Steps Services Can Take to Prepare
Families for NDIS Plan
Mauren Flynn, National Respite
23 July, 2014
The Project…
Aim:
1. In a table, collate the steps services need to take, in what order and when,
and the resources that currently exist to help services prepare clients and
families for an NDIS plan
2. Identify resource gaps and tailor resources for respite services
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Began the ‘Services Preparing Families’ project with a working party:
Two trial site services (Barwon and Hunter)
Two non-trial site services
ARAFMI NSW
Carers NSW
Findings: Steps Services Can Take Generally
1. Understand the language of the NDIS:
Resources:
 NDIA website – Support Clusters and Pricing, Guidelines
 National Respite Resources
2. Check that your organisation ‘s policies and documentation are
NDIS ready
Resources:
 NDIA Website – Service Agreement booklet and examples
 Trial site provider de-identified Service Agreement examples
 Trial site provider de-identified Client referral form
Findings: Steps Services Can Take With Client and Families
1. Keep an eye out for workshops and sessions that you can share in your
organisation’s bulletin
Resources:
 Grouped nationally and by state
2. Create a new role within the organization for an NDIS Liaison Officer or
similar who can assist families to prepare and understand supports.
Resources:
 Case studies in development
Steps Services Can Take With Clients and Families cont.
3. Arrange phone or face to face meetings with clients and families:
Resources:
 NDIA website – adult and children’s checklist, easy language version of the
planning process
 Examples of service provider booklets for face to face/phone meetings
4. Run workshops that explain the general principles of the NDIS to families and
clients.
Resources:
 Example NDIS plan
Possible Resource Gaps
• CALD communities
• People with psychosocial disability and their carers
• State based resources outside of NSW and ACT
• Others?
Contact:
www.nationalrespiteaustralia.com.au
http://nationalrespiteaustralia.com.au/news/national-respite-services-preparingfamilies-project/
Contact:
Maureen Flynn
Policy and Membership Officer
National Respite
(02) 9789 1349
Maureen.flynn@nationalrespite.com.au
NDIS resources for carers
Carers NSW
23 October 2014
Consultation
• Feedback from carers and service providers
• Resource consultation in Newcastle
• Surveys of Carers NSW staff and carer representatives
• Carers NSW 2014 Carer Survey
• Analysis of existing policies, information and resources
Information gaps
• Plain language explanation of key terms and concepts
• Practical tips from other carers for preparing for the planning session
• Capacity building tools and resources for preparing for the planning
session and self-managing supports
• Information about carers’ entitlements and self-advocacy principles
Carers NSW resources
• Information and resources on Carers NSW website
(www.carersnsw.org.au → Advice for carers → NDIS)
• Planned fact sheet topics:
• What is the NDIS?
• Where do carers fit?
• How can carers prepare?
• NDIS checklist
• Tips from carers
• Carer stories
• What if the person I care for is not eligible?
• What if I have a problem?
Your ideas and feedback are welcome!
Sarah Judd
Policy & Development Officer
Carers NSW
sarahj@carersnsw.org.au
(02) 9280 4744
Feedback…
• Are there resources
missing?
• What else would help?