Feeding America 10¢/lb Delivery fee ceiling HFB 4¢/lb The Economy Thank You For being our partner Your questions and comments Terence Franklin Laurence Laliberte Agency Services Inventory Steve Kirkpatrick Albert Chambers Controller Transportation Rodney Dickerson Amy Ragan Operations Development The Economy Agency Express • Editing of submitted food orders • Why is it so hard to get food orders to go through the system without calling and getting help from HFB staff? The Economy Quality Control • Bagging of rice and beans, flimsy bags and inconsistent weights • Paying for food with 1-yr expiration dates. • Kroger meat being 2 months after expiration date. The Economy Quality Control • Why can't we get the supplies like we used to? You don't know what to order, you don't get what you ordered anyway. • When we receive "Best by Date" items (Frozen+Boxed+Canned), what is the "shelf" life or safe date range to discard? The Economy Food Fairs • Dairy? • Canned goods The Economy Customer Service • Better communication from food bank agency personnel The Economy Customer Service • Needs to employ an outside firm to survey agencies about whether the HFB is effectively meeting its goals of service to the agencies. The Economy Customer Service • Assist agencies in understanding the monthly statement: debits and credits • Due to the credit limit, can we get faster turnaround on invoices • Agency monthly statements are not coming in a timely fashion to stay current with invoices. The Economy Customer Service • How can we get smaller amounts than 500 lb pallets of produce? • Personnel changes are constant on the dock level. Inexperienced forklift drivers create danger to staff, agencies and volunteers. The only constant is Ison! He is great. The Economy Customer Service • I miss the contact with agency services. They are great; I just do not see them enough. The Economy Inventory • Availability of produce on the shopping list • Quality of produce • Lack of hamburger meat The Economy Inventory • When placing orders for food sometimes items are listed as entrée self-heating or family boxes. Is it possible to have details of what is included on those boxes instead of being surprised when the orders arrive? • Do you offer special foods for seniors? Like senior boxes? The Economy Strategic Direction • What does the HFB see as the future for small scale pantries? Does HFB see consolidation of smaller pantries as a desirable alternative? The Economy Strategic Direction • We've been told and want it clarified/ruled out. Larger pantries have 1st choice, best choice of all items. This is to run out smaller pantries Smaller pantries get broken, out of date, “bad" food items when others get the "best". The Economy Resources • How often do you promote or inform agencies about grants? • How does the FB decide on allocations such as refrigators, freezers and other FB allocations? • Are there any or will there be any collaborative grant opportunities? The Economy Resources • What can the Houston Food Bank do to help us get the City of Houston to rollback the over 300% increase in the food permit fee? This increase cuts directly into the limited cash donations we have to pay for food, and for smaller pantries especially, this is a real hardship. PLEASE HELP!! The Economy