Measuring Our Impact:
Lessons from the Field
Washington State
National Association for State
Community Services Programs
Annual Conference
September 12, 2013
Tim Johnstone
Chief Strategy Officer
Hopelink
© 2013 Hopelink
Demonstrating Collective Impact
in Washington State
30 Community Action Partner Agencies
Diverse Communities (Urban, Suburban, Small
Cities & Rural)
© 2013 Hopelink
Goal: To
Demonstrate
the Power and
Effectiveness
of the
Community
Action
Partnership,
Statewide and
in Local, Highly
Diverse
Communities.
© 2013 Hopelink
© 2013 Hopelink
The Hopelink
Model
A Self-Sufficiency Journey
© 2013 Hopelink
Hopelink
880 square miles suburban, small
city and rural poverty.
Vision: A Community Free
Mission: To Promote
of Poverty.
Self-
Sufficiency for All Members of Our
Community; We Help People Make
Lasting Change.
© 2013 Hopelink
Hopelink Model
Self-Sufficiency Journey
Self-Sufficiency Matrix – Life
Domain Focus (Arizona Model)
Self Sufficiency Calculator
(compares to Living Wage Standard)
Alliance for Children & Families
Sponsored Global Literature Review
Internal Client Study – Voice of the Customer and
Asset Building ProcessImprovement.
Hopelink’s Assumptions and Beliefs:
 Self-sufficiency looks different for each person, and is more
than just living wage income.
 People must first be stable to then be able to focus on
making progress toward self-sufficiency.
 People are highly complex and unique – all facets of their
lives must be addressed holistically for them to be
successful and make lasting change in their lives.
 People and families who are equipped to exit poverty most
often do.
 Helping people gain stability, then equipping them with the
tools, skills and knowledge to exit poverty is the best way to
make lasting change for them and the community.
© 2013 Hopelink
Hopelink Model
© 2013 Hopelink
© 2013 Hopelink
Stable
Basic Needs
Secure
To Self-Sufficiency
Hopelink Model for
Client Success:
Equipped to Exit
Poverty
Employable
Resilient
© 2013 Hopelink
© 2013 Hopelink
100% Resource
Adequacy
Hopelink Model
© 2013 Hopelink
Hopelink Model
Washington
State
Community
Action
Circle Diagram
© 2013 Hopelink
Hopelink Model
Washington State
Community Action
Partnership
© 2013 Hopelink
© 2013 Hopelink
Indicators of Success
All Drivers and Prerequisites have Success
Indicators.
Filling “Gaps” by Identifying, Developing and
Testing New Measures and Tools.
“Test Marketing” and Marketing Program
Development (with simplified graphics)
© 2013 Hopelink
Thank you.
Tim Johnstone
Chief Strategy Officer
Hopelink
PO Box 3577
Redmond, WA 98073
425.952.3039
© 2013 Hopelink