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Global2012
Guide Yourself – And Your Clients –
To Greater Resilience & Connection
Dean M. Becker (USA)
Managing Director, Adaptiv Learning Systems
VP, Corporate Business Development, Kelleher Associates
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Are you resilient?
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Then why are you here?
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8
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Agenda
The Adaptiv Resilience Model
7 Factors
7 Skills
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Agenda
The Adaptiv Resilience Factor
Inventory®
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Agenda
Resilience Skills “Test Drive”
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Agenda
The Adaptiv / Hay Group
Resilience Workbook
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Agenda
Additional Resources
http://adaptivlearning.com/coaches0302
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Agenda
Connection
At work
In Life
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Resilience is key
“More than education, more than
experience, more than training, it’s
resilience that determines who
succeeds and who fails.”
Dean Becker, CEO, Adaptiv Learning Systems “How Resiliency Works”, Harvard Business Review, 2002.
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The Resilient Person (Handout Page 3)
Think about the most resilient person
you know – or admire
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The Resilient Person
Share with 2-3 others:
What qualities make them resilient?
Learned? Innate? Both?
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A Brief History of Adaptiv
• 1997 - Core content licensed from
University of Pennsylvania – Dept. of
Psychology – Seligman lab
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A Brief History
• Research-based, empirically
validated, skills-based training
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A Brief History
• The RFI - Valid & reliable
resilience assessment
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A Brief History
• To date:
• 26,000+ measured
• 20,000+ trained
• 1,500+ coached
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“The research also shows that more
than genetics, more than intelligence,
more than any other factor, it is
Thinking Style that determines who is
resilient and who is not.”
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Thinking Styles
•Habits in how we …
• View the world
• View ourselves
• View our future
• Think about events and their causes
• Think about how the world should be
•Learned from parents
•Firm by 8, concrete by 18
•Short cuts under stress
•Often inaccurate
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The 7 Adaptiv Resilience
Factors
(Handout, Page 5)
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Emotion Regulation
Impulse Control
Causal Analysis
Self-efficacy
Realistic Optimism
Empathy
Reaching Out
The Resilience Factor Inventory®
(RFI)
Handout, page 6
More on Coach Resource Page
http://adaptivlearning.com/coaches0302
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Resilience Factor Inventory® (RFI) Profile
100
80
60
40
20
0
Emotion Impulse
Regulation Control
Adaptiv Norm 76
77
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Causal
Analysis
66
SelfReaching
Optimism Empathy
Efficacy
Out
77
60
67
74
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RQ
71
The 7 Adaptiv
Resilience Skills
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1. Discovering Your Emotion
Radar
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2. Avoiding Your Thinking Traps
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3. Navigating Around Your
Problem Icebergs
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4. Getting Flexible Around Your
“Why? Style”
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5. Harnessing Your Positive
Emotions
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6. Tapping Into Your Positive
Icebergs
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7. Creating Connection
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The 7 Resilience Skills
1. Discovering Your Emotion Radar
2. Avoiding Thinking Traps
3. Navigating Problem Icebergs
4. Getting Flexible Around Your “Why?” Style
5. Harnessing Positive Emotion Radars
6. Tapping Into Positive Icebergs
7. Creating Connection
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Emotion Radar – A Closer Look
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Epictetus
•Born in the Greek city of
Hierapolis in 55 C.E.
•Slave of Rome
•Physically abused
•No control over events
•“We are disturbed not by events,
but by the views we take of
events”
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Thinking, Feeling, Doing
Event
Our Thoughts
Impact:
What we feel
and do
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Adaptiv Learning Systems
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Emotion Radar Practice (handout page 12)
• Event
You’ve been working much longer hours for the past several
weeks, coaching clients, doing business development,
handling administrative tasks, attending ICF meetings,
balancing work and home, and responding to shifting priorities.
You get home at the end of a particularly tough week and your
spouse/partner complains that you’re a workaholic and need to
start making your relationship more of a priority.
• Thoughts – What would go through your mind like tickertape
in that instant – not 5 minutes or even 5 seconds later?
• Impact – What would you feel and do in that moment?
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Common Emotion Radars
Typical Thought Reaction
Radar
Emotion
“I’m not managing this relationship very well.”
Loss
Sadness
“This isn’t good – what if he’s really unhappy?”
Future Threat
Anxiety
Violation of Your
Rights
Anger
Lack of
Resources
Frustration
“She’s right. She deserves better.”
Violation of
Another’s Rights
Guilt
“He really caught me out this time.”
Loss of Standing
Embarrassment
“It’s wrong to put work above family.”
Violation of Your
Own Standards
Shame
Neutral
OK
All is well!
Delirious
Happiness
“I deserve more support than I’m getting!”
“There’s nothing I can do about this.”
“We’ve worked through this before and can do it
again.”
“This proves it – she really loves me!!!”
Emotion Radars
Radar
Emotion
Violation of Your Rights
Anger
Future Threat
Anxiety
Lack of Resources
Frustration
Loss – Real World or Esteem
Sadness
Loss of Standing
Embarrassment
Violation of Others
Guilt
Violation of Own Standards
Shame
© 2012 Adaptiv Learning Systems
A 2-Way Skill
How can you use this tool to increase
your own resilience?
How could you use this tool with:
your clients?
your friends?
your family members?
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Emotion Radar Coaching Practice
• Goal – Communicate more effectively
with a client
• See handout, page 12
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The Resilience Workbook
•
•
•
•
Joint Adaptiv/Hay Development
Published December, 2010
Design Objectives
Potential Applications
– General intro to Adaptiv resilience model
– Adjunct to resilience training
– Coaching tool – See handout, pages 14 -15
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Additional Resources
• “The Resilience Factor” (Reivich & Shatté)
• Adaptiv Website:
http://adaptivlearning.com
• Coach Resource Page:
http://adaptivlearning.com/coaches0302
• Me: dmbecker@adaptivlearning.com
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Connection
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Shrinking Connections
•NIMH – 10x  clinical depression
•Consensus – loss of connection to institutions larger than
self
• extended family, community, nation, political
institutions, faith, religion, spirituality, values
•Our research:
• Circles of Job Connection, Job Satisfaction,
Resilience
• Circles of Life Connection, Life Satisfaction,
Resilience
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Connection
to
Work
3 Levels of Job Connection
Level 1 – Pay, Benefits
Level 2 – The Work, Colleagues
Level 3 – Contribution to Something Larger
than Self
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Private sector
Level 3
US Government
30%
57%
Level 2
55%
41%
Level 1
15%
2%
Job Connection and Job Satisfaction
Level 1: in the job for the pay, benefits
Level 2: enjoy the challenge, the work, the people
Level 3: contributing to something bigger
Job Satisfaction
9.0
8.0
7.0
6.0
5.0
4.0
3.0
2.0
1.0
People, Greater Good
Pay, Benefits Work,
Challenge
5.3
7.4
8.1
Job Connection & Resilience
75.0
Resilience
70.0
65.0
60.0
55.0
50.0
Pay, Benefits
Work, People,
Challenge
Greater Good
67.0
70.4
73.4
Job Connection Homework
•Consider the following questions:
•
•
•
•
Why did you join/start your company?
Why this this and not another company?
Why do you stay?
What else besides pay check/benefits do you get from
your job?
• What other Level 2 or Level 3 connections can you make
to your job?
• What’s getting in the way of those higher level
connections?
• How can you overcome that?
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Creating Meaning In Your Life
Viktor E. Frankl –
“Man’s Search for Meaning”
“He who has a “Why” can bear any “How” ”.
“Ever more people today have the means to live, but no
meaning to live for.”
“Everything can be taken from a man or a woman but one
thing - the last of human freedoms - to choose one's attitude
in any given set of circumstances, to choose one's own
way.”
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Thanks for Attending!!
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