SAP Jam Kickoff
Meeting
(your name here)
© Copyright 2013. All rights reserved.
April 11, 2013
Agenda
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What is SAP Jam?
Your Collaboration Business Drivers
Roles and Responsibilities
Organization Overview
Discussion of Champion Groups
• SAP Jam Deployment and Adoption Overview
• Launch Timeline
• Next Steps
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What is SAP Jam?
A social collaboration tool for your organization only. It’s
private, not public, unless you determine to allow external
groups or people to enter by inviting them into a specific
“group” (more later).
What has it been used for?
Most organizations information is scattered among many
places. Email, company website, Sharepoint, Google docs,
file cabinets, etc. SAP Jam allows users to not only store
information, but allows collaboration between groups of
people to get to information quickly. Document housing,
discussions, video-taping, PPP, idea sharing, polls,
assigning tasks, notification to large group of people, all
from one place.
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SAP Jam’s Intended Result
• To drive higher engagement by employees,
customers, vendors.
• One stop shop.
• Company allows an avenue to social
networking without the possibility of
confidential information getting onto public
social spaces like Facebook, Linkedin, Twitter
and Texting.
• Bridge generational gaps.
• Reinforce company culture.
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Most Common and Interesting Use
Cases
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Employee Onboarding
Project tracking and SF implementation
Sales Collaboration
Informal Learning
Ask the Experts
Groups for Organizations/Departments
Office-specific Information
SAP Jam + LMS
Recruiting
Peer to Peer Support
“Quality of life” groups
Blogs from the CEO, Execs
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Collaboration Business Drivers
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Describe what your drivers may be for using SAP Jam
What tools are in place today?
What’s working today? What’s not?
Do you have resources (staff) who can take the time to
implement and drive the tool?
• What is your definition of a successful rollout?
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Roles and Responsibilities
Sponsor
Project Manager
Coordinate Meetings
Track Issues and Rollout Readiness
Champions
Types of Champions
Key Contributors, Thought Leaders
Content Generators
Social Networking Enthusiasts
Bridges – long tenured individuals , who have worked in different places in the
company
Cross-functional, spanning your target organization
Include members of IT, HR and Management to ensure buy-in
Communication and Training Plan Owners
Administrators
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Organization Overview
•Discussion of SAP Jam main Administrator
•Discussion of SAP Jam Communication Plan Owner
•Discussion of Champions (see definition on next slide)
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Champion Definition
What is a SAP Jam Champion
A SAP Jam Champion is a person who has been chosen to lead a
SAP Jam group. Champions may be selected because they have
deep expertise in an area of the company (such as a product
expert or a process expert), or because they provide a large
amount of content that is used by others, such as a Marketing or
HR person. They may be technology enthusiasts who are eager
to use their social networking skills in a business environment.
Or, they may be people who would be interested in creating a
blog to share their thoughts and expertise with the rest of the
organization. All of these types of Champions add value to the
SAP Jam environment.
SAP Jam Deployment Overview
Prepare
Realize
Verify
Launch
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SAP Jam Prepare Overview
Prepare
Realize
Verify
Launch
1. Review Business Drivers for Collaboration
2. Provide information on how the product works
3. Define Project Roles and Responsibilities
4. Discuss Champions Workshop Groupings
5. Discuss Desired Launch Date
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SAP Jam Realize Overview
Prepare
Realize
1. Create Communication Plan
2. Recruit Champions
Finalize Champion Groups
Initial Communication to Management
3. Schedule Champions Collaboration
Workshop
4. Hold Collaboration Workshops
SAP Jam Overview
Best Practices
Sample Use Cases
Verify
Launch
5. Champions Create Initial Groups and
Content
6. Adoption Metric Discussion
7. Finalize Launch Plan
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SAP Jam Verify Overview
Prepare
1.
2
3.
4.
Realize
Verify
Launch
System Testing and People Readiness
Champions Continue to add Content
Adoption Metric Discussion
Customer is continuing to develop their training and execution plan
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SAP Jam Launch Overview
Prepare
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2.
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5.
6.
Realize
Verify
Launch
End User Training Plan
Administration Training is confirmed
Introduction to Customer Success Team
Roll Out Checklist Review
Champions invite users into SAP Jam
Monitor Adoption
•Review adoption metrics
•Qualitative feedback from champions
•Strategies for addressing areas with low adoption
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Launch Timeline
Steps
Timeline
Kickoff Meeting with Key Players
Recruit Champions
Collaboration Workshop
Best Practices
Examples
Product Overview
Brainstorming on Collaboration Use Cases
Define Success Metrics
Champions create initial groups and content
Collaboration Workshop Follow-up
Train Administrators
Go-Live Checklist Meeting
Monitor Adoption
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Overview of Major Meetings
• Kickoff meeting (formal with all team members, including HR, IT,
member of executive team)
• Communication meeting (SF provides templates to communicate to
organization)
• Champions workshop (2 hour)
• Administrator training (30 min & a video to self-review)
• Train the trainer session (train future trainers – extensive slide deck)
• Adoption and reporting meeting
• Handover to Customer Success meeting
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Next Steps
1. Identify when SAP Jam launch is desired
2. Coordinate the creation of the SAP Jam instance (PS
responsibility)
3. Identify main SAP Jam Administrator
4. Identify Communication Plan Owner
Schedule Meeting on Communication Plan
5. Recruit Champions
Finalize Champions Groups (A Lead Champion and helpers)
Schedule Champions Workshop
6. Finalize Launch Plan
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Q&A’s
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Thank You!
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