Team Leader Presentation:
Collecting Outcomes
Introduction
The Changes:
• Three month outcome form no longer in use
• Hard outcomes collected by text message survey at 3 and 6
months (by telephone call if can not text)
• Soft outcome collected in week 12 through My Journey on Team
Evaluation Form
What the new system is trying to achieve:
• The previous system was not scaleable to six months with out
increase in resource for Delivery Partner and Trust staff
• Collecting six months outcomes understand longer term
sustainable outcomes
• Ensures outcomes are collected in a consistent and timely way
• Allows us to collect a focused set of relevant & achievable
outcomes
Soft Outcomes
What is measured
Employability & Life Skills:
Also :
- Understanding of community
- Literacy, Numeracy and IT
- Life Satisfaction (wellbeing)
- Recommend to others
- Info, Advice & Guidance
- Satisfied Goals
- Career Prospects
- Accreditation
Documents
• My Journey on Team Evaluation Form
➔ Handed out at end of session
➔ Used to recording results of session
• Two Session Plans – Group and 121
➔ You decide whether to do group or 121
➔ Session plans informed by pilot feedback
• Learning Curve Posters and Booklets
➔ Re-usable scales to help accurate rating of skills on a
scale of one to six
Running the Session
• Complete in week 12
• How to get accurate scores:
➔ Use the learning curve
➔ Stress not about being best & shouldn’t judge others
➔ Don’t hand the form out until end of session
➔ Rate yourself too
➔ Use Examples
➔ Discuss how the programme relates to skills
• Life Satisfaction
➔ Difficult question to answer unless explained
➔ Think about lives in general & how much they want to
change
• Text message surveys
➔ Explain process to inform them of the key points
➔ Encourage them to respond
➔ Collect up to date mobile details
How it fits in Team
• To be completed in week 12
• Does not replace Leaver questionnaire/ other
Evaluation form
• Future Aim- Incorporate with Self Assessment in
ILR
Key Tasks
• Run the My Journey Session in week 12
• Inform young people about text surveys,
encourage them to provide mobile
numbers and to reply to text surveys
• Check forms and return to Prince’s Trust
within two weeks of Team ending
(address on the form)
Hard Outcomes
Text Message Survey
• Young people surveyed by text message
• Survey by telephone only for those who
cannot text due to disability or not having
mobile
• Find out if they have gone into EETV
after finishing Team
• 3 and 6 months after end of team
• Interim process: non-responders are
surveyed by telephone until texting is
embedded
How the text survey works
➔Young people receive:
• Welcome – personalised with name &
programme
• Questions
➔ it stops if they don’t answer
➔ routed by answers given (e.g. in a job
- which industry?)
➔ opportunity to provide feedback
• Thank you text
➔ It’s free & no credit needed
➔ Respondents entered into monthly
prize draw
➔ FAQs on www.princes-trust.org.uk/surveys
Welcome and
Consent
The Questions
Q1 What is the
main thing you
are doing now?
A: Another Trust
programme
A: Unemployed,
Parent/ Carer, Sick, Waiting to
start course etc.
Q2 Which
Programme?
Q2 Industry sector/
subject(s) studying?
(Open Question.)
Q3 Number of
hours?
Q3 Do you do
anything else
as well? (e.g.
Volunteering)
Are you on
benefits?
All
A: In custody
End of survey
A: Paid work, Education, Self
Employed, Volunteering, Training,
Apprenticeship
All
Do you have any
comments?
No
All
Thank you
Q4 How much
did PT help?
Do you do
anything else
as well? (e.g.
Volunteering)
Key Tasks for Team Leaders
• Tell young people about text surveys
➔ Ensure understanding of process
➔ Encourage responses by explaining usefulness
• Collect mobile numbers at end of Team
• Check mobile numbers of young people due a
survey if still in contact with them and tell The
Prince’s Trust of new numbers when sent lists
• Telephone non-responders of text surveys if sent
a list
➔ Only until text message processes are embedded
➔ Script to follow with key questions
➔ Spreadsheet to record answers
Recap
Soft outcomes:
• Complete My Journey Form in week 12
• Return forms to address on form within 2
weeks of Team ending
Hard Outcomes:
• Inform young people of text survey and
collect new number at end of Team
• Check mobile numbers after end of Team
if sent list of young people due a survey
(only if still in contact with YPs)
• Survey non-responders by telephone if
sent a list