Data Services Manager
Research by Design is an expanding full service Market Research agency based in Birmingham
City Centre. Our continued growth has led to us recruiting for an exciting new role to support
our busy research teams.
The roles primary function is to support our research function in the delivery of market
research surveys, data and analysis. Being a new role, there is some scope for this position to be
developed and crafted by the job holder as the business continues to grow.
The role offers a variety of work with projects spanning both business and consumer audiences.
Our work comprises on-going panel studies, ad-hoc projects, and tracking studies across a
diverse and rapidly expanding client base. You will be responsible for managing projects from
the initial stages of scripting and sampling, to providing tables/data after fieldwork.
Keeping a finger on the pulse is critical. You will have a sound knowledge of the range of data
collection and analysis tools available and keep your knowledge updated as new innovations
become available. You would be encouraged to share this with the rest of the team and work
with your colleagues to develop new market opportunities.
The Role:
Responsible for managing the internal Data Processing processes for a wide range of clients and
survey types with varying degrees of complexity.
For each project your role will include:

Involvement in project design and setup

Analysis, profiling, cleaning and selection of survey sample

Survey scripting

Testing and validation of surveys

In field management, analysis and monitoring of data collection and results

Data cleaning, verification, coding

Data analysis and production of data tables and further analysis as required
This new opportunity will play a pivotal role across the business, providing you with
opportunity to manage the ‘data side’ of projects, utilise your creative and problem solving skills
whilst ensuring all projects are delivered to the high standards the business expects.
Essential:
At least 3 years recent work experience in a Data Processing/Analysis Market Research role.
Experienced and proficient user of SNAP survey software (or similar). Specific expertise in:

Survey scripting for online, telephone and paper surveys

Data cleaning, verification and coding

Data analysis to include generation of tabular analysis, including statistical analysis where
desired
Strong data processing skills: proven ability to manage, process, manipulate, analyse (and
report) data in a variety of formats from a variety of sources.
Experienced and proficient user of Excel. Specifically to include:

Data analysis

Macros and VBA coding
A keen interest in, and knowledge of the software developments in the MR industry, and the
ability to make relevant suggestions and recommendations based on this knowledge.
Highly IT literate with the ability and willingness to learn quickly.
Exceptional attention to detail and personal pride in all of your outputs.
Outstanding organisational skills to manage varying types of quantitative projects with many
overlapping timelines.
Excellent communication and interpersonal skills.
Proactive in identifying opportunities to contribute to a culture of continuous improvement
ability.
Desirable:
Experience of running research panels (including management of surveys and panel data).
Experience in undertaking advanced statistical data analysis using tools such as SPSS.
Experience in one of (or more than one from) HTML (HTML5), JavaScript, XML, CSS, Flash.
Interest and experience in selecting/ implementing IT hardware and software.
This is a great opportunity to join a company where your drive and willingness to learn will be
matched by an opportunity to develop professionally in a dynamic environment.
About us:
Research by Design is a rapidly growing market research agency. We are a full service agency
with a mixed portfolio of clients, though our strength is the private and membership sectors.
Our clients include Marston's plc; Bristan; NEC; Royal College of Physicians; British Veterinary
Association; Ofgem; Legal Ombudsman; and several shopping destinations.
We undertake a wide range of research, qualitative and quantitative, desk research and
consultancy, B2B and B2C, working with clients who are leaders in their industry, demanding
and exacting.
Established in 1994, we have big plans to grow the business and to be recognised as the leading
market research company in our field across the Midlands and in certain sectors across the UK.
Our head office is based in Birmingham, though we have plans for a second office in London.