Thinking About Workload
Choose a context:
You want to cut your staff in half. Your
phone sales staff will now drive your
delivery vehicles while making sales calls.
You want your remotely piloted aircraft
(RPA) pilots to increase the number of
RPAs they fly at one time from 2 to 4.
Choose your own.
Thinking About Workload
Choose one or more subjective workload assessment
methods to use or adapt for use
and
Explain how the method addresses the issues on the
next slide
OR
Explain how you are adapting the method to address
issues on the next slide.
Thinking About Workload
How can you ensure the method is assessing workload, not
situation awareness or some other construct?
How will you know that workload is truly too high and
something needs to change?
How will you detect an unsafe use of strategies for cognitive
efficiency? (Ex: reliance on schemas, stereotypes, and
automaticity)
How will you predict what workload will be after a period of
acclimation? How will you counter the argument that your
people will learn to cope with the workload?