Facebook is a social network that has taken the internet by storm. It’s a place for people to connect, share information, promote businesses, and build relationships and credibility. If used properly, Facebook can serve as a great marketing tool and help you recruit coaches and recommend products. If you want to become successful in this business, you have to build relationships with people, both online and offline. Facebook is different than other social networking sites in that when someone adds you as a “friend,” for whatever reason they feel like they now have a connection with you and know you on a personal level. When you establish relationships, build trust and credibility, over time people will listen to your recommendations. Most new coaches have a hard time understanding the difference between selling and recommending. ◦ When you “sell” something, people feel you’re doing it for your own benefit. ◦ When you “recommend” something, people feel you’re trying to help them. ◦ There is a BIG difference! It’s important that you become a product of the product, meaning you use something, understand the value in it, and then recommend it to others. ◦ Your passion and confidence when talking about a product will lead to others having confidence in you. ◦ Recommend the products and coaching opportunity like you recommend a good movie, doctor, etc. If something doesn’t work for you, don’t recommend it. When people know you’re a Beachbody Coach and earn commission from Beachbody products, and you recommend a non-Beachbody product, that builds trust, so when you do recommend a Beachbody product, they know it works and will get involved. ◦ Be honest with people. If you don’t a like product, tell them. Approach people with the intent to help them, not sell to them. Truly believe that Beachbody products can help change lives, and others will believe as well. Don’t change who you are just because you’re now a Beachbody Coach. Show people you’re normal, have flaws, struggle, and fail. ◦ This way people know you’re human. ◦ I will send emails to my customers letting them know I struggled on the diet/workouts because the more you relate to them, the better you will be at relationship building. ◦ You can talk about your failures, but mention how you have learned from them and moved forward. Gives people hope. The best thing you can do for your business is treat the people you coach and talk to as friends, not customers or potential customers. Be positive! Positivity spreads like wildfire and makes people feel great. ◦ When posting on Facebook, keep posts positive because nobody likes negativity. Go to Facebook.com, and fill out the necessary information to get signed up. Next, you will need to adjust some settings. To do so, go to “My Account” in the upper right hand corner and select “Account Settings.” Once there, the first thing you will need to do is update your username. ◦ Right next to “username,” click “change,” and then create a short, easy username. ◦ This is important for sharing purposes. Your Facebook link will become facebook.com/(username). Next, update your privacy settings. ◦ Click “manage” in the privacy section and adjust the settings how you please. If you want, you can have all Facebook notifications sent to your phone. ◦ This is great if you’re expecting a message while away from your computer. To do so, go to “Account,” “Account Settings,” and then “Mobile.” Adjust the settings. Next, you will need to update your profile with all the necessary information. Click on “Profile” at the top right hand corner, and right under your picture select “Info.” Update your employer information to include Beachbody and what you do as a Beachbody Coach. ◦ See next slide. Scroll down and edit your “Basic Information.” ◦ Be sure to include all of your website links. Blog, Shakeology site, etc. Make sure you update your contact information as well, and include your website links again. Fill out the rest of your profile. Use bit.ly to shorten links and keep track of clicks Being a product of the product and getting results with Beachbody products is important for marketing purposes. If you have a great transformation, use one of your “after” pictures as your profile picture. ◦ If you don’t, use a picture showing you having fun! On your profile page, select “Edit Profile” under your name, and then select “Profile Picture” on the left. You can now upload a picture from your computer. Stay away from any profile pictures that would tarnish your image, such as pictures with alcohol. See next slide. You’re going to want to create a picture album of your “before” and “after” photos if you have them. On your profile page, select “Photos,” and then “Upload Photos” in the top right hand corner. The same rule for the profile picture applies to any albums that you create, and you don’t want to upload anything that will tarnish your image. Be sure to include any photos with Beachbody celebs like Tony Horton, Carl Daikeler, and Chalene Johnson. Also include pictures of you doing Beachbody workouts and using Beachbody products for credibility. See next slide. People love videos, especially ones with product reviews, transformation pictures, workout and diet tips, and transformation stories. Whenever you create a video, be sure to include your website name at the beginning and end. ◦ I use Windows Movie Maker to create all of my videos. To upload a video onto Facebook, right next to “Share” select “Video,” and then “Upload a Video.” See next slide. It’s important that you try to update your status each hour. ◦ Use Hootsuite to schedule your posts. There is a separate training on how to use Hootsuite. Make sure you respond to any comments on your posts in a timely manner. ◦ Remember, the more conversations you engage in, the more relationships you will build. Be enthusiastic, passionate, and positive! ◦ People don’t like to surround themselves with negativity. Adding links to your Beachbody shop page. Talking about how others can save 25% as a coach. Telling people to contact you to learn more about Beachbody products. Talking about nothing but Beachbody. Telling people that they need to join your team. Saying that you have a business opportunity. Mentioning how to add you as their free coach. "Recruit" other coach's customers. ◦ If you're carrying on a conversation with someone, then you can mention this, but try to do this through messaging. ◦ This happened to me in the past, and I reported that person to Beachbody. It's against company rules, so be careful with this. Talk about your story and success WITHOUT posting links. Post fitness and health tips. Talk about other people's success stories, preferably your family and friends, with different Beachbody products. Ask questions to spark conversation. For example, "What's on your to-do-list for the day?" or "How many of you are watching Vampire Diaries tonight?" Keep a balance between personal and business posts. Posting links to your blog posts. ◦ People want to know you! ◦ People don’t perceive blogs as “salesy.” ◦ Use bit.ly to keep track of clicks. Posting links to attend a Business Opportunity Webinar. Spending about a half hour on Facebook Chat. ◦ Many of my coaches and customers have come from me talking about the opportunity through Facebook chat. Asking questions sparks conversation It’s important that you respond to all Facebook messages within 24 hours that you receive them. ◦ This has been something I have done since day 1, and many people respect that and make me their coach because of doing so. ◦ If not, they will find a coach who will. There are many questions that people will ask you through messaging instead of posting on your wall because of the fear of being embarrassed. Good place to talk to people about making you their coach and about the coaching opportunity. If you already have an existing customer base, run a customer report in your coach office and then look them up to see if they are on Facebook. I have found that the customers who don’t respond to your emails will respond to your Facebook messages. ◦ Many times the Beachbody bulk emails go directly into people’s spam folders. ◦ Customers love when you reach out to them individually instead of through a bulk email. There is a feature on Facebook that allows you to create an event and invite people. ◦ It can be a challenge, accountability group, or even an actual local event. i.e. We created an event not too long ago for anyone who wanted to join us for 90 days of P90X, and had about 120 “attend” the event. This is a good way to invite your customers, prospects, and coaches to any Corporate Beachbody Events or Home Parties. On your Home Page, in the right hand column there is an “Events” section, and right underneath that is a blank box. To create an event, just click on it. See next slide. Facebook notes are a lot like blog posts, but you have the ability to tag people in them. ◦ i.e. You can create a note about your top supplements and then tag some of your customers. To create a note, go to your profile page, and then select “Notes” under your profile picture. Next, go to the top right hand corner and select “Write a Note.” Once you’re done writing the note, you can tag whoever you want by typing in the name in the “Tags.” See next slide. A “Like” page is a Facebook profile that allows people to “Like” you instead of adding you as a friend. Many people feel that they should have a separate “Like” Page for strictly the Beachbody business, but it’s important to still keep a balance between personal and business posts. There are a few differences between “Like” pages and personal pages: 1. “Like” pages allow unlimited “likes” while personal pages have a 5,000 friend limit. 2. “Like” pages are optimized, meaning they are picked up by search engines, while personal pages are not. 3. “Like” pages don’t allow personal messages while personal pages do. First, sign out of Facebook. Next, under “Sign Up,” click on “Create a page for a celebrity, band or business.” Under “Create a page for a:” select “Artist, band or public figure.” For the “Page Name” box, put your name. ◦ It’s important that you use ONLY your name for branding purposes. i.e. Do not use Beachbody Coach “Your Name.” Check the box that says you’re the official representative and click “Create official page.” Be sure to select “public figure” Use your name for branding purposes