QAD Quality Management System Software
QAD and The Quality Management System (QMS)
Bob Herdoiza, President, CEBOS, a division of QAD
Top Five Quality Failures of All Time
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Three Mile Island
At the time of safety discussions!
Worst disaster in US history
Preventable with controls
 Auxiliary coolant values shut
 Failure resulted in no coolant
 Human error
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Top Five Quality Failures of All Time
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Hubbell Telescope
Great idea until….
Images a bit better than from earth
Most precisely ground mirror…
Negative tests ignored
$$$$
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Top Five Quality Failures of All Time
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iPhone 4
Calls dropped
Touching it in a certain spot…
Market dominance at stake
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Top Five Quality Failures of All Time
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Teton Dam
Just completed
Collapsed and flooded 6 miles canyon
Improper materials used
Spillway gates blocked with sheet metal
Routine maintenance scheduled, yet…
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Top Five Quality Failures of All Time
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Nominate the entire 70s US auto Industry?
Built cars in the 70s that wanted in the 60s
Ford Pinto
Unreliable after 40 – 50k miles
Design flaws made it dangerous
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QAD and the Quality Management System
Agenda
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QAD and CEBOS
Integration Capabilities
The Effective Enterprise and the QMS
Benefits
Open Discussion
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QAD and the Quality Management System
Who Is CEBOS?
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18 Year Old Software Company
Approximately 350 Active Deployments
Currently supporting 12 languages
Serve vertical markets of QAD
Registered to ISO 9001:2008
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QAD and the Quality Management System
What’s CEBOS/QAD Relationship?
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Formerly a CSP Partner Since 2009
Acquired by QAD December 2012
Operating as a Division of QAD
Enhance QAD Enterprise Applications
Effective Enterprise
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QAD and the Quality Management System
Customers
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QAD and the Quality Management System
Product Overview
Document Control
Dashboard Reporting
Training Tracking
Corrective Action /
Nonconformance
Audit Management
Project
Management
Gage Calibration
APQP, PPAP, Risk
Management
Maintenance /
Tooling
Quality Data
Collection
Supplier
Management
• Comply with quality standards (ISO, TS, AS, FDA, etc.)
• Integrate related quality processes and QAD
• Automate required business processes
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QAD and the Quality Management System
CEBOS’ Product MQ1
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QAD and the Quality Management System
Integration
E-Sync
QXTD
MQ1
XML
E-Sync
Integration
Functional
Functional
Description
Description
• Compare external data source
• Standard
with MQ1 XML
database
web services
• Standard
Add any missing
interface
records
functions
to MQ1
• Verification
Update existing
of receipt
records
between
in MQ1
• services
Library of items to synchronize
Integration
• Push/Pull Data
Toolkit
XML File
Transfer
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QAD and the Quality Management System
Integration
Best-in-Class manufacturers are creating closed loop quality
management by implementing QMS at an enterprise-wide level and
establishing real-time interoperability with PLM, MOM, and SCM
technology.
- Aberdeen June 2011 “Closed Loop Quality Management”
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QAD and the Quality Management System
One Way Integration Examples
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Employee names
Employee positions
Equipment
Part numbers
Customers
Suppliers
Supplied goods
Pieces shipped
Pieces produced
Defect information
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QAD and the Quality Management System
Integration Points
• Incoming Inspection (QAD  MQ1)
- Receiving triggers inspection
• In-process Inspection (QAD  MQ1)
- Move between operations triggers an inspection
• Defect Log to inventory (MQ1QAD/QADMQ1)
- Recording a defect moves material to MRB in QAD
- Material is moved to MRB, a defect is created
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QAD and the Quality Management System
Integration Points
• Customer Complaint
- Complaint call logged in QAD, CAPA created in MQ1
• Training Check
- Operator training validation check before work
• Calibration Check
- Gage calibration validation before use in QAD
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Integrating QAD and the Quality Management System
QAD / Quality Management Integration
• ALT
- QAD  MQ1
• Customers
• Suppliers
• Products
- MQ1  QAD
• Documents  Part
Master (e.g., Dwgs,
SOPs, OI, etc.)
• Lang Mekra /
Endologix (piloting)
- QADMQ1QAD
• Receiving  Incoming
Inspection  CAPA
• Build  In-process
Inspection  CAPA
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QAD and the Quality Management System
The Effective Enterprise - Why QMS?
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QAD and the Quality Management System
The Effective Enterprise – Current Challenges
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QAD and the Quality Management System
The Effective Enterprise – Current Challenges
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QAD and the Quality Management System
The Effective Enterprise – Current Challenges
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QAD and the Quality Management System
The Effective Enterprise – Current Challenges
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QAD and the Quality Management System
The Effective Enterprise – Current Challenges
Quality
Environmental
Health & Safety
Doc’s
Doc’s
Doc’s
Training
Training
Training
CAPA
CAPA
CAPA
Audits
Audits
Audits
Supplier
Supplier
Supplier
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QAD and the Quality Management System
What enables an Effective Enterprise?
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QAD and the Quality Management System
Document control
New
Document
Document
Type
Archive
Previous
Approval
Publish
Document
Training
required?
Change
Request
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QAD and the Quality Management System
Document Control
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QAD and the Quality Management System
Traceability and SPC
Test 1
Test 2
Test 3
Inspection
Plan
Inspection Event
Failure
(NCR/CAPA)
Result 1
SPC
Result 2
SPC
Result 3
SPC
FMEA
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QAD and the Quality Management System
Traceability and SPC
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QAD and the Quality Management System
NC / CAPA
Corrective Action
Step 1
Checklist
Step 2
Step…
Problem
Template
Nonconformance
Step 2
Step 2
RMA, Complaint…
Steps…
Approval
Configurable
Reporting and
Metrics
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QAD and the Quality Management System
NC/CAPA
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QAD and the Quality Management System
APQP
Part Information
Specs / Prints
Process Flow
Standard or Custom
Report Formats
Characteristics
FMEA
Part Approval
Control Plan
Other Supporting
Documents
Data
Collection
Plan
Operator
Instructions
/ Check
Sheets
NonConformances
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QAD and the Quality Management System
APQP / FMEA
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QAD and the Quality Management System
Benefits
• Linkage between modules
• Time 
Total Expected Savings:
3583
448
hours / year
days / year
• Auto follow up / escalation
• Anticipate less audit findings
• Finding other applications for improvement
- Records
- Gage R&R
- Alerts / Deviations
• Intuitive – people want to use it
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QAD and the Quality Management System
Questions & Answers
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Building the
Effective Enterprise
Join us in San Antonio, TX
May 6-9, 2013
Early Bird Ends Soon!
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QAD and the Quality Management System
Next Steps
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Contact your account representative
www.cebos.com
810.534.2222
bob@cebos.com
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QAD and the Quality Management System
www.qad.com
© QAD Inc
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