Office 365 ProPlus
Troubleshooting Installations and
Updates
Office 365 ProPlus Deployment Track
Time
Day 1: 2.00pm – 2:45pm
Day 1: 3:30pm – 4:45pm
Day 1: 4:45pm – 6:30pm
Day 2: 9:30am – 10:45am
Day 2: 1:15pm – 2:30pm
Day 2: 2:45pm – 4:00pm
Day 2: 4:15pm – 5:30pm
Track
Introduction to Office 365 ProPlus
LAB: Install and configure AADSync
Planning & Deployment - Part 1
LAB: ODT & Shared computer activation
Ask the Experts Reception
Planning & Deployment - Part 2
LAB: Deploy Office using SCCM
Managing Updates
LAB: Update Office through Group Policy
Office Telemetry and Compatibility
LAB: Using Telemetry Dashboard
Troubleshooting Installations & Updates
Agenda
Logging
Installation
Activation
Coexistence
Repairing
Uninstalling
Audit Logs
Installation
Application Launch / Sign in
Activation
ULS Logging
TCO Logging
OSPP Logging
Used for identifying
Installation errors
Used for identifying
Launch or Sign in errors
Used for identifying
Installation errors
Installation flow
Setup.exe
Basic
Prereqs
OfficeClickToRun.exe
(user mode)
Download
and Run
C2R Client
Full
Prereqs
Install the
ClickToRunSvc
Launch First
Run
Experience
OfficeClickToRun.exe
(system mode)
Streaming
Configuration
Integration
This service continues running for the life of the product
Last Run
task
Install Logs
Installation
Enabling C2R Logging:
reg add HKLM\SOFTWARE\Microsoft\ClickToRun\Override
/v LogLevel /t REG_DWORD /d 3 /f
ULS Logging
Logs get created during install, updates, etc.
Located in the %windir%\temp and %temp% folders
File name is of the format: <MachineName>*.log
Errors can be found by looking for log lines with “Unexpected”
verbosity level
Demo
ULS Logging
Office 365 ProPlus Activation Activities
Initial registration/activation
Subscription status check
Product Key management
Details:
Details:
Details:
•
Frequency: One time, at signin
•
Frequency: Daily*
•
Frequency: Once/month*
•
“Heartbeat” to check if
subscription is active or has
changed
•
Occurs during subscription
status check
•
Updates product key
information
Data sent:
•
User ID
•
Enabled via scheduled task
•
Product Key
•
Must succeed once per 30 days
•
Extends product usage
•
Computer Name
•
•
•
Machine ID
Connects to Office Licensing
Service (OLS)
Connects to Activation and
Validation Service (AVS)
Data sent:
•
Product Key
Data sent:
•
Product Key
Licensing and activation data sent to Office 365 by Office 365 ProPlus
* Subject to Change
Ports, Protocols, and URLs Used by Office 365 ProPlus
Office 365 URLs and IP address
ranges
Important: Anonymous access to these URLs is required
Application Launch / Sign in Logs
Application Launch / Sign in
Enabling TCO Logging:
reg add HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Debug /v
TCOTrace /t REG_DWORD /d 1 /f
TCO Logging
Logs gets created upon application launch
Located in the %temp% folder
File name is of the format: <appname>.exe.log
Search for “unexpected” or “failure”
Demo
TCO Logging
Activation Logs
Activation
OSPP Logging
Software Protection Platform (SPPsvc) is a Windows 8.x service
responsible for activation
Office installs a script (ospp.vbs) with a series of activation related
switches. Common ones are:
• /dstatus
• /act
Once activated Office uses the SPPsvc to renew the activation
Demo
ULS OSPP Logging
Coexistence
With Previous Version of Office
Coexistence with previous versions of Office (2003, 2007, 2010) is
supported but not recommended
Common issues in coexistence state arise around shared extension
points (such as file type associations) for which there can be only one
owner
Previous versions of Office
Switching between different versions may cause a repair to be
triggered to retake these extensions
Coexistence
With Previous Version of Office
To prevent most file association issues:
Office 2007:
http://support.microsoft.com/KB/2596620
http://support.microsoft.com/KB/2767916
Previous versions of Office
Office 2010:
Service Pack 2
Repairing
QuickQuick
Repair
Repair
Local repair that fixes file
type associations, shortcuts
and other extensions
Online Repair
Remove and then reinstall
Office 365 ProPlus from the
latest build available on the
CDN using default settings
Rollback
Use the OfficeC2rClient.exe
to update/downgrade to a
defined build version.
Q&A
Common discussion points
 Configuration XML
 Proxy requirements
 Delta binary compression
 Permissions required
 ISV add-in code
 Updates stored locally