Dashboarding with IBM Cognos
Cognos User Group
August 5th 2011
Dashboarding with IBM Cognos
Agenda
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CBMS Overview
CBMS Dashboarding Concepts
Dashboard Review
IBM Cognos Technical Overview
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CBMS Overview
 CBMS is an eligibility determination
system that supports 16 programs within
two separate State agencies (CDHS and
HCPF)
 The project is maintained by staff from
OIT, Deloitte and other firms
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Dashboarding with IBM Cognos
CBMS Overview
 Approximately 4,000 users within 64
counties, multiple eligibility sites, CDHS,
HCPF and OIT
 Over 400,000 active cases with over
750,000 programs
 Generating over $3 billion in benefits
annually
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CBMS Dashboard Concepts
Business Intelligence Dashboard
A business intelligence dashboard can be
compared with an automobile. It is intended to
translate complex data into various gauges, maps,
charts, graphs or other visual presentations so that
the end user can quickly assess how well things
are running.
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CBMS Dashboard Concepts
 Multiple Dashboards for various user groups
 Division Directors and Managers
 County Directors and Mangers
 Front-line Workers and Supervisors
 Prioritization of dashboards
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Dashboard Review
 The Workload Management Dashboard is intended to
provide front-line workers with an organizational tool
that will display simple metrics of case activities that
have exceeded certain defined limits, or are
approaching those limits within the CBMS application.
 This dashboard is not intended to be a traditional
executive dashboard that uses fancy graphs, charts
or other types of visual aides to provide trend analysis
or high-level views of key system components.
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Dashboard Review
Requirements
 Provide a simple means of access, and autopopulate based on login ID
 Provide means of supervisory access only
 Daily data refresh
 Drill through for client specific data
 Link to application
 PERFORMANCE!!!
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Dashboard Review
Implementation Strategy
 Proof of Concept
 Phased Pilot
 Monthly phased implementations
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Colorado Benefits Management System
Workload Management Dashboard
<Denver> County
<John Marshall>
Users
Office: <Denver FAD>
Pending Programs
RRR
Case
Program
Kathy Phillips
Overdue
3
5
Bob Tinglestad
Pending
(not overdue)
5
8
Trevor Brown
Pending/Held Benefits
Recurring
Daily
NSDI
Case
3
5
2
Unit: <Marshall Adult>
Received
Overdue
Received
(not overdue)
Not Received
Overdue
Not Received
(not overdue)
Periodic Reporting
Case
Program
10
12
7
7
11
11
125
150
Received
Overdue
Received
(not overdue)
Not Received
Overdue
Not Received
(not overdue)
Case
Program
10
12
7
7
11
11
125
150
Program Outliers
Case Exceptions
Workforce Development
IEVS
Program
5
8
2
Benefit Recovery
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IBM Cognos Technical Overview
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Cognos 8.2
Single Data Model (Framework)
Created IQD for each subject area
Created Single Cube for each subject area
(Transformer)
 Single Package with framework and cubes
 Report Studio used for dashboard, each
subject area, and drill through reports
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IBM Cognos Technical Overview
 Canned Cognos security function used to pull
user signed into application
 Drill through reports done against database, not
cubes
 Performance achieved using roll up tables,
when source tables are too large
 Cubes refresh daily after report environment
refresh has completed
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